LightInTheBox has a rating of 4 stars from 13,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service

1,948

value

1,867

shipping

1,925

returns

1,507

quality

1,804

This company responds to reviews on average within 1 day

+1487

How would you rate LightInTheBox?

Rating

5 Stars

54%

4 Stars

13%

3 Stars

2 Stars

1 Star

24%

Timeframe

All Time

Past week

Past month

Past 6 months

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Other

Verified purchase

Verified site experience

Contains image or video

English only

Reviews that mention popular keywords

customer service (1779)

return policy (273)

delivery time (181)

phone number (106)

post office (75)

credit card (136)

quality products (135)

wedding dress (73)

shopping experience (121)

right size (57)

Andrzej Q.

France

2 reviews

0 helpful votes

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Good thing

November 15, 2022

Good job;bnbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb

Date of experience: November 15, 2022

René M.

Switzerland

1 review

0 helpful votes

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Gelenk hahnen

January 21, 2023

Alles Bestens dieses Produkt ist empfehlenswert

Gfhgvhkfvkjhnjlbjgtvhvbhjzgcvbfcvvnbjnnlkbjzb

Date of experience: January 21, 2023

OC c.

Michigan

2 reviews

0 helpful votes

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Thieves, chinese scammers

June 7, 2022

Avoid, avoid, avoid!
Avoid, avoid, avoid!

Date of experience: June 6, 2022

LightInTheBox F. — LightInTheBox Rep

over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26114197, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Mario Z.

Italy

1 review

0 helpful votes

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Tutto OK

October 11, 2023

Tutto benissimo OK.OKOKOKOKOKOKOKOKOKOKOKOKOKOKOKOKOKOK

Date of experience: October 11, 2023

Q&A (646)

Question

I want to Order from lightinthebox, but I see a lot of horrible reviews, can I really trust this website?

Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.

By Michel R., over a year old

See more answers (33)

Question

Where is a number for me to contact them

Answer: Same problem... All thru email

By Steven C., over a year old

See more answers (15)

Question

Hi guys, I am looking to buy a wedding dress. Anyone already bought one? Share some experiences please.

Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.

By Nanda T., over a year old

See more answers (27)

Question

Are the clothes asian sizes?

Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.

By LightInTheBox F., over a year old

See more answers (14)

Question

So after reading all these reviews im really nervous! I made a purchase today aug 22, im moving out of state on september 20th! Will my item arrive before then? Thats almost a whole month! I wouldnt mind a wait other then i will no longer be living at the address i have put and dont have an exact address to switch over. I paid an extra fee for a faster delivery. Hope that helps.

Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

By LightInTheBox F., over a year old

See more answers (49)

Question

is the only way to contact them by opening an after sale ticket ? i have a problem writing my address there is no enough space for me to write the full address and i tried everything to contact them i asked them on face book and they told me that i should open a ticket but the thing is i can only open one if i already ordered from them and this is my first order ! the customer services is very bad you should have an online chat or at lest an email for pr-sale questions

Answer: Will you send us your order number so that we can check?

By LightInTheBox F., over a year old

See more answers (19)

Question

How can you insure the fact that i will get what i ordered wich was a 2 gun tattoo beginner set with 20 bottles of ink and 10 needles

Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.

By Jack B., over a year old

See more answers (9)

Question

For those who opted out of the weird payment verification, I wanted to ask if you got your money back and if you did, how long did it take and what steps were taken?

Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.

By andrew b., over a year old

See more answers (16)

Question

Are the women's tops true to the chart size?

Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.

By daniel l., over a year old

See more answers (11)

Question

I ordered a shirt on February 5th and can't seem to find anything on the order, even when logging into the app everything says no orders,

Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.

By Amy O., over a year old

See another answer (1)

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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

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Wholesale Clothing, Discount Asian Products, Men's Clothing
singapore, Singapore, China
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LightInTheBox F.

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