From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Same as you have read. Ordered in Feb 2019, accepted and nearing end of July and still nothing. Had ordered for years from them, but NEVER again.
MY REBATE WAS SUBMITTED MORETHAN 6 MONTHS AGO.
RECEIVED EMAIL 01/12/19 CONFIRMING THEY RECEIVED MY REBATE AND TO ALLOW 8-10 WEEKS TO PROCESS. DID FOLLOW UP MANY TIMES
BUT AS OF TODAY STILL NO $80 REBATE RECIEVE,
Luvi,
When looking into your account, we show you qualify for an $80 rebate. We would be more than happy to resolve this by issuing a refund for rebate. When trying to reach you via phone, we were unsuccessful. Please give us a call at 1-800-536-7266 and we would be happy to resolve this matter for you. We appreciate your business at Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
Excellent customer service and communication. Received email confirmation upon receipt of prescription and lenses shipped out quickly with no problems. Great price.
Devorah,
Thank you for such a great review. We sincerely appreciate your kind words. We look forward to assisting you in your contact lens needs in the future. Thank for choosing Lens.com, we appreciate your business.
Thank you,
Amanda K. Lens.com Supervisor.
This is my first time ordering with Lens.com and it was a under par experience. It will be the last time. Ordered contact lens, called many times, with them not having a clue when the lens would arrive. Manager offered free shipping and $13 off the order for the hassle. A month & a half after the order, I called back and they said the lens would arrive 5 months from now. Canceled the order. Ordered elsewhere and received the contacts in a week! Avoid this company and don't waste your time! Hard to believe a company like this stays in business, very poor service.
Awesome service both shipments so far. Ordering again today so we will see. Pricing is a little all over the board but its still cheaper than most places.
Cynthia,
We are so happy to hear that both shipments services were awesome! We strive for the best customer service and that seems to be exactly what you received. We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
Website is easy to use and reminder that it's probably time to reorder is helpful. However, the price associated with the reminder was much higher than when just going to the website directly. Ordered without using the reminder link and got the better price. Makes no sense
Homer,
We are so happy to hear you took advantage of our easy system and our reorder reminder. We strive to make the order process as easy as possible for our customers. We appreciate your business here at Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
Lens.com has great prices for their product. Great customer service and the shipping time ended up being much quicker than expected! Nice bonus!
Josh,
We are so happy to hear that you received great prices and customer service. Lens.com strives to provide the best customer service there is as well as fast delivery. It sounds like you received just that. We appreciate your business here at Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
I've ordered from you in the past, but my new brand of contacts was cheaper on
EZContacts.com this time. So I TRIED 2 times to order from them, both times they were out of stock and didn't think it necessary to tell me until after the delivery date. With Lens.com I didn't have any issues getting my contacts in time and they were only a little bit more expensive. I'll continue to be a Lens.com customer from now on!
Kristen,
We appreciate your business at Lens.com. We work really hard to build our inventory so our customers have the best delivery times. We look forward to doing more business with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
Lens.com is the only place I order my contacts from. The prices are great, delivery is fast and the site is simple to understand and easy to use.
Adrienne,
Thank you so much for your kind words. We strive to provide fast and easy service for our customers. We appreciate your business with Lens.com and we look forward to doing business with you again.
Thank you,
Hannah, Supervisor at Lens.com
Both my husband and I ordered contacts from lens.com in Jan 2019 and March 2019. All required documentation was sent for his $80 and my $100 Visa Debit card rebate qualifications. To date, 6 months later, 8 emails, and 7 phone calls, have only produced lens.com's response of heavy volume response has caused delays and we would received them in 10-15 days. Never received them, all these months later. So even though lens.com admitted they owed the rebates to us and had all proper documentation, they never sent the cards as promised. This company is not only unreliable but dishonest! Makes you wonder if we should trust the only two eyes we will ever have to them?
