Legacybox

Great place. Great product. Highly recommend. Excellent service. It's a process but well worth. My wife loves it.

I ordered my movie conversions April 18th, with the hopes of giving them to my daughter to play at her wedding. Well, the July wedding came and went with no movies returned. (7 weeks with a stated return time of 4-6 weeks). Just take that bull $#*! right out of your procesing description! I thought, I will give them to my daughter for her Birthday. For sure they will come by then. NOPE! AUGUST 15TH aprox. 16 weeks, and no movies! However, after counting the number of advertisements (57 and still counting) I realized they aren't processing my movies, they are creating ads, sales, and marketing their service. WHY? YOU CANT EVEN HANDLE THE JOBS YOU HAVE NOW. I'm starting to get a visual of 2 dudes in their mom's garage, converting our movies. STEAR CLEAR! I still don't have my movies and it's August 26th. WTF? Do not respond to me with the same form response about being the "busy season bla bla bla. You Suck!

I was given a Legacy Box as a gift from my wife. I decided to use it for the conversion of slides taken on trips when I was a teenager in the 1960's. The cost covered 10 sets of 25 slides each. The preparation took the better part of four days of carefully going through each trip and choosing the best and most important slides for preservation. I organized each trip, mostly 25 slides each; however, the longest trip to Europe took up about half of the allotment. After waiting over two months, the slides were returned with the flash drive. When I loaded it, my disappointment was profound. Although I had put the slides in order for each trip, labeled them, and put rubber bands around each of the 10 sets to keep them in the exact order, the result was a total mess. Yes, I had been told that they could not guarantee keeping them in the exact order but at least each set would be chronologically correct. What I got was a 1962 trip before a 1960 and 1961 trip. And within each, the slides might as well have been shuffled like a deck of cards or scattered and picked up in no rational order. The flash drive is useless to me and I would not ever show it to another person because the disorder would make no sense. For example, the Europe trip itinerary went from Germany to Switzerland to Italy, yet the order of the slides had it starting in Switzerland and pictures of various countries mixed together. Also, the quality of the slides was poor in terms of coloration, accentuating particles of lint... When I spoke with Legacy Box, they would not acknowledge that anything was wrong and, only after a long debate, agreed to provide a refund. But my time was wasted and I'm left with nothing in the way of memories that can be displayed or shown to anyone.

I ordered Legacybox 3 weeks before Christmas. I didn't find out until it arrived a week later it takes 6 weeks to complete the order. The ordering website is complicated and will kick you to a different section without notice. I thought I had ordered 2 discs and a thumb drive. Turns out I ordered 1 disk and an online download. 6? weeks lateri received notice it had been shipped and I would receive it via ups within a week. I live I've grid with no postal service and ups won't deliver during the winter. Apparently Legacybox has arrangements with ups to drop packages ups can't deliver to the post office. The post office couldn't deliver so they were sending it back. If I hadn't known the local ups drive I would never known what was going on. I got home from to post office opened the box. There was 1 disk, no thumb drive. The disk envelope was mangled and the disk had fingerprints all over it. I cleaned the disk and ran it. The copy was excellent. I contacted Legacybox, they refused to send the 2nd disk or thumb drive saying I didn't pay for them. They did refund 50% of the disk cost ($3.00)! In the meantime the gifts I thought I was giving my sisters were ruined. Find another service if you can!

I had 8mm movies, my order was to have them put on thumb drives and CD's I also ordered the CD's to have the titles of the movies printed on the, after shipping I received an email telling me they were received and that the process took 6-8 weeks, I was emailed every step that was taken for the process and to my surprise I received all my movies in less than 10 days, they were perfect I didn't think they were going to be clear and crisp as they were, I sent the CD's to family gathering, they played them and there wasn't a dry eye in the house, they saw people they hadn't seen in years and loved ones that had passed on, these make a very good gift, and the choice of formats you can choose from makes it easy for anyone from the person that's tech savvy to a grandparent who doesn't like technology, the only thing wrong on my order was the DD's came in with no title on them that I ordered, but I was able to fix that with a good sharpie.

