From the business
LegalShield has provided easy, affordable, when-you-need-it access to a law firm and experienced lawyers for over 50 years. A revolutionary legal subscription service, we protect over 4.5 million people just like you in the US and parts of Canada. For a low monthly fee, our provider lawyers advise you on things like:
• Wills and estate planning, so you can provide for your family
• Consumer and bill issues, like a dispute over a warranty
• Contract review, such as purchasing a personal vehicle
• Real estate law, e.g. an agreement of purchase and sale
• Family law issues, like child custody and divorce
How LegalShield works
1. Sign up
Register online and connect with your law firm.
2. Speak to a lawyer
Talk to a lawyer about your legal issue, usually within eight business hours of your request.
3. Get legal advice
Get assistance with your legal problem so you can move on with your life!
LegalShield Reviews Summary
LegalShield has a rating of 4.2 stars from 181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalShield most frequently mention law firm and phone call. LegalShield ranks 10th among Legal Services sites.
When I called, the office staff were friendly and informative. I needed to update my will and POA after the death of my husband. I spoke with an attorney a few days later and she was very helpful. She was very knowledgeable and explained what I needed to do and took the information she needed. The paperwork was sent to me in a timely manner. I was relieved to get the paperwork done. Thank you.
The problem is not resolved. There were many errors made 20 years ago and we cannot seem to get these resolved. We need Finova Finance (went bankrupt 20 years ago and apparently the accounts were assumed by General Electric Finance) to provide Hawaii Bureau of Conveyances (BOC)(on a PROPER form acceptable to BOC) a release of mortgage. Just saying the deed was paid off is not enough according to BOC.
Cleveland, thanks for the review. We are glad our team can help you navigate your legal intake with your Timeshare. We know these legal matters are not always easy and straightforward. We are proud to help our valued members protect their legal rights. Thanks for sharing.
We had an issue with our landlady that turned very ugly on her end. We had been thinking about getting LegalShield, and it seemed like it was now or never. Once our lawyer got involved, everything changed. The letters written on our behalf helped quell the landlady's harassment and threats. Our legal rights as tenants were explained to us well, and protected. The work our lawyer did diffused a lot of the stress we were under, and helped us to focus on trying to find a new home without the worry that we'd be homeless in the interim. Our lawyer was very professional, but also lent a personal touch to his guidance that made us feel comfortable and at ease with his experience and efforts.
Joseph, thank you for the glowing review. We are delighted that our team provided you with the guidance and peace of mind you needed to navigate such a difficult situation. Thank you for sharing your experience with us.
Kyle was so understanding, kind extremely supportive n handling with the case in dealing with the Airline and Travel Agent who tried to take advantage of my medical emergency situatioin.
Mark, thanks for the glowing review. We appreciate your kind words and are glad our team could make this process smoother for you. Thanks for choosing us!
I've been a member of LegalShield for about 24 years, and I can't express enough how much you've helped me, especially with my current legal case that I had no idea how to navigate. When I found myself in this complicated situation, y'all stepped in and made everything so much easier. From my initial consultation to ongoing support, you're team of experts guided me every step of the way. Not only did you provide me with clear, professional legal advice, but you also saved me a tremendous amount of money by handling matters that would have otherwise cost me a fortune. As a member, I've had peace of mind knowing I can reach out for help whenever I need it. Whether it's for simple legal questions or more serious cases, LegalShield has been worth every penny. I recommend you to everyone I know who's considering legal insurance or currently dealing with a legal matter. You truly live up to your promise of making legal services accessible and affordable.
Thank you for your wonderful feedback. We're delighted to hear that you're enjoying your membership and find our team to be as helpful and knowledgeable as we strive for. We appreciate your recommendation and look forward to continuing to support your needs. Thanks for choosing us.
Very helpful and straightforward. Letter sent on our behalf and the company is currently working with us to try to get resolved. Thanks
Michael, thanks for the five-star review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for choosing us.
I was working with Paula Askew, extremely easy to talk to, and when I didn't understand something, she was very instrumental in helping me by explaining the situation.
Pauline, thanks for the five-star review. We are thrilled our team is providing you with excellent service. Thanks for choosing us.
After my initial inquiry, the law group contacted me within hours. They were able to advise me on an automobile accident. I am very pleased with the information I was given.
Michelle, thanks for the five-star review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for being a valued member.
Service was prompt but I had to have several edits since they got my gender incorrectly (had she instead of he)
Kamal, thanks for the review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for sharing.
