From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Ordered contacts; 12 year old had problems with first pair out of the box on day one. Tried to return and you get credit for unused contacts only, minus shipping, minus their process fee. Stay with your local eye clinic, ask your local clinic about rebates as they do give them to you. Stay away from lens.com. Even as a dedicated customer with 3 people in the household they were willing to walk away from business over $26.
With last order I didn't realize I had to send for rebate within a certain time so I was out of luck. It is still advertised but when you order they lower the price of the contacts and don't give the rebate.
Karen,
In order to receive the rebates you must make qualifying purchase. Next time you place an order, please give us a call at 1-800-536-7266 and we would be happy to place an order for the rebate! We look forward to hearing from you!
Thank you,
Hannah, Supervisor at Lens.com
Never trust their rebate advertisement. I made a purchase with $80 rebate. I double confirmed with their online rep to make sure the quantities I need to purchase to qualify the rebate. I did place the order exactly what the rep told me. And I was never able to get my rebate. I have sent them email and called them up, they told me to pay them $100 more then they will send me a $80 rebate. Stay away from this company. Shame on them.
I wanted over a month, then canceled my order. It had not even shipped yet. Don't waste your time with lens.com
Michael,
Thank you for taking time out of your day to review your order. As per our phone call, your order has already been cancelled. We are working extremely hard to build our inventory for these lenses due to them being on an unexpected delay. We tried to reach you via phone but were unsuccessful.We appreciate your business with Lens.com.
Thank you, Hannah, Supervisor at Lens.com
I was under the impression that I was going to expect my Contacts on the 8th of April but they arrived days before hand. I am grateful and can't wait to do business with you again. Thank you.
Kacey,
We are so happy to hear that you received your order sooner than expected. We appreciate your business here at Lens.com and look forward to doing more in the future.
Thank you,
Hannah, Supervisor at Lens.com
Ordered contacts company sent email stating the order was processed and in fulfillment. Haven't received any more emails about my order so started a chat with customer service. I was told my contacts are out of stock will take 4 to 6 weeks to maybe get them in stock. I should've been told this when I called the customer service rep before placing my order. I should've received an email stating the problem but haven't received one. Only remedy they offered was one day fedex at no additional charge and a refund of my original shipping fee but still no guarantee I will get my contacts. I will not be ordering from this company again.
Alisha,
We are so sorry you have had this experience as we strive to provide the highest quality customer service and products available. We are working extremely hard to build our inventory for these lenses due to them being on an unexpected delay. If you would like to speak to us please give us a call at 1-800-536-7266. We appreciate your business with Lens.com.
Thank you,
Hannah, Supervisor at Lens.com
My over all experience was smooth. The site made my ordering easy and not complicated. I received exactly what I needed. And my contacts are great and comfortable. Thank you.
Christine,
We are so happy to hear that you had a smooth experience with Lens.com. We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
Do not do business with them! I've never seen such bad business! I ordered my daughter lenses four weeks ago on Feb 14. We got an email stating we were getting them between February 25,2019 - February 27,2019. Heard nothing until a week later when they said we were getting them on March 6,2019. Called them to verify and guess what? The company didn't actually have item in stock. Of course, that didn't show on their online shop when you are ordering. By the way my daughter wears Acuvue a common brand with a common prescription. I try to cancel the order but they promised me there were going to be here on March 6,2019 so I give them a chance guess what another lie called them again and they apologize for the inconvenience offer me free next day shipping guess what? Another lie we didn't receive them on the March 8,2019 as the promise us. Called again and ask to speak with a supervisor (by the way very unprofessional, rude and careless) to cancel my order and she state that she couldn't because the order was already shipped NEXT DAY miraculously but she could give us a tracking number because FedEx are the ones that assign them to the orders and she didn't have access to it really? How stupid they think we are? That was last Friday! Today is Tuesday March, 12 and GUESS WHAT? NO DELIVERY YET! Save yourself a nightmare and order from another company. Very poor service from a company that I used to trust.
Lens.com provides consumers like me with the contact lens brand I require (I have very dry eyes) at an affordable price. I am self-employed and having a resource for my vision needs is very important to me. Thank you, Lens.com, for your service.
Mary,
We are so happy to hear you had an over all great experience with Lens.com! We strive to make our customer's experience with us as hassle free and excellent as we can possibly make it. It looks like we did exactly that for you! We appreciate your business and look forward to hearing from you in the future.
