Lenovo

So I made a mistake in buying a Lenovo IdealPad 110-15isk from Best Buy. I thought I was getting a great deal, but instead I think I bought a dud. This laptop is lacking in many areas such as a lousy Elan touchpad, one mono (very small) speaker on the bottom no less. Plus a inability to add RAM without replacing the current RAM. Only has one slot for RAM, and disassembly isn't very easy either. Battery life not great even with a low powered Intel i3. Hard drive is typical 5400 Rpm's and the. 3 MP camera is horrible, not even usable. I can't believe Lenovo even bothered to install a camera? All in all I wished I had taken back this laptop within the allotted time frame. Its probably the worst laptop I have ever owned.

Shortly after this review was published, an Account Manager at Lenovo reached out to me and almost immediately reimbursed me for the missing balance, making things right. Thank you Lenovo.

After waiting for UPS to deliver a new business laptop, it turns out that Lenovo hasn't filled out a FORM to allow it to be delivered. They shipped it but won't deliver it to me. Of course, they were PAID IN FULL when the order was placed nearly a month ago.
This company has outsourced all communication to the Philippines so they have no sense of being an American company.
It was MY MISTAKE to purchase from them. Despite having a decent product, it won't happen again!

When will I learn? What happened to Lenovo? I still have a 2013 Desktop that functions great when Windows updates don't screw it up. The last Lenovo tablet I bought, the larger 10 inch, could barely function online. The screen would rotate if it wasn't PERFECTLY level, and it would freeze. After a year of dealing with it I threw it out, thinking it was an anomaly. Then I bought this. THERE IS NO BACK BUTTON. I have to go back to the website's first page if I need to go back. It freezes all the time. Even while writing this review. I also can't find the button to show all of the open windows, so the battery drains quickly. These buttons are usually on a line at the bottom. I don't have that line. So this is garbage. I'm using it only for the Kindle app now and have to find an alternative for my professional needs. So that's almost $300 spent in 13 months on Lenovo tablets that were absolute mistakes. Lenovo is done. Its glory days are gone. I love my desktop and wish the quality had continued.

Bad experience...my laptop is in warranty but no one is ready to repair.I have visited service centre multiple times

I ordered and paid for the USB-C to Ethernet Adapter on 1/30/2024 but NEVER received it. I chatted with Lenovo 3 separate times (painfully) and was told because UPS had proof of delivery, I would not be issued a refund. I immediately contacted Lenovo on the same day the package was supposedly delivered to promptly report the missing package. UPS on the other hand, supposedly delivered but did not deliver the package to the right place. I am now left holding the bag and thankfully I filed a claim with my credit card company who has always taken good care of me.

Lenovo on the other hand DID NOT TAKE CARE OF ME. I am a small business and have purchased many items from them, including a Thinkpad X1, THREE times over the last 7 years. I will NEVER purchase a single Lenovo item again. For a measly $39+, they would rather stick to their policies and opt to lose me as a satisfied customer. From now own, I will purchase from one of the many high quality laptop brands.

Lenovo:
IS NOT A BRAND THAT CARES ABOUT ME
IS NOT A BRAND THAT APPRECIATED MY PAST BUSINESS
IS NO LONGER A TRUSTED BRAND TO SHOP FOR ME
IS NOT A BRAND I FEEL CONNECTED TO
DID NOT MAKE THINGS RIGHT WHEN SOMETHING WENT WRONG OVER A MEASLY 39 BUCKS

I bought Lenovo All in One computer a year ago. It started shutting down by itself about 3 months ago, but it turned on after that, so we kept using it. In December 2021, it didn't turn on and since then it's dead without the power and that was a week after the warranty was expired. I tried to contact Lenovo, but I called a few times, and the machine says "request a call back" however they didn't make it easy for the one out of warranty, the page doesn't exist. I called again and finally talked to someone. She said that it would get repaired and a box would arrive to send it to the repair shop. Nothing was delivered after 2 weeks and called them again and they said that it was out of warranty so I should go to a local technician to get repaired. I also brought it to Best buy as I bought it from them. They didn't much do and said I should contact Lenovo. I decided to go to a local repair shop to get repaired. I talked to a few different places. They all said that this must have been a manufacture defect and the repair cost is almost same as a new computer. I called Lenovo again and they said that the case is escalated, and a manager would call you. Of course, no one calls me. I called a few times after that and it's always the same result. Few people hung up on me after they said please on hold. I also have another laptop a half year old. It already started acting weird... It takes 3 minutes to start... I would never ever buy any products from Lenovo again! Stay away from Lenovo!

I've referred to it as my paperweight.
15 minutes after hitting the start - your selected program might open.
From the start it has never know speed. After a year, it's out of here.
Never Again.

Support Lenovo devices because of their quality. Think it's one of the best series at a good price. Do not see any reason to pay for brands like Apple. This one is not worse for the tasks I complete.

Worst company ever.
Bought a new PC, one week and I had to send it back to them because not working. 6 weeks after got back the PC with the same problem. Call them 12 times and always the line gets cut off and nobody ever calls you back.
Still with over $1000 pc not properly working.
DO NOT BUY THIS BRAND HORRIBLE CUSTOMER SERVICE!

