From the business
LegalShield has provided easy, affordable, when-you-need-it access to a law firm and experienced lawyers for over 50 years. A revolutionary legal subscription service, we protect over 4.5 million people just like you in the US and parts of Canada. For a low monthly fee, our provider lawyers advise you on things like:
• Wills and estate planning, so you can provide for your family
• Consumer and bill issues, like a dispute over a warranty
• Contract review, such as purchasing a personal vehicle
• Real estate law, e.g. an agreement of purchase and sale
• Family law issues, like child custody and divorce
How LegalShield works
1. Sign up
Register online and connect with your law firm.
2. Speak to a lawyer
Talk to a lawyer about your legal issue, usually within eight business hours of your request.
3. Get legal advice
Get assistance with your legal problem so you can move on with your life!
LegalShield Reviews Summary
LegalShield has a rating of 4.2 stars from 181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalShield most frequently mention law firm and phone call. LegalShield ranks 10th among Legal Services sites.
I joined LS 2 months ago…wish I hadn't… I had 2 legal problems to get legal advice and both were dismissed by the law firm they referred me to…the one legal issue the attorney said he couldn't help me but would send me information that I could represent myself…odd when he's the attorney…second legal issue no one even got back with me… I called to cancel and the rude lady kept talking very loudly over me and told me that my membership had to be looked over to be considered to be canceled and that if I canceled my credit card so they could not take any future payments out that they would sue me before the cancellation was approved…I called the main office of LS and spoke to Bobby from the resolution department which was very helpful but he knew I was "pissed" about the whole situation and was the mediator between me and the law firm they set me up with…then the law firm had a woman call me several times and she left voicemails because I was working…I then called her back the next day and left several messages which she never returned then I called a final time and the receptionist said they were referring me to another attorney which I said "I've cancelled my membership and that they never had to call me again…Waiting for my refund of 2 months now… so the moral of the story is to not get involved with such horrible and scamming businesses… please avoid the pain and anguish …again STAY AWAY!
The Legal Shield (male) attorney assigned to me would call me out-of-the-blue, late at night, completely unscheduled - at 11.45pm in one of the latest calls (as evidenced by the Google Voice call email notification). As a woman, I don't appreciate this. Meanwhile, he would routinely ignore appointments (scheduled by his admin staff) that we had during normal business hours for a call. When I complained on multiple times to the managers, they simply didn't bother to call back or respond at all. So this lawyer's inappropriate conduct therefore continued. I finally asked for another attorney, and in my first conversation with that attorney, she got very simple, basic aspects of law completely wrong - such as not even knowing the court rules on acceptable methods of service. When I pointed out that she was wrong (which she couldn't accept) and thus terminated the call, she later lied and said that I was the problem because I had "refused to take her advice" (yes, because she was wrong and I called her legal ignorance out!) and that I had yelled at her. I had actually audio-recorded the call, and it is very clear that I did not at all yell at her, i.e. She is simply lying to cover up her disastrous lack of basic legal knowledge.
I filed a complaint with Legal Shield (about the above) and they retaliated by completely ignoring my complaint and cancelling me as a client, putting me on a DNR ('do-not-reinstate') list. They refused to review my complaint and refused to talk to me about it.
Obviously, you should avoid Legal Shield, because this conduct is utterly inappropriate, utterly dishonest and unprofessional.
JD, we understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be found in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.
LegalShield we'll have someone call and convince you that they are going to do everything they can to help you in the end they just take your money! And you have no way of getting it back!
Janet, thank you for bringing your concern to our attention. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Don't sign up with these clowns.
Terrible service and even worse referrals to incompetent law firms.
Brian, thank you for the feedback. We are disappointed that you feel our services were not beneficial for your specific needs. Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Phone tag with their lazy phone answering team, and then you just get referred to a real attorney in your area that you have to pay for out of pocket.
