There were some dated movies attached to my VHS. Legacy Box was attentive to that and loaded them on a separate DVD. I did appreciate that extra bonus at no charge because they were not relevant for my family history.
I've heard their add on the radio numerous times, and decided to send in my collection of mini dv tapes, i read the bad reviews on problems they've had with these certain tapes, but still gave them a shot, figuring my tapes weren't very old and haven't been watched a lot, but lo and behold, after a 3 month wait, we got an email saying that they started the process, and then another one stating that there was some issues with some of the tapes but was going to process them anyway, then i was sent a link to download my videos (these emails were all sent on the same day and a couple of hours apart) so out of the 25+ hours of video i sent them, I received about 2 hours back.and half of those were grainy. On a side note: we ran all 13 tapes back through our camcorder when we received them back and there was no problem at all with any of them? So people... PLEASE! Be aware!
The Legacybox was a Christmas gift and that is how I first learned about it. I did call twice before sending with questions I had and responses were very hospitable, courteous and helpful. The order was received back in great packing shape and the work done gives one a memorable experience each time it is viewed. Thank you!
I sent several VHS tapes to them, got lots of emails about progress, a promised 6-8 weeks. Started calling and emailing after about 9 weeks..."busy" "high holiday demand" etc etc... finally got them after about 15-16 weeks. No emails after about 8 weeks. DVDs are of very poor quality and barely viewable or not at all. USB are much better. Would NEVER use them again. Better to check out local converters instead.
Hi, RJ. Thank you for reaching out. I apologize about our current extended turnaround times, and we regret that our digital conversion did not meet your expectations. We are happy to do what we can to help. Since the files on the thumb drive are different from what you are seeing on the disc set, this sounds like something that we can help with. Please contact us directly with your order information. We look forward to hearing from you! Our customer service team is available 7 days a week to help you with at questions@legacybox.com or by phone at 800-797-8210. Thank you!
Sorry^&*())*&. After months of going back and forth through the mail, my videos are better than the disc you made, Awful.
I cant believe you would send them back without looking at them.
And if you did look at them, and sent them anyway without an apology well that said it all. They are a mess.
Sorry but it is true.
John Fergus
Hi John, Thank you for taking the time to provide us with your feedback. I understand your frustration and apologize that your expectations were not met. We advertise that we perform a one-to-one transfer of everything that we receive. If there is an issue with the original, those issues will translate over to the digital copies.
We cannot restore, edit or improve the quality of tapes. Due to the age and natural deterioration of tapes, sometimes quality issues may occur during the digitization process. If you are certain that your original items are in better condition than the digital version you received back, we would be happy to set up a return for those items to be reprocessed. I see that you have been in touch with our customer service team several times to set up a new order since you had originally cancelled and then sent your order in, in two boxes and our team worked to get that straightened out for you since this is not our normal process. If you would like to have your items reprocessed, please let the customer service team know so that we can take care of that for you.
Sent some old video tapes, received them back in a few weeks on a usb drive. Played them and shared so many happy tears with my family. My grandfather passed away in 2006 and he was in so many of them. It was great to hear his voice. My mom said this was the best gift I ever got her.
So wonderful that we could provide those memories of your Grandfather! I know how amazing that must've been. Thank you for the honor
I will just say DO NOT use them. They lost my box and all the memories in it. After having my box for 3 months (and me giving them the benefit of doubt due to Covid, etc.) I found out that my box with precious memories is missing. We are now in Month #6 of them trying to find the box. They did refund me but I can assure you that does not make up for the lost memories so just don't use them.
Hi LeighAnn, Thank you for taking the time to provide us with your feedback. We wholeheartedly apologize for the issues regarding your order. Our entire team is continuing to monitor the situation and will reach out to you directly with any updates. We ensure you that we take these matters very seriously and will continue to keep you update on any changes.
I bought package of 40 and spent the last six months going through albums and picking out 25 pictures for each of the labeled bags as instructed. I constructed each of the 40 packages of 25 according to theme. For example, one bag had 25 pictures of one sons birthday parties over the years, another of their best friends over the year, another of family trips. BUT, when I went to label each bag I discovered that the bags of 25 are only for THEIR convenience. IN fact, they will process my 1000 pictures and put them on the cloud or on a CD in random order. UGH! No hint of the website that all pictures would be placed on disc, essentially at random!
Hi Mark,
Thank you for sharing your feedback about our service. We hate to hear this was your experience so we'd love the opportunity to speak about your order and make this right! Please email us at Questions@Legacybox.com and address it to 'Jessica', we'll see that you're assisted promptly!