The phone call was just what I needed. I got excellent advice. The advice was to the point and gave me what I needed to move forward.
Dave, thanks for the review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.
My son-in-law recommended you and I am very satisfied, but not sure of the start date of my experience with you!
Helen, thanks for the five-star review. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing LegalShield.
My concern was addressed by Barrett, with excellent care and attention. And he was very easy to talk to as well.
Chris, thanks for the five-star review. We are thrilled our team is providing you with excellent service. Thanks for being a valued member.
My return call put me at a place of contentment. I understand the legal way to respond to my adversary. Thank you Legal Shield
Shirley, thanks for the five-star review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for sharing.
I was told that there was need for legal representation because of expense to hire a great lawyer but I was really, really satisfied with my attorney, wow feels great to say my attorney! But the price is great and so was the attorney
Lonnie, thanks for the review. We are thrilled our team is providing you with excellent service. Thanks for choosing LegalShield.
Representative sounded like she didn't want to do her job comparing with the last representative that her job by submitting a consultation with an actual attorney to help me with my situation but today with this rep sounded a bit unprofessional and needs to know how to work with actual clients like myself. I didn't sign up to deal with unusual representative who doesn't know how to do a good job.
Albert, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
I never received the living will papers to fill out in the mail and the letter that needs to be written to my step brothers for a copy of my dads will, to see what it says
Debby, Thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
I received a callback within the 4 hour time window. The Attorney gave me sound advice and answered my questions to my satisfaction. Thank you for these legal services.
Linda, thanks for the five-star review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for choosing LegalShield.
I was worried about delayed federal tax refund would mean I would be late paying my property taxes on my condo. They put my mind at ease in one call lasting just a few minutes.
Jenny, thanks for the five-star review. We appreciate your kind words and are glad our team could make this process smoother for you. Thanks for being a valued member.
I called legalshield on 02/20/2025, on or around 2:37 pm PST. I got to legalshield's Interactive Voice Response system ("IVR"). I pressed 0 and the IVR willfully and
Deliberately disconnected the call on me. It said "Please call legalShield later, good bye." This is egregious. Under no circumstance should an IVR purposely disconnect the call on a customer. The IVR is by design and is inappropriate. I then called back and the IVR transferred me to the wrong department. I spoke to Oscar in sales. He said I needed to be transfered to the membership department so l can make a payment. I asked to be transferred to membership, however, he refused. He said I have to give him my PlI and membership number in order to be transferred. I said no thank you, l'd rather authenticate in the membership department. Oscar again refused to transfer and disconnected the call on me. In addition, he interrupted me multiple times while I was speaking even when asked not to. I asked Oscar to get a supervisor and he said none were available. I was forced to call back a third time. I spoke to a female supervisor in the membership department by the name of Breanna in Oklahoma and complained about the IVR issue and Oscar disconnecting the call on me. She showed no empathy or sympathy. I then asked her to remove my existing debit card on file and she refused. She said not until l add a new card on file. I provided my new debit card and she said legalshield doesn't accept prepaid cards (yet their business is called "prepaid legal services"). This is egregious and I'm shocked at legalshield's poor customer service.
This gives legalshield a bad look. Moreover, this is not a one-time isolated event, it is a pattern and practice. I have experienced poor customer service from legalshield in the past and filed a complaint with the BBB. Legalshield responded apologizing. Stay away from legalshield.
Thank you for bringing this matter to our attention. Your feedback is important, and we regret that your experience did not meet expectations. Please know that we are reviewing this matter and will use it as a teaching opportunity for our employees. Our goal is to ensure that all members feel heard, respected, and properly assisted when reaching out to us.
Regarding your concern, our system does not allow the removal of a card on file without replacing it with a new payment method or updating it to banking/routing information. Additionally, we are unable to accept prepaid cards as a form of payment. We apologize for any frustration this may have caused. Providing quality service is our priority, and we appreciate the opportunity to review and improve our processes. Please send any additional concerns or feedback to our dedicated team at MemberServices@legalshield.com. Thank you.
There are others out there that are good. This company misrepresents its services. I signed up and was not able to speak with an attorney. I scheduled like I was supposed to and the attorney never showed twice.
They don't want to refund your money even if they can't provide a law firm for you. Just don't use them is the answer.
Thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly. We look forward to assisting you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kathleen, thanks for the five-star review. We are sorry for your loss. We are grateful our team was able to quickly help you update your Will and provide you with the support you need. Thanks for being a valued member.