My purchase did not include installation instructions and there is no support on the website
Product came within a reasonable amount of time.Product fit as advertised
Dear Basil,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
The website was intuitive and easy to order from. I had a minor issue with my order. I reached out to the customer support team and David promptly and completely solved my issue. Thank you for the great support.
Dear Jason,
Sorry to make you dissatisfied. We will actively improve our product and service. In case of replace or return, items can be returned back or replaced within 30 days of receiving your item. We have contacted you via email to process return and refund. Please don't worry, we will do our best to help you solve it.
Very disappointed with their service on returning something. Loved the first item purchased through them and even recommended though. Except purchase it was partly our fault and their fault and yet trying to get a refund was like pulling teeth. They had the returned item in their hands, but yet waited much longer than should have been. Plus they have a restocking fee that is ridiculous and no free shipping on returns.
Dear Jim,
Thank you for your feedback.
We're glad to hear that you enjoyed your initial purchase and appreciate your recommendation. Regarding the return issue, we apologize for any delays and inconvenience you encountered. We've processed your refund, and you should see the credited amount reflected in your account soon.
We understand your disappointment with the restocking fee and lack of free return shipping. Your feedback is valuable, and we will review our policies to ensure a smoother experience for our customers in the future.
If there's anything else we can assist you with, please don't hesitate to reach out to us at support@ledfactorymart.com. We value your satisfaction and are here to help.
Thank you for your understanding and continued support.
The product seems nice and sturdy but mine arrived with several scratches and gouges. Hard to tell if it was from shipping or the packaging process. I contacted LED and they said to just paint over the scratches. Sorry, but I paid $500 for a rack, not the most expensive, but it's still $500. I expect the product to arrive new or be replaced with a new one if the one received is damaged. It seems like I'm stuck with this one, so the only thing I can do now is leave this review and not purchase from them anymore. Good luck to those on the fence, I hope you receive your product damage free.
Dear Dexter,
We apologize for the inconvenience and disappointment caused by the scratches and gouges on your rack. We strive to provide high-quality products and it is unacceptable for you to receive a damaged item.
We have forwarded your concerns to our customer service team and they will be in touch with you shortly to address this issue. And we will work towards finding a resolution that meets your satisfaction.
Thank you for bringing this to our attention and we appreciate your feedback. We hope to have the opportunity to make this right and restore your trust in our products.
I ordered a product and the description was misleading.Cancel the item before shipping and they sent it out anyway and now they want me to pay restocking fee. Just make sure you fully read the description before you buy it.
Dear Michelle,
We apologize for this unhappy expereience. Sorry we couln't find your order information. In order to assist you further and resolve this issue, please send email to support@ledfactorymart.com to provide your order information. We will do our best to help you solve it.
Rear lights very easy to install- plug n play like advertised. The jeep tire light was a huge pain. The wiring did not fit nicely into the plastic and wouldn't close entirely. Rerouted and worked the wire differently then what was instructed and happy with the results.
Dear Katie,
Thank you for your glowing review! We're so pleased to know that you were happy with our service. Your feedback is essential to us, and it's always rewarding to receive such positive comments. We look forward to serving you again soon and hope to exceed your expectations every time!
Read the instructions. Too technical for the average person to install. I already requested to return. No reply?
Dear Walter,
We are sorry to hear that you had difficulty with installing our product. We strive to provide clear and simple instructions that anyone can follow, but we understand that technology can be challenging at times. We apologize for any inconvenience this may have caused you.
As for your return request, we apologize for any delay in our response. Our customer service team is working diligently to assist all customers in a timely manner and we appreciate your patience. Please rest assured that we will process your return request as soon as possible.
If there is anything else we can do to assist you or if you have any further feedback regarding our product, please do not hesitate to reach out to us. We value your input and are committed to improving our products and customer experience. Thank you for bringing this to our attention.
I received the lights gor my 2013 tacoma grill and attempted to install them to fing out the clips are cheap and just washing m truck would probably knock them out of tge grill. Then with my auto driving lights I can't hook them up the way I'd like to. I tried to do a return and that is an even bigger problem.
So save yourself the the trouble and just don't waste your time and money here.
Dear Robert,
We are sorry to hear about your experience with our lights. We take customer feedback seriously and appreciate you bringing this issue to our attention. We strive to provide high-quality products and it is disappointing to hear that the clips were not up to standard.