Thank you,
Hannah, Supervisor at Lens.com
Mixed up my prescription. By the time I realized it, they had already called my dr and corrected it. Heat customer service!
Chris,
Thank you for your review! I am so happy Lens.com corrected this for you. Here at Lens.com we strive for great customer service, which is exactly what we did here. Your business is appreciated here at Lens.com.
Thank you,
Hannah, Supervisor at Lens.com
I ordered lenses from them, three times and had amazing experiences at all three times. The customer service was great, and the products arrived within the week. Website was so customer friendly and easy to order from. I got the same great products that I would have gotten at my local glasses store, but for about half the price! Definitely worth the try!
R. G.,
Thank you for your review. Here at Lens.com, we strive for great customer service. We are happy to hear you had just that! We appreciate your business and look forward to more in the future!
Thank you,
Hannah, Supervisor at Lens.com
This is the first order I've placed with Lens.com for a basic contact lens prescription and with $8 shipping I'd expected to receive my contacts fairly quickly-instead they are scheduled to be delivered two weeks from the day they shipped. I'm not happy.
Ryan,
We are so sorry to hear that the shipping was longer than expected. Lens.com does offer expedited shipping including FedEx Second Day, as well as FedEx Overnight on all order located in the United States. Next time you place an order just give us a call and we can upgrade your shipping for you. We look forward to doing business with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
I am so lucky to have found this company! Great prices, excellent service, clear communication, fast delivery.
Seriously - Lens.com checks all the boxes. You will not be sorry if you place an order with them.
Lynn,
Thank you for the review. I am happy to hear that Lens.com checked all the boxes for you! We strive to provide the lowest prices, best customer service, and quick delivery. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Helen - Manager Lens.com
My husband stumbled upon this online vendor and recommended them to me once I was given a insane price for contact lenses by my eye doctor. I've never wore contacts so for my first time ordering they were very helpful. They're customer care service contacted my doctorg office, obtained my information and took it from there! Since then, I've changed prescriptions and they've assisted me in updating my reoccurring refills.
Shelli,
Thank you for your review. We strive for the best customer service, as well as hassle free! It looks like that is exactly what we provided here! We appreciate your business at Lens.com and look forward to doing more business with you in the future!
Thank you,
Hannah, Supervisor at Lens.com
Went through all the steps to order, sent in new perscription. After two weeks they were still in fulfillment. I had to call and they said it would be an additional 3-4 weeks until the would ship. Waste of my time. I would not do business with them again given they clearly don't keep inventory.
Rick,
We apologize for the unexpected delay in your contact lens order. We are currently experiencing a longer-than-usual delay in receiving the product that your ordered from our vendor. I see that you cancelled and then replaced your order which also caused a delay. We have tried to reach you via phone to discuss this situation, however we were unsuccessful. If you would like to give us a call at: 1-800-536-7266 we would be happy to discuss your order with you. We look forward to hearing from you.
Thank you,
Hannah, Supervisor at Lens.com.
Lens.com was so Easy to order and O received my lenses very timely. My overall experience... price... service and shipping was excellent.
Judy,
Thank you for the review. I am pleased to hear that you had an excellent experience ordering from Lens.com. We strive to provide the lowest prices, best customer service, and quick shipping. We look forward to your future orders with Lens.com. Thank you for choosing Lens.com. We appreciate your business.
Thank you,
Hannah, Supervisor at Lens.com
This is so easy after the first time ordering. Just click on free order and away we go! Delivery was much quicker than original delivery date. Always the right order. Bing, bang and there we are! No sitting in optician's offices, no making appointments, quick and easy.
Best prices, fast shipping, easy checkout. Verification was quick and the website is easy to use. Will be ordering again soom
Denise,
We are so happy you had an overall, excellent experience with Lens.com! We strive for the best customer service possible. We appreciate your business with Lens.com, and look forward to doing business with you in the future!
Thank you,
Hannah, Supervisor at Lens.com
************************They followed up with my doctor same day and shipped quickly.****************
Tashia,
We are so happy to hear everything went quickly for you! We try our best to provide the best customer service for our customers. We appreciate your business with Lens.com.
Thank you,
Hannah, Supervisor at Lens.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Karen,
We are so happy to hear you had such a fast and easy delivery with Lens.com! We strive to provide great customer service! We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com