Scam, lazy, not helpful, raggedy with customers
Christel, thank you for bringing your concern to our attention. LegalShield is a pre-paid monthly subscription service that operates in a highly regulated industry, monitored by the FTC and is most certainly not a scam. We were able to locate your membership with the information that you provided. We have notified the appropriate department, and a member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
I had legalshield for about 3 years. I got my will wrote up and then kept it for peace of mind. Welp, I ended up being rear-ended by a 16 year old, in a stolen vehicle, running from the cops. I was told by the LS attorney that I had zero recourse and there was nothing could recoup. I saught medical attention for whiplash. Fast forward a little bit and I start getting severe back pain. I tend to tough things out so didn't initial get it looked at. When I finally did it turns out I have severe arthritis and degenerative disc. My doc kept asking if I had an injury but I didn't make the correlation at the time. I recently talked to a real attorney about the situation and I do, in fact, have recourse but the fact that I didn't get it treated when I was initially in pain can hurt my case. The LS attorney simple didn't do his job. I do not, and will never recommend LegalShield for anything more than getting your will wrote up.
Sarah, thank you for the feedback. We are sorry to hear about your injury, we know that is a difficult situation to be facing. We are disappointed that you feel our services were not beneficial for your specific needs. Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
The lawyer treat you like your bothering them and they really don't put a good effort on helping you. They also don't call you back when they schedule too.
Gerry, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Does anyone know how long it takes,to reinstate a membership? They updated my new address& phone and payment information. However I don't have spending charge in my account history. That seems weird to me. Each time I call it states the membership has been canceled,it doesn't say pending.
Margie, Thank you for reaching out. Our dedicated LegalShield Member Services Team is ready to help. Please get in touch with them at (800)-654-7757 between 7-7 CST Monday-Friday. A member of our team will be happy to assist you.
I was really in need of assistance. I submitted 2 claims, one of which I was told, sorry, we can't help, and the other went on for months, it was a lot of back and forth. When contact was finally made to the defendant and they wanted to set up an appointment to have their lawyer meet with me and the Lawyer from Legal Sheild, it was directed from Legal Sheild to have them contact me directly to work it out...Huhh!? The reason I needed help was due to lack of participation and now it fell back on me and the defendant went ghost right after that, now I was back at square one, currently in a small claims battle - Very Disappointed, membership ended.
Erica, thank you for bringing your concern to our attention. We want to provide you with some clarification to help you get the support you need. We apologize that you had a bad experience with your Provider Law Firm. We would like the opportunity to research this matter further. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF.
Though we are sorry that you are choosing to lose your affordable legal services, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.
I signed up because I have a real estate dispute. I was told over the phone that Legal Shield cannot get involved because a trust is involved. Legal Shield advertises as help for estate planning and real estate. Talk about false advertising.
Nathan, thank you for your feedback. We're disappointed to hear that you feel our services did not meet your needs. We want every member to have a positive experience, even in those times when there may not be a legal solution available for the situation. We try to assist with most personal legal matters. However, based on the circumstances and each particular legal case, our membership may not be able to help, or the legal advice best for your situation based on the professional opinion of the provider law firm may be that it's not in your best interest to pursue the legal matter. We understand that can be frustrating. If you have further questions or would like to speak to someone directly on this matter, please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.
Waste time and money and do not recommend. Attorneys after 2 months when talking oppose party support the other party. Zero star for these attorneys
Rose, thank you for your feedback. We're disappointed to hear that you feel our services did not meet your needs. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
These jokers were terrible to work with.
They referred a lawyer that scammed us and stole our money.
They didn't get our money back or help us get our money back.
TOTAL WASTE OF MONEY! AVOID THEM LIKE THE PLAGUE!
Joey, thank you for bringing this matter to our attention. We would like the opportunity to research this matter further. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
Legalshield is a untrusted company who will tell you they have all the right resources to help you through your current situations. Unfortunatley it's untrue. They will say anything for you to sign up and then once your committed, they can't help you with your situation. I can successfully say that I have had multiple people tell me the same issues.
Kyle, thank you for bringing this matter to our attention. We would like the opportunity to research this matter further and provide you with the support you need. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
The attorney called me back same day only because I called super early in morning. Their advice was garbage. They tried to convince me in Indiana that statute of limitations on credit card debt is 10 years. Um no it's not. It's 6 years from the last payment received. The suggestions/recommendations of the attorney I spoke with over the phone wasn't anything new. I finally got into touch with a local attorney in my area who actually knows the law for my default judgement case here in So Indiana. It's a flat rate. I emailed legalshield this evening to cancel my membership. Total waste of time & money. I wouldn't have left any stars if that were an option.
Paula, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience, as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Though we are sorry to hear that a member is choosing to lose their affordable legal services, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. Cancelation requests are processed in the order they are received. Once a cancelation is processed, all billing charges cease. We appreciate your time and hope to assist you in the future should you return as a member.
