Lenovo

I purchased a Thinkpad P1 with high resolution touch screen. It was pretty much the top of the range workstation laptop. If you want a high performance laptop I advise you shop elsewhere. There were no replacement parts available in Malaysia, so everything is shipped in taking weeks in most cases. Customer service is hopeless. Phonelines not working, connected to wrong departments, do not call back in a timely manner, cannot resolve any issues. They take your money for items stated as available but are actually which are not available, then cancel the order 2 weeks after placing the order and making payment. Then will take weeks to refund. An absolute disgrace!

Personally i always like the brand for offering quality and functionality but pricing it reasonably. I had a couple of products by them (tablet, laptop) and both worked well for over 4 years, never needed any support.

Lenovo does stand behind their products when there is a manufacturers hardware failure. Instead they try to sell you an additional warranty that you cannot use for the issue they just logged into their system.

Bought a laptop as a Christmas present. It was faulty on arrival and Lenovo issued a return for replacement or refund. It was then everything went wrong after digital river got involved. 6 weeks later I still have the laptop and no refund. They are incapable of collecting it or sorting a refund. They do not acknowledge emails and will pass you around on the phone just to waste time. Avoid any business that uses digital river. They do not care about the consumer or their responsibility under the law with regards faulty goods. Will probably end up in the small claims court to recover funds.
Avoid digital river like the plague

I recently bought lenovo PC from bhajanlal computers in kolkata. My PC is not starting and its camera is also not working. Despite having purchased 3 years on site warranty nobody has yet confirmed to visit my home and do the need full in last 2 days, therefore I would recommend everybody not to buy lenovo PC for their own benefit. There are many good brands which you can buy but lenovo PC is not worth to purchase. Please take care and save your money

I bought this PC in March of 2020. It arrived just 8 days before I was sent home to work when the pandemic was at it's worse. It's been a great computer except for one thing. In the last year it will kick me out, display a blue screen and a message that it's found a problem, is gathering information and will restart. There is nothing to do but wait, you can't stop it. This has been happening more often, sometimes 2-4 times in a day! This computer gets updated regularly so this blue screen of death should not be happening! For this reason I'm leaving a 3-star review.

Do not buy from Lenovo.com, it is not worth the trouble! Terrible customer service, they do not answer emails, will leave you on hold for an hour and then hang up, and their live chat operators will simply cut you off unless you want to buy a laptop. I ordered online with them and my laptop seems to be missing in the mail. They will not reply or offer any support whatsoever. I never should have shopped with them, worst online shopping experience I've ever had, and I've had some pretty bad ones...

I tried to write a bad review and was denied on Lenovo website...wish I knew about how bad this company. Service and product are before I wasted my money.
Stay away from Lenovo products. It's that simple.

A few days after ordering a laptop (supposedly in stock) I was told they could not deliver it. No offer of something comparable or any other support. Just a get lost. So get lost Lenovo - no more purchases from you!

WARNING: Do not buy a Lenovo product unless you are OK with the following. After you have used your computer for a few weeks, Lenovo will take over your computer and install Bing as your browser, overriding whatever you were using including all your bookmarks. In my case, it made it impossible to access my Google Chrome. When I called Lenovo to complain, I was told that they would fix it if I purchased a software service contract for $199 for a year or $90 for a month. I asked to speak to a manager and was told that I would receive a call. Not surprisingly, that never happened. Fortunately, enough people have dealt with this problem that there are multiple entries on the Internet instructing how to fix it yourself. If you want to deal with such a sleazy, unethical company, be prepared. I think that you would be better advised to purchase a computer from a more reputable company.

I bought a lenovo laptop from Costco and the keyboard not working properly after 4 months. And fan's sound is too noisy. I called costumer service and cannot get the issue fixed.
Trash company, you got have to avoid their product. I will give 0 if there was that option.

My HDMI port stopped working within 2 months of purchase and they don't have any option to repair except ship it back to them for 7 to 10 business days. Ridiculous service. Dell used to send a rep home to repair hardware issues. Customer service rep was very unfriendly. Hated my experience. Will never buy or recommend this to anyone. Stay away from Lenovo.

If there was a negative rating I would have chosen it. Premium Care - HA. It is 3 weeks since my computer broke and it still has not been fixed after 2 attempts by a technician. I have an All-In-One A540 and the touch screen stops working, the cursor jumps around to the point you can't even login. There are bubbles that appear on the screen. Twice now new parts have been ordered, a technician comes to do the repair only to say that the parts must also be defective. How can anyone go 3 weeks at the office without a computer? Totally unacceptable and this is Premium Care! They want me wait another week to send more parts. Just give me a refund already!

Am on my second Lenovo. First one became unusable after about 2 years - took it in for repair but repairer said, don't bother, get a new one. This one is now aobut 2 years old and drives me mad. Even writing this review is difficult. Cursor jumps around and suddenly opens a page I don't want, won't click on what I do want... So I have to buy another laptop - NEVER again Lenovo.

The first indication of their trustfulness was that they removed the purchase price from my bank account weeks before they has said they would. The desktop was dodgy from the start, but they did not want to know. After complaints all I got back were fatuous replies. In desperation I took it to a repair man who said there was a hardware fault, and that the software had not been properly installed. It cost me $200 for the fix, but money well spent to get away from this crowd!