Thanks so much for the memories Legacy Box

I had some very old 16mm movies taken with my Father's camera beginning in 1948 through the early 1960's. I had attempted to convert them to VHS tape about 20 years ago, but the quality was not very good. I used an early model VHS tape camera and shot the video from a small screen as I ran the movie film.
I sent the original 16mm film along with my Father-In-Law's old 8mm films to Legacybox and the quality is nicely preserved. I plan to send some 8mm video tapes for processing when I am able to pull those videos from storage.
I have attached a few shots taken from the videos. Me, as a baby, learning to walk (I am now 72 years old), the door to our front room labeled for Christmas 1948, My Grandfather in front of his new house in Mason City, IA in about 1955. A sign from our vacation to the Bandlands in South Dakota in about 1955, and a nice photo of me in Yellowstone Park standing next to a bear. My 8th Grade teacher had a fit when I showed this movie in class stating that my Father was lucky not to have a movie of the bear eating me!
Great Memories!

0 stars. 4 months and they still have my tapes! Keep repeating oh it will be a few more weeks... how many more months?

Just received my 2 Legacy boxes. Until now, everything appeared to be service oriented and organized. Unfortunately, the service we paid for to have 8 mm video tapes converted is a failure. I want someone to call me and fix this or a refund. I wish I read these reviews first! Legacybox, we are disappointed with several issues:
1. Most (75%) of our submitted 32 tapes for conversion to both CD's and a flash drive had a red sticker advising us that " there was a tracking issue that didn't meet their normal quality standards". And you didn't cut down the cost?!?! What am I paying for if 3/4 of tapes are returned back!
2. To check the quality of our tapes ourselves we replayed the 8mm tapes on our 8mm player, as well as the video camera playback and the tapes are clear and play perfectly with no issues. I need to understand more here by discussion vs. send me my box with not much conversion and stickers.
3. One of our tapes had a sticker that there was mold or other similar issue that was unable to be converted. What mold? What machine are you working with that tells you these things. This tape played perfectly for me now...
4. Our tapes were returned as a mess. They did not rewind them, theY put them back in wrong boxes, and de-faced red stickers across our own identification labels which required us to review the tapes to identify them properly. Two hours later... we finished reorganizing. Again, do us a favor and keep it organized for our own memory.
5. There is no chapter search, just fast forward. So. I can't even move quickly from section to section. The marketing for Legacybox is so sentimental about caring and converting special memories however, the manner in the way our memories were returned did not show ANY care, concern, or consideration.
Beware before sending your memories...

Not a customer centric company. I ordered a 40 item box. My elderly siblings and I ( all in our senior + years) discussed getting the old movies out of our closets/attics. I told them to get it to me over thanksgiving and I was going to surprise them with the box. I bought the box a few weeks ago. It is a prepaid order of 40 items. You get an empty box. No one found their films, they both assumed they had them but they were not there. So, I want to return "empty box" and get a refund. Spoke with customer service person ( that's a misnomer) and said it will cost me $200 restocking fee to return the "empty" box. Understand they want me to give them $200 for putting an empty box back on the shelf. I complained but told me "sorry our policy is 20% plus additional fees which brings it to almost 30% of my original order. The order is only a few weeks old! His advice was to scrounge around friends and relatives to come up to the 40 items. I then asked to at least be credited back to the current holiday sales pricing we all have seen bombarding our inbox. No. Per "policy" I cannot do that. I complained as I paid twice the current sale price just a few weeks ago and I have a problem. "Nope sorry". Then typical technique he used to get me off the phone was to say he will send my complaint up to the billing department and maybe they can do something for you. He assured me I would hear from them. Really! So billing department is now customer not service as well, never heard from them! Legacy Box is NOT customer centric. Their "policy" is so pre current business environment service levels. I have to report less than 1 star. Since they probably have an elderly customer base, maybe they are able to take advantage of us. Adam Boeselager and Nick Macco I am very disappointed. By the way did either of you ever buy from Amazon and got something you needed to return?...