Legacybox

We sent in 100 slides and viewed each one to make sure that they were good. Their work was terrible, the color was horrible, faces looked orange with black flecks all over the pictures. I wanted a full refund, but was told I could only get part of a refund. Customer service was terrible. They tried to charge me three different charges, over and above what I had paid. I would ask what the charge was for and the only answer they would say was an item. They finally figured it out, I didn't owe anything.

I have a cassette tape which was made in 1992 that I didn't dare play for fear it would be destroyed. A friend suggested Legacy. What did I have to lose?

To my surprise and great delight, when I played the digital download, I had my cousin singing as beautifully as when she did the tape in 1992 (she has since lost her singing voice and this means even more)!

Legacy digitally cleaned up the imperfections; it was as if this had been mixed in a studio! The original was returned. I can't say enough how impressed I am with the quality of the download!

Thank you Legacy for giving me my cousin's voice back!

I have a ton of old tapes from a camcorder that no longer works. I have nothing to lose by sending these to Legacybox because currently I can't even view them. I love that you are able to salvage what you can but it makes me wonder what I'm missing from the videos. We'll never know but I'm thrilled to get what I can from them. Anything is better than nothing! Now that our sons are adults, they actually look forward to seeing the latest videos we've had restored. Thank you!

I finally got my video tapes together and sent them off to Legacy Box. What a great decision. Videos of our children growing up, special family events, even the shows we were in - all on my computer now to be enjoyed from now on. The company was helpful, answered my questions patiently, and did a beautiful job of packing everything up to return to me so I have them all back - even with notes letting me know where there were problems on my tapes. I plan to send in more tapes. Now that I see how easy it is, I won't hesitate.

My third order is in the process of digitizing at this time. The first order was sold, there was a lot of empty space but hints of family activities that showed up faintly. I haven't gotten to preview the second order due to holidays, etc. My third batch of films and video is almost finished. I'm glad I took advantage of Legacy's process. My family now has memories that would have been lost; but now are available for future generations.

I sent 10 VHS tapes to Legacybox in December of 2022. I paid over $100 for them to convert them to digital media. For weeks I received pointless "updates" on my order, and then in march received an email stating that "...one or more of your analog media items arrived with some pre-existing wear and tear. We did everything we could, but unfortunately were unable to convert it." No explanation or clarity (All tapes have been stored indoors and were in good shape.) Mind you, each tape had a bar code so they could have identified which tapes did not work---but they didn't. Instead, after 3 months I received my box with the tapes and a flash drive with 2- 20 minute videos in low resolution MP4 format. What a bummer. The customer service was non-existent by phone/email/text. Total rip off. I am a VERY UNHAPPY CUSTOMER!

DO NOT trust this company with your priceless memories!
I sent 20 of our home videos in Jan 2022, they charged me immediately, It is June 15,2022 and we have yet to receive anything back!
I have requested a refund and return of property.

My experience with Legacybox will have a lasting legacy! They make ordering the box all the way to the finished product an effortless process. They are there to answer any questions and give updates on the transfer at such a great rate you feel almost like you are there watching them work. It is so simple to use and so rewarding when you get your finished product back. I still have more films to transfer with them because they do such a GREAT job! Highly recommend their services.

I purchased a Legacybox for my mother's Christmas 2016 gift so that she could finally get all of those VHS-C tapes converted before they further deteriorated. Just a few months later, my father died and my mother misplaced the box. Fast forward to 2019, and I contacted Legacybox customer service about getting another box sent and explaining my situation. I received a prompt reply, and the customer service representative was very understanding and helpful. She sent a new box to me with updated postage for a very small fee. I finally sent away my mother's box to be converted in Christmas 2020, and the entire experience was great. I received regular updates about the status of my tapes, as well as some heads up about quality issues in advance. Although I was understandably hesitant to send my family's priceless tapes in the mail, Legacybox made me feel comfortable through the process. I truly felt cared for by Legacybox.

I sent in several high quality items, expecting quality results. I did not get that, complained in writing and asked for a refund. To be clear, their customer service is truly excellent, but the finished product is degraded (in my opinion). Images on my original format, in some cases were very good and could be played on a large modern TV set (41" inches or bigger) with good results. The image quality I received back from Legacy was clearly, clearly a step down (not much good for viewing on anything other than a smart phone). Some of the items I sent in were not of good quality, and I appreciate Legacy Box completing the order. I do not anticipate using Legacy for any additional work. I will look for another source to use next time. I did not receive an offer of a refund.

I am currently waiting on my USB that I ordered, but I have to say the ordering process is so simple. I received my legacybox within a couple of weeks with very clear instructions on the next steps. I received an email with these instructions too prior to getting my item. Shipping my VHS tapes back to them was super easy and when I emailed the company with some questions I had they were very quick to respond and very helpful. Awesome experience so far.

I had about 24 video cassettes to transfer to dvd. It took them roughly 12 weeks to get my stuff back to me and honestly I wasn't impressed with the quality of the videos. They are very grainy. And for the money it wasn't worth it. I wish I would of checked some other companies that swear they are better quality then legacy box from what the inter sites our saying. I did submit a request to have someone contact me and they did e-mail me back asking what they can help me with and I expressed my issue. They have not reached back out yet. I would say to look at other companies before you decide on going with them.