Lenovo

I purchased a Detachable X12 with the reassurance I could get a hard case online. Apparently this is not possible. The website says temporarily out of stock but no one knows when or if ever that it will be available. On multiple calls with Lenovo the go to customer service answer is "I don't know". When asked if I can speak to someone that does know. They don't know who to direct me to. I asked if they have an organizational chart but all I got was about 5 minutes of silence while they acted like they were trying to figure out how to get out of answering. I actually thought they hung up. This company is the epidemy of disorganization. I will NEVER buy Lenovo products again. Save yourself some aggravation and steer clear of this train wreck of a company.

Lenovo might be good only for his employees not for public. I have bought Lenovo laptop three months ago but one month ago some issues occurred in keyboard and I did complaint regarding it but till now there is no response from Lenovo service. And after watching this bad service I come to the point that it is not reliable service. This Lenovo service only do false promises. And at last I would like to call to the public that beware from buying these Lenovo products

Worst customer service ever. I simply wanted to replace my charger under their warranty because my laptop charger gave out after 4 months. I talked to someone back in July, they said they placed an order and it would arrive within the next 2 weeks. It never came so i contacted them again and they proceeded to tell me they could not do it, and connected me to "someone who could". This goose chase continued for SEVEN OTHER PEOPLE. Over the course of 2 days on both chat and phone call. (I really need the charger for school.) I was pretty frustrated by now, and finally got to someone who told me it isn't part of the warranty and I would need to purchase it (which is fine.) The previous SEVEN PEOPLE did not even try to help me resolve this issue then! Why didn't they just tell me in the first place? Never again am I buying form Lenovo as the customer service is the worst and clearly incompetent and uninformed of their own companies policies.

Been using a Lenovo Yoga laptop for a few years now. Decent screen. Because the screen flips completely forward and backwards I can use it like a tablet or have it stand on its own and see just the display. It's good for watching videos and not having the keyboard in the way.

Placed an order a month ago. Never received information about when it would ship. I tried to cancel the order online but it doesn't show up in their system for cancellation. I called support and after 45 minute hold time and they couldn't cancel the order either.

This is for a $15 mouse pad. Save your time and sanity.

By shopping on the website you get rewards points to use on your next purchase... BUT there's no way to apply the points to the items in your cart. Yo see how many points you have... but they're impossible to use. Staff is no help at all.

I really liked my ThinkPad X1 Carbon laptop. After only 3 months it won't charge, and I can't get Lenovo to fix it. They're telephone support is so bad that I can't even describe it. I've spent over 3 hours on hold and have been "disconnected" 3 or 4 times. I sent it in once (after a lot of difficulty) only to have it sent back to me STILL BROKEN. I'm either going to have to pay to get it fixed locally or put it in the recycling. I simply can't believe how bad Lenovo support is :(

I only gave it 1 star because 0 is not an option. It stopped working after 1 day. It let me put in sensitive stuff and I can't even get in to delete that before returning it. Do not buy this!

The worst company I've ever dealt with. Check feedback in the internet - Lenovo gets 1 stars everywhere. They steal my money (blocked it for 10 days) and hadn't gave me any chance to unblock it. I lost my Christmas gift, had my money blocked for 10 days and nothing more. Customer support is very unfriendly. No more than "It's not our problem, sorry". Formal sorry and nothing more. They want to be a best seller in the world. Do not be so stupid as me,. DON'T BUY LENOVO' PRODUCTS!

My order to Lenovo was on June 1,2022 and payment made afterwards. It is now Oct 16,2022. I have received neither my order nor a refund. Upon what business principle is Lenovo keeping my payment?

Sincerely,
Ray

My package was lost/stolen during shipment. I was told I would receive confirmation for my replacement via email within 48 hours, which never happened. I contacted them again and was told the same. Again, no confirmation or acknowledgment. I contacted them again, this time for a refund and was given the same spiel. I reckon I'll be stuck in Groundhog Day for a while until this is resolved. Meanwhile, I will trash this company to whomever will listen, blast them on social media, and continue to write poor reviews. For your own sanity, avoid lenovo.

Bought a Lenovo IdeaPad. Cost with extended warranty well over 1000!
Less than 4 months later, nothing but problems. Spent 2 days with customer service only to find out that I have to send it back for them to repair. It will take at least 3-5 business days before I will even get the return box, then 3-5 days for them to receive this junk back, then another at least 9 business days for them to fix it, then 3-5 days for me to get it back. So it could take a month or more and I have to do without a laptop until it's fixed. I will NEVER buy another Lenovo product.

I had an apalling experience with Lenovo. Most unresponsive staff(especially the case manager named 'Sky'). My brand new laptop suddenly stopped charging and after getting it repaired once, the same issue re-occured within months. And this time, the lenovo support staff are extremely unresponsive and rude. I regret buying a Lenovo device. Inspite of all this trouble they caused, they did not compensate me with anything.

I've been using a Storm Grey Chromebook 5i (14" Intel) since last year. It has the best chromebook performance I've ever experienced, and the battery life is incredible. Additionally, the chromebook's keyword is excellent.
Buying Link: https://www.lenovo.com/ca/en/d/chromebook-laptop/

I will never buy another product from Lenovo again here's why. On the website it says "The best products deserve the best care" but they don't show that. I purchased a Lenovo G25-10 Monitor - Type 65FE and it arrived with a dead pixel in the center of the screen. When I wrote a repair ticket they ghosted me and never got back to me. The other day I also noticed that there was a scratch on the screen and dozens of stuck/dead pixels where it is. I never did anything to cause this and they said on a live chat that any damage isn't covered by warranty. If they really cared about their customers and products they would repair it or replace it for me. Do not purchase a product from them unless you want to deal with terrible support.

So I ordered my Lenovo laptop online a few months ago. I'm finding it inconvenient to use. Every time I boot it up, I am inundated with forced download/apps which is a time waster. And this is even before I can begin to log on. The security of this computer is also of concern for me. I am hesitant to use it to pay bills and do my banking on it. I have resorted to using my phone instead that requires my sensitive, personal information. I got it on a good deal, but I guess I got what I paid for.