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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Delivery was faster than my eye doctor. Fit was the same as the ones I received from my eye doctor. Upload of RX was a little combersome because image didn't take which was a PDF format. I sent my RX through the email and that worked fine. Overall great experience as the quality of the lenses appears the same as my eye doctor. I wear RPG so quality is important to me. Thank You lens.com
No hassle free shipping and it arrived faster than I expected.
Came on time and everything was correct. I really appreciate this company. Can't go wrong with them!
I Haven't actually worn the new contact lenses, but they look fine in the packaging.
Exp was perfect, the lens are good, they are very good quality
I just wanted to express my satisfaction with your service. My order for permeable gas lenses was processed quickly and accurately, and I truly appreciate the efficiency. The entire experience was smooth, and I will definitely continue using your services in the future.
Thank you for the great service!
Ordering process was very easy. I purchased and received my package with ease. I would reorder and tell family and friends to order
I was very satisfied with the order and the quality of the lenses.
The process was fine, but I was not able to expedite my order, and the fees were nearly $50
I called and the representative was very kind and helpful. The order was just as expected.
Ordering was easy. Reasonable shipping time. Only problem was the taxes and shipping cost were a bit pricy.
My contact lenses were delivered within a week of ordering. They are exactly what my ophthalmologist prescribed.
I ordered the Bofinity Contact Lenses. Lens.com was the best price out of any other location. They came in the mail in less then two weeks which was super quick! Highly recommend!
I am wondering about the authenticity of my contact lenses. I ordered 2 boxes. I box was usual packaging. The second was different - different shade of blue, the codes were on different sides and the font on the actual contact lens pod was different. Looked like a dupe.
Easy ordering, this order wasn't delayed, overall uneventful experience with no surprises and speedy delivery.
Fast and easy from reordering my contacts to receiving them in a week! I always order my contacts from here. Never had any problems.
Ordering was easy and fast to receive Only one complaint was with my last order at least two lens were not good,and i couldn't wear them. I thought they were dirty so when i cleaned them they ripped easy.
Quick, easy and extremely cost effective compared to other contacts sites!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members