Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I had a wonderful experience with LegalTemplates. Once I had to create a lease agreement, I searched on the internet for a good free document creator and found LegalTemplates. Their steps to create paperwork were so easy for everyone including who is not used to using tech devices. They also offer free trial so that everyone could get free documents in 2 weeks. Also, amazing customer service by Danny! I would recommend Legal Templates to anyone!
I had some issues with my account, and Danny O got back to me in under and hour, and helped me solve what I thought was an unsolvable problem! The next time I need legal templates, I'll be back.
Great service and great customer service experience. Benjamin helped me out and I would recommend the service to anyone. Very helpful. Thanks you!
Thank you for responding to my inquiry so timely! Benjamin was very helpful! I am not accustomed to online outrwach being so quick. Keep up the good work, Benjamin!
I had a great experience because Danny at LegalTemplates helped me get a full refund. I forgot about the 15 day policy, but it wasn't a problem. They showed me that they are reasonable people and I will definitely use their services again. Thanks Danny!
Danny helped me resolve my problem in a concise and professional manner. I'm very happy that he was the person that helped me
This is an excellent product, very easy to use and very professional. I created one family legal document the day I signed up with LegalTemplates which was reviewed by a lender who accepted it as sufficient. Unfortunately, while I thought I was using a one time free trial I was billed for the month of August without warning on the day my 14 days free trial expired. Juan understood and submitted this for a refund. If that goes through I am very satisfied and will recommend the product to others.
I called customer service in regards to a problem I was having and they corrected the issue right away! Was very pleased :)
Requested refund was serviced immediately. Document served intended purpose. Benjamin offered prompt service.
I like that you called me back after I left a message. I'm very happy that my charges are being reversed without me having to raise a stink. Thank you again for great customer service, it is rare these days.
Benjamin at LegalTemplates was very helpful when I called for assistance. Overall both the site and the customer support were top notch!
The site is well done, has a simple interface, and offers simple templates for someone like me to use if necessary. I also appreciated the excellent customer service Benjamin C. Provided. He was friendly, listened to my issue and resolved them quickly. Thank you! I will return to this site if necessary for legal documents.
Although I was looking for something a bit different. The site was easy to get through. There a lot of different products if you need. The trial period although short was just long enough to see all that was offered. There is so many different items to use.
Customer support on getting my subscription cancelled was VERY GOOD! Thank you.
Benjamin dealt with me fairly and I appreciated his honesty and calm demeanor. I would rather spend $5 US for a legal form than to have to call to have my credit card refunded almost $40 US.
My rep made things right in a wrong situation and I am grateful for that, Thanks for taking care of the customer.
I called to confirm that I had cancelled my subscription due to charge to my card. I found out I hadn't completed the process correctly and was happy that they were able to process that and a refund for me today. Thanks so much!
BENJAMIN made me a happy customer after being so upset he resolved my issue in such a short time. Excellent customer service! Will be back again because of him!
I came across LegalTemplates when I had to create a legal document allowing my sister to take my daughter out of the country. There were no problems with the document and it was so easy to put together. When I had a billing question Danny got right back to me and helped me with my issue. This service is so helpful for those that want to file/draft a simple and quick document. Would definitely use again!
Benjamin was a huge help! My questions and requests were quickly answered and fixed. Thanks again!
Answer: Thank you for reaching out, Sharon. If you need further assistance. We can be reached by email, support@legaltemplates.net or phone at 1(855) 335-9779, Monday - Friday, 9am -7pm EST.
Answer: Hi Ray, For your convenience, you can access your account 24 hours a day, 7 days a week online. From your Profile icon, simply click on "Account Settings" once you are logged in, then click the cancel button.
Answer: Hi Lillian! 1. Make sure you are logged in. Go to your dashboard to download: https://app.legaltemplates.net/dashboard 2. You should see your document along with a down arrow icon beside it. Click on the arrow, and you will be able to download your document in either WORD or PDF format. Once downloaded, you may then print your document.
Answer: Hi Bobby, to print please locate the three-dot icon positioned on the right side of the document. Clicking on it will trigger a dropdown menu to appear. Within this menu, opt for the "Print" option from the dropdown menu for immediate printing. If you have further questions, please be sure to contact our Customer Support Team during business hours, Monday to Friday, 9 AM to 10 PM EST. You can email us at support@legaltemplates.net, call us at 1-855-335-9779 or reach us via chat.
Answer: Hi Laurie, You can download your documents here: https://app.legaltemplates.net/dashboard Make sure you are logged in, your email should appear on the top right-hand side corner, If instead, you see GUEST; please click on the link to log-in. After logging in, locate the "My Document" section on the left panel, where you will find the list of documents you have created in the center of the page. Click on the three-dotted lines on the right, which will prompt a drop-down list. From there, select "Download" and choose either the WORD or PDF format. Once the file has been downloaded in your preferred format, you can proceed to print the document. We can be reached by email, support@legaltemplates.net or phone at 1(855) 335-9779, Monday - Friday, 9am -7pm EST.
Answer: You can download your documents here: https://app.legaltemplates.net/dashboard Make sure you are logged in, your email should appear on the top right-hand side corner, If instead, you see GUEST; please click on the link to log-in. After logging in, locate the "My Document" section on the left panel, where you will find the list of documents you have created in the center of the page. Click on the three-dotted lines on the right, which will prompt a drop-down list. From there, select "Download" and choose either the WORD or PDF format. Once the file has been downloaded in your preferred format, you can proceed to print the document. Feel free to contact me if you require further assistance.
Answer: You can download your documents here: https://app.legaltemplates.net/dashboard Make sure you are logged in, your email should appear on the top right-hand side corner, If instead, you see GUEST; please click on the link to log-in. After logging in, locate the "My Document" section on the left panel, where you will find the list of documents you have created in the center of the page. Click on the three-dotted lines on the right, which will prompt a drop-down list. From there, select "Download" and choose either the WORD or PDF format. Once the file has been downloaded in your preferred format, you can proceed to print the document. Feel free to contact me if you require further assistance.
Answer: 1. Make sure you are logged in. Go to your dashboard to download: https://app.legaltemplates.net/dashboard 2. You should see your document along with a down arrow icon beside it. Click on the arrow, and you will be able to download your document in either WORD or PDF format. Once downloaded, you may then print your document.
Answer: Hi Orrion! 1. Make sure you are logged in. Go to your dashboard to download: https://app.legaltemplates.net/dashboard 2. You should see your document along with a down arrow icon beside it. Click on the arrow, and you will be able to download your document in either WORD or PDF format. Once downloaded, you may then print your document.
Answer: Hi Herman! 1. Make sure you are logged in. Go to your dashboard to download: https://app.legaltemplates.net/dashboard 2. You should see your document along with a down arrow icon beside it. Click on the arrow, and you will be able to download your document in either WORD or PDF format. Once downloaded, you may then print your document.