I called to ask a question about a repeal to state a law regarding carrying a certain type of weapon. I mentioned as a former police detective, I understood the law was repealed in 2021 but wanted to know if carrying this item for self defense was legal in Ca. I mentioned I am teaching a class to many victims of crimes and I don't know what the repeal actually means. I was told at the time by the "attorney" that they can not give me legal advice for me to give to a class. I said I certainly understand that, but I need to know for me as well. I can read that the law was repealed and I wanted to know what that means in relation to carrying the item now concealed for self defense in CA. She said she would look it up and get back in 3 days. 3 days letter I got an e-mail that showed the legislature recordings for a variety of laws. I had to review it to find the one I was looking for. When I did, it showed the law was repealed in 2021. Great help! That was the same information I gave her originally! I called back and she rudely said she checked with her supervisor and because I was teaching a class that is all the information she would give. I said there is some mistake...she interrupted...she said there is no mistake and this is all the information "you get". I understand they are worried about their liability: They could have made me sign a form saying I would not be giving advice in class or something to obsolve them of any liabliltiy or just get my promise to understand the law for myself and I could not relay their findings in class - but NO...just a RUDE thats all you get. $60 bucks a month for personal and busines for 5 years or so...what a waste!
Joe, thank you for bringing this matter to our attention. We would like the opportunity to research this matter further. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Not customer oriented, absolutely unprofessional writing (lack of written persuasive communication skills and creativity), lack of interpersonal skills.
Ed, thank you for bringing this matter to our attention. We would like the opportunity to research this matter further. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
They do take the time to review all information in a case. I was told my attorney Aron Mefford that my legal shield subscription fee didn't cover him actually having to review the details of my case.
John, thank you for bringing this matter to our attention; we want to help. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
What a scam! The law firm I was assigned to refused to provide assistance for a topic clearly covered in the contract. Nor would the law firm give me a referral to another, stating "we could give you a referral but choose not to. The law firms have sole discretion to decide if they will accept a client's questions and simply have to say "it's a matter of ethics" to avoid helping a paying client. My supposed "advocate" at LegalShield did nothing to help me. A complete waste of my time and money.
Stacy, thank you for bringing your concern to our attention. We would like the opportunity to investigate this matter further and provide you with the support you need, but we would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
I have zero faith in this company's services or credibility! After paying for services for 4 months I was unable to log in because their system treated my service as cancelled! Then when I finally decided to actually cancel, I was told that I needed to do so in writing and that my fees may not be refunded, despite never being provided so much as a pamphlet or having used the service at all! This is a SCAM! The customer service rep actually had the gall to blame me for their system being flawed and not being willing to jump through hoops to gain access to a service that was touted to be convenient and effective!
Thank you for bringing your concern to our attention. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. We would like the opportunity to provide you with some clarification and get you the support you need by investigatong this matter further but would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
Though we are sorry that you are choosing to lose your affordable legal services. LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
The trailer park is being shut down and we're being evicted even though we own our home. We called LegalShield and signed up thinking they would answer some of our questions about eviction and time and where to go from here we waited 3 days before someone got back to us they just referred us to somebody else who told us to submit documents and when we submitted documents it was another week after that before we had to reach out to the attorney and ask when they were going to call us about our case. They finally called later that day and gave us no information that the internet couldn't already give us and then I got this email..."As discussed, our firm's hourly rates range from $225/hr to $281.25/hr, which are our regular rates of $300/hr to $375/hr reduced by 25%. If you would like us to review the documents that you have provided to us and provide you an opinion, we would request a $843.75 retainer to bill against. If you would like us to be on retainer to provide you advice as you navigate your issue, we would request a $2,500 retainer to bill against. If you would like to retain us to file a lawsuit, we would request a $5,000 retainer to bill against."
We already have to buy land to move our modular double wide home out to. We don't have that kind of money to be paying for a lawyer who's not really even trying in the first place he wanted money up front before he would even look at our paperwork that we've already sent. They are a scam service who was praying on the poor and scared who don't know where else to turn to. I don't know who's more of a scam LegalShield or the attorney themselves
Thank you for the feedback. We're disappointed that you feel our services did not meet your needs. We would like to provide you with some clarification and help you get the support you need. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
Understanding your membership benefits is important. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing your concern to our attention. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.