Lisa,
When looking into your account we show that you qualify for both the $100 rebate as well as the $80 rebate. We are so sorry for any confusion this may have caused. We would be happy to issue a refund for the totals to a credit card of your choice. We reached out to you to discuss this review, sadly we were unsuccessful. Please give us a call at 1-800-536-7266, we would be happy to resolve this issue for you. We appreciate your business and look forward to hearing to doing more with you.
Thank you,
Hannah, Supervisor at Lens.com
Great prices contacts came sooner than expected. Alot cheaper than everywhere else. Fast shipping for standard.
Alice,
We are so happy to hear that you had a overall fast and good experience with Lens.com. We strive to provide the best customer service we can for our customer and this reviews shows you received just that.
Thank you,
Hannah, Supervisor at Lens.com
Lens.com offers the best prices, quick delivery, and accuracy. Uploading information and ordering is easy.
My ONLY complaint is that rebates are EXTREMELY slow.
Suzanne,
We are happy to hear that your experience was easy, fast and accurate. We do have a high volume for rebates right now and are working really hard to get them shipped out to you. We appreciate your business here at Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
Lens.com made it really easy for me to place my order and my order arrived earlier than I expected. Excellent service, I will return for future orders!
Shontale,
Thank you for your review. We are so happy to hear that really easy and that shipping was fast. We appreciate your business at Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
The price was great, easy to order took awhile longer to get but they probably had to get the doctors ok
Dori,
We are happy to hear that your experience with Lens.com was great and easy. Thank you for your business here at Lens.com and cannot wait to do more with you in the future.
Thank you,
Hannah, Supervisor at Len.com
Who knew I could save $100 compared to what my vision center was charging! Worth the wait for the rebate!
Deanna,
Here at Lens.com we strive for the best price possible. We are happy to hear you received just that! We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
I have not received my product so I am reviewing my experience for the ordering process. The website is easy to navigate and provides thorough explanations about how to provide them with prescription information. I am confident about receiving a quality product due to their money back guarantee. Shipping is free which is a plus!
Meah,
Thank you so much for those kind comments. We strive to provide the best customer experience possible for every interaction and are happy to hear we were successful for you! We appreciate your business and look forward to assisting you in the future.
Thank you,
Hannah, Supervisor at Lens.com
So easy, convenient and cheap! The process is easy to utilize and uploading the prescription is a breeze. My order came in a timely fashion.
Jina,
Thank you for your review on Lens.com. I am delighted to hear that your experience with Lens.com was easy, convenient and cheap. I am happy to see you took advantage of our uploading prescription option to speed up your order. We look forward to doing business with you in the future. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Hannah, Supervisor at Lens.com
My experience on lens.com was easier than I expected. Finding the contacts I needed and at a great price compared to other sites. Not to mention they verified my prescription without me needing to submit it.
Devra,
Thank you for the review. I am pleased to hear that you had an easy experience ordering from Lens.com. We strive to provide the lowest prices, best customer service, and quick shipping. We look forward to your future orders with Lens.com. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Hannah, Supervisor at Lens.com
I've been a customer of Lens.com for years but will not be ordering from them again. I ordered contacts in November 2018 and have had the hardest time getting a $40 rebate! I get the run around everytime I call and the same "It takes up to 10 weeks" response, well 6 months later they finally said they would put the rebate back on my credit card. Didn't happen. Called again. Run around. What in the world. Something is fishy/scammy with their rebates. Buyer beware-too much hassle.
Amanda,
When looking into your account, we show you qualify for the $40 mail in rebate. We also show that rebate has shipped out. If you have any further questions, please feel free to give us a call at 1-800-536-7266 and we would be happy to help you. We appreciate your business at Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
Ordered contacts; 12 year old had problems with first pair out of the box on day one. Tried to return and you get credit for unused contacts only, minus shipping, minus their process fee. Stay with your local eye clinic, ask your local clinic about rebates as they do give them to you. Stay away from lens.com. Even as a dedicated customer with 3 people in the household they were willing to walk away from business over $26.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Martha,
We would be happy to help you with this however, we are unable to locate your account. Please provide us with an email address or an order number. We look forward to hearing from you.
Thank you,
Hannah, Supervisor at Lens.com