There was a bit of miss communication in the start of my experience BUT the end result is that I now have a treasure of history to share with my family and they can pass it on to their families... all of this because of Legacybox. The Customer Service, I had to communicate via typing messages, were pro active and attentive and read and understood my need and situation. Above and beyond! Thank you to the people there and to the product they offer!
I purchased a 40 item package to do a large order and recovery of our old family videotapes. Even though I had used Legacybox before, I was extremely disappointed with the quality of my service this time. It took several months to get my tapes back, and they sent back tapes as unable to transfer. However, when I took the tapes to a local transfer company, they had no problem with the transfer. I essentially had to pay twice to have those tapes transferred, and Legacybox could not get the job done. I wish that I had gone with the local company from the beginning. When I tried to communicated with Legacybox's customer service, my concerns were dismissed.
Legacy box is a blessing. My mom hasn't smiled for a long time grieving over the passing of my father. She had a box of tapes so I sent them in. Outstanding service from this company from beginning to end. They let you know every step of the way on your order. Work is fantastic! I give this company 5 stars. My mom has a reason to smile again. Great quality if work. Thank you Legacy Box
Hi, Cindy! We absolutely love hearing about the impact that reliving family memories has on our customers. We are so happy to hear that you had a great experience working with us and that we could help bring a smile to your mom's face! We thank you so very much for taking the time to share this with us.
Incredible customer service and product. Thanks for saving our very old VHS tapes! Our tapes were old and they were able to repair a little of the clarity but most importantly I don't have to worry about losing all my memories now!
Hello, Lana! Thank you for taking the time to share your experience. We deeply appreciate your kind words! It means a lot to know that you gave us the opportunity to preserve your memories for you and that you are enjoying them.
These people will screw you over something fierce! Stay Away!
If you don't use all your prepaid barcodes the first time you lose them and
They expect you to place another order. Not a chance!
I ordered boxes to put photographs in and only after the boxes arrived. Did I learn that it only takes certain size photos. Many of my photos are larger or smaller than what it takes and that doesn't work for me. I've tried to reach out and cannot get anybody to respond. I want a refund. Meanwhile, before I figure this out, I ordered a box to send in 8 mm films. Only by accident while flipping around on the webpage to find someone to talk to me. Did I figure out that they do not transfer sound on 8 mm film. Every other company does this not sure why they don't. So now I want a refund for that box but once again, I cannot get anyone to respond.
Everything went as expected. I was informed at each stage of progress, and didn't have any problems. Some of my VHS tapes are more than 30 years old, and I haven't watched them in 25 years, but they turned out good and it was great watching them. Great job. Got everything back as promised.
They couldn't convert my media and did not refund me properly. I've called four times and waited on hold for over 20 minutes and no one answers the phone. When I texted them - they refunded a card I no longer had. I told them this and they said it would appear in my bank account 10 days from now; however, the refund stated VISA ending in X. I told them this and they said "as stated before you'll receive it in 10 days" I've never even given them my bank account info! Now they will not respond at all and it's been two days. I think it's extremely unprofessional & now I have to jump through hoops to get my money back for media they couldn't even convert.
I had some old slides and home movies from when I was a kid, with no projector(s) so they were useless. I sent them all in to Legacy Box, and they put them on DVDs and a thumb drive. The company was easy to work with, and everything came back sooner than expected! Very pleased with their service. :)
Hello, Deb! We're grateful to hear that you are enjoying your memories again and that we could be a part of that. Thank you for sharing your thoughts with us!
Everything went as advertised. The packing and process was first class as well as the finished product. They did an excellent job of cleaning up my aging VHS tapes of instructional material that I did not want to loose. I recommend their services to everyone.
Hey Michael, thank you for being a first-class customer!
So far I've had 22 home videos converted to digital and I'm very pleased with everything from shipping, progress updates, quick turnaround to the quality of the completed videos. I have a few more to convert, then my children will have digital memories to cherish.
I just got my Legacy box back. I sent in 14 VHS tapes and paid for DVDs. The quality on all 14 disks were AWFUL. This was a gift and I will not be able to do it. I contacted them and was told I needed to send copies through email so they can see the problem. I don't know how to do this. I really want my money back.
Overview
Legacybox has a rating of 2.7 stars from 820 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Legacybox most frequently mention customer service, thumb drive and poor quality. Legacybox ranks 5th among Video Converter sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joy, We are glad that we were able to provide good customer service. Thanks for the feedback! We understand just how important your family memories are and feel so honored that you placed your trust in us to handle such cherished items.