I am writing this review to express my severe dissatisfaction with Lenovo.de's service after a highly disconcerting and disappointing experience. I had ordered a screen from them, expecting smooth delivery and excellent customer support. However, what transpired was a classic case of negligence and poor customer service.

Upon placing my order, the UPS tracking information showed that my package was returned to Lenovo due to an incorrect address. This incident left me confused, as I was confident I had provided the correct information during the order placement. To clarify the situation, I immediately reached out to Lenovo via email on the same day.

However, despite waiting for a reasonable amount of time, I received no response whatsoever from Lenovo's end. The absence of any response to my query was frustrating, to say the least, and quite surprising, given Lenovo's reputation in the market.

Driven to desperation due to their silence, I decided to call Lenovo Support directly. The response I received was extremely disappointing. They informed me they couldn't send a replacement as I had contacted them 16 days after the package had been returned. I found this response unacceptable, given that I had already attempted to reach out to them via email immediately after the return notification.

It's bewildering to see such a discrepancy in Lenovo's customer service. The fact that they overlooked my email and subsequently penalized me for a delay that was the result of their own lack of communication is unfair and unprofessional.

I am extremely disappointed and frustrated by the way Lenovo.de has handled this situation. As customers, we expect prompt and efficient service, especially when issues arise. However, my experience was far from satisfactory, and it leaves me with serious doubts about Lenovo.de's commitment to customer satisfaction.

I hope my review will serve as a wake-up call for Lenovo.de to review its customer service policies and ensure no other customer experiences such an unfortunate incident. In the future, I will think twice before considering purchasing from Lenovo.de due to this unfortunate experience.

For those that have a think pad or are thinking of a think pad purchase do more homework. Once you own it and paid for it it kinda ends there. If you've been lucky enough not to have any issues you probably got a unit manufactured on a Tuesday or Wednesday. Those units actually work well and you'll never have to deal with customer service as you' ll out grow the expired. Everybody else well best of luck if you gotta deal with service. Try to get a phone number to actually talk to someone in your country that can help you is an artful task in itself that could require a disposition towards being a Private Investigator. Be prepared to invest a min of 5 hrs just to cross this first hurdle and then be prepared to be frustrated by being constantly re- directed to the wrong departments that are not able to or don' t have the authority to help you.
The premis of the customer is the the reason we exist doesn't seem to resonate with this company. Rather you're an inconvenience in the realm of their world... wherever that is.
Choose wisely and ask all the questions about what if before you what do I do now after the fact... and always ask the day the unit was built on... LOL!
Best

I know Lenovo is a very well known company for it's versatile options it has for you... I have experience with Lenovo for three years and it has been a terrible journey...
(A) My laptop is unable to keep up with the user's commands and I am very disappointed. It constantly hangs with many applications and has forced to me to switch to lite alternatives with which I am facing limitations.
(B) One month ago, my laptop crashed when I was on a very important business call. The system never updated and I had to visit a service center to change my hard disk which came with its own expenses.
(C) The service is horrible with constant drawbacks. I am highly disappointed and strongly hope that this is amended in the future.
(D) Although the laptop was cheap the additional expenses I had to pay with hard earned money greatly displaced the original cost. I suggest to save up and rather buy a Del or an HP laptop so as to not regret the decision in the future.
(E)My laptop has crashed many times in the past and I have lost important work numerous times.
(F) The media that I have attached is when my laptop crashed and it constantly diagnosed and repaired but never once did it start. Had to change hard drive and lost very important business deal.
I would never suggest this laptop to anyone. I hope this review has helped you not make a regretful decision and has saved you some money. Very bad expirence.

Placed an order and cancel it, the customer service agent never canceled the ordered and the product was sent out. I called told them the order wasn't cancel and the product got shipped. The customer service agent said they need to return the product back to the wherehouse and the i would be refunded. It took 2 weeks to have the product sent back. 3 days after it was at the dock and confirmation from UPS that it was received at their dock they still haven't refunded me, Called again and asked for the refunded they said i had to wait 10 to 15 day for the refund. That's over 30 days for a refund, when they made the error on their end. I spoke to a supervisor since none of the agents could help me, he told me it would I would be refunded on Friday, it is now Monday and still no refund. The whole time customer service was horrid and couldn't believe such a big company like Lenovo had such horrid customer service. Never buying lenovo again due to horrible customer service.

I bought this thing in December and just pulled it out in August. I know didn't need it that bad. I got an 11" which is to small, I hate it but that's my fault. The keyboard is awkward and hard to type on. (Could be that it is because it's 11"). It CONTSTANTLY does pop ups. I can't get them to stop. It wants me to upgrade this or that. It is brand new, I don't need to upgrade anything! These pop ups will block what I am working on and sit there until they feel like going away or feel I have gotten a really good look at the ad. I have to pay for every little thing. Microsoft Office, Virus Protection, it came with none of that the first year. I am getting ready to start a bookkeeping job from home and I will have to buy a new one (that is bigger, again on me) faster and more user friendly. I have not had contact with customer service so I can not speak as to their service. My sister saw it and said they use them at her office and they hate them. She didn't specify why I just agreed. When you give up, you give up. There are better rated laptops on Amazon for the same price or less that come with more features.