Legacybox

Don't go for the digital download option, you'll never find your files to download. I eventually got there, but it sure wasn't easy! How hard would it be to simply have a link on the main page to your digitized content?

And their customer service follow up ignores the question and responds with something completely irrelevant.

With the first 2 CD's we were ecstatic (we sent in 20 DVD's from when our kids were growing up) but after that, it was downhill. One CD had Howard Stern, showing butt and boobs, we never had that on any of our DVD's, another had a TV show we couldn't recognize, another had no sound, and 2 were all fuzzy. We have watched all our DVD's, many times, and we were looking so forward to having them again on CD's, especially the one where our daughter went down a slide and fumbled at the end... too funny... never got it. Thank goodness they return the DVD's, I will do it myself... somehow... or try our local photography shop... there goes another $200!

Followed all the steps to send film in for processing. When product was returned not all film transferred. Tried numerus times via text and message through their site but it has been 6 days with no return response from them. They take your money but don't deliver the product. Very frustrating and disappointed in the company.

I learned about Legacy Box from an online ad. I used them once for 10 old family home films dating back to the 1920s. No one had looked at them in over 50 years. They back as digital copies that I can share with other family members. I liked the service so much I sent 20 more films to be digitized. I have also referred a cousin to the site who has many more family films and VHS tapes. I definitely recommend Legacy Box. - Miller Williams

The process to get from sending your media into LegacyBox to receiving the finished product can take some time but what you get in return will be worth the wait and the expense of transforming those memories into digital as future keepsakes! LegacyBox does not just take your memories and then ignore you until the process has been finished but keeps you updated on each step of the process and what to expect next. Whatever options that you may choose, LegacyBox has shown me that they are worth what you pay for!

Legacy box tries to appear highly professional but is anything but. I got email "confirmation" that my order was received on 12/5 and have since received no further correspondence. Worried that they had lost my order, I called today and they said that it would take another 2-4 weeks to process because of the holidays... To be clear, my order contained 9 VCR tapes and 15 photos. I could literally have taken a class in night school, taught myself how to do these conversions, converted them, opened my own company and converted another 20 tapes in the time that it has taken them. When I questioned them, I had a snotty receptionist tell me that I was miscalculating the timeframe quoted originally and, instead of being helpful, she kept repeating incorrect dates. After she explained that everyone thinks their order is the most special one, I ended the call frustrated and extremely disappointed.

What a disappointment. I got better results with a cheap scanner I bought from Amazon. On the one hand, they did digitize some old video recordings. On the other hand, almost all the scans of my slides and 35 mm negative were out of focus and nothing was color corrected. I took about 10 weeks to receive my stuff back after sending it and the communication about the process was scant -- though I got plenty of marketing texts and e-mails.

LegacyBox is a complete waste of money. I'll either do the rest of my stuff on my own or use a different service.

I sent 10 tapes to legacy in March 2022. They said a 6 to 8 week turn around. I called every few weeks and completely understood they had a staffing issue but then 4 months later they said they would rush my job. Within 3 days my tapes were delivered to me. All in the wrong boxes. Nothing labeled, 2 tapes had no voice. Others I couldn't even tell who the people were. I literally cried. It was horrible. I can only say the customer service person was extremely nice and refunded me. He said they definitely rushed my job because he saw they did it in 3 days when something like that should have taken at least 7. I would rather have my memories and great quality rather then a refund but at least he did that. This is their specialty. I used CVS for one tape and they labeled it beautiful added music and put it in a nice container not like legacy in a piece of paper with no name. Beyond disappointed

I sent a cassette of my music recital and a VHS of my wedding. Got them both back today. Nothing was done with the cassette - note said it was too damaged (despite getting e-mails that said 1 of my pieces was damaged, but not to worry!, they were fixing it free of charge!). The thumb drive has 15 minute of my wedding followed by 10 minutes of black/gray/silver boxes, followed by about another 7 minutes of wedding followed by 25+ minutes of the boses (I kept skipping forward a minute to see if they would stop - not). I spent $71.43 on this. Nothing of my music recital and a movie of parts of my wedding that is darker than the original ever was. Disgusted at the amount of money I wasted on this. Picture is a screen shot when I stopped the movie. Great wedding memories, right?

I researched on line the companies that digitize old film and photo media. Seems all the review complaints were of admin issues and others of expectations. I sent two 6 inch reels of 16 mm film for digitizing. I got a great deal on the (2) pack offer and recieved them back with the memory stick less than 4 weeks from ordering online to receiving the finished product. (the promise was 6-8 weeks) The reels were returned as sent and the digitized movies more than met expectations. I will be sending more in shortly for digitizing... Thank you for a flawless experience.

I purchased a Mother's Day special deal which cost $443.00.
At that time I provided the shipping information. I waited 8 weeks for the box to ship which it never arrived at my home as a gift to my wife. I was working for several months out of town and expected the box would arrive at my home.
After much effort which took several weeks and months I get an answer back that my $443.00 only purchased a coupon and I had to do something to redeem my coupon. I tried following their complicated procedure to redeem what I now found out to be a coupon. When I entered the "coupon code" It responded that my code was invalid.
I've tried many times to contact Legacybox and usually I don't get a response but when I do they give me the same directions on how to redeem my coupon which results in telling me my code is invalid.
DON'T USE THIS COMPANY
It seems I am just out the $443.00.

I have used legacy box on three occasions. The product that I received back is exceptional. However their process is incredibly slow. I placed my last order on April 8 and it took almost 2 weeks to get my box to send my items. Then I received a message on May 5 that they had received my package so now it is approaching one month since I placed my order and my products have not even begun to process. They are typical turnaround time from order placed until items received is typically close to six weeks.

Beware-do not send in your videos to Legacy Box if you are on a deadline. Their website clearly states it will take a few weeks but only after they have your tapes do you find out that it takes 6-8 weeks. I paid extra for overnight shipping and they didn't even bother to do that. I called everyday for 3 weeks and they had my tapes in house but couldn't actually locate them. Very poorly run company. Costco does it better and faster.