In regards to the installation of the auto driving lights, we apologize for any inconvenience caused by the limitations in hooking them up the way you would like. We understand how important it is for our customers to have products that meet their expectations and we will take your feedback into consideration for future improvements.
We have reached out to you to process the return and we are committed to resolving this issue to your satisfaction. We apologize for any inconvenience caused and appreciate your understanding. If there is anything else we can do to assist you, please do not hesitate to contact us. Thank you for your feedback.
They are all blacked out and whatnot and they dance around when you start the car. Wicked sweet design. A++
Dear Garrett,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
The Quality doesn't seem there. They have a sticker on them that's going to come off. I will be returning these
Dear Gary,
We are sorry to hear that you are not satisfied with the quality of our product. Customer satisfaction is our top priority and we always strive to provide the best quality items to our customers. We apologize for any inconvenience caused by the sticker on the product and we appreciate your feedback. We have sent you an email to process the return and we will do our best to address your concerns and ensure that you are completely satisfied with your purchase. Thank you for bringing this to our attention and we hope to have the opportunity to make it right for you in the future.
Company does not stand behind their product. They claim to have a return policy, but do not honor it. I have tried for weeks to get a refund on my order and their return department (aka David M) keeps dragging out the process. They were more expensive than other places and their customer service is nonexistent.
Dear Ben,
We sincerely apologize for the inconvenience and frustration you've experienced regarding your refund request. This is not the level of service we strive to provide, and we understand your disappointment.
We take customer feedback seriously and are committed to resolving this issue promptly. We will investigate the delay in processing your refund and take immediate steps to address it. Rest assured, your concerns have been escalated to our management team for further review.
Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this matter to your satisfaction.
The one year warranty process came in handy when I unfortunately found a fault with one of my head lights. Mr. Matthews was very responsive throughout the entire replacement process and I received my headlight quickly and free of charge!
Dear Sabrina,
Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Our team works hard to provide the best service possible, and it's always great to know that our efforts are appreciated.
We strive to make every interaction with our customers a pleasant one, and it is reviews like yours that motivate us to continue providing excellent service. Your feedback is incredibly valuable to us, and we will be sure to share it with our team.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We are always here to help and want to ensure that you have the best experience possible.
Thank you again for your kind words and for choosing to support our business. We look forward to serving you again in the future!
According to the video, this will not fit a 2024 Jeep Wrangler JL as advertised. I tried the chat but got no response. The video shows the original light being removed from the back. The 2024 4Xe you have to remove the spare tire, remove 7 screws, take off the entire back panel, then remove 2 screws to release the brake light, then reassemble.
Dear Flavio,
We apologize for any confusion regarding the compatibility of our product with your 2024 Jeep Wrangler JL 4Xe. Our team works hard to ensure that the information provided is accurate, but we understand that there may have been a discrepancy in this case.
We appreciate you bringing this issue to our attention, and we will make sure to update our product information accordingly. We strive to provide clear and helpful instructions for all of our products, and we will take your feedback into consideration to improve in this area.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team support@ledfactorymart.com. We are dedicated to providing the best possible experience for all of our customers, and we value your feedback. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.
Do not buy anything before reading all negative reviews.They are true, Don't. Make the same mistake I did.
Worst costumer service. Almost cero to none.
Bought some foglights for my Tacoma
Shipping was slow. Some minor scratches on lens, missing lock washers and wrong size screws.
I believe I got a previous return order from someone else.
Requested a return within 2 hours of receiving the package.
Got a email right away stating my request it's being review? It's been days now. No response.
I found out they want you to pay for shipping and 10 to 50 percent of item price for restocking fee!
I ended up going to hardware store and got proper size screws and washers. Since still no response from them. And don't want to loose more days time and money.
Do u self a favor and wait one more paycheck to save a bit more and get the real thing.
Don't do my mistake and try to save a bit of money. Remember u get what your pay for.
Fog lights feels and look like knockoffs.
And don't get me started with the instructions, they are a joke.
Buy at your own risk.
Have a good one.
Dear Charlie,
We apologize for the negative experience you had with our product and customer service. We take customer feedback very seriously and we are sorry to hear that you did not receive the high level of service we strive to provide.
We are currently reviewing your return request and we have contected via email to resolve the issue. We value your business and want to ensure that you are satisfied with your purchase.
Thank you for bringing this to our attention and we appreciate your feedback. If you have any further concerns, please do not hesitate to reach out to us directly.
Poor over all product and packaging. Webpage says it fit TJ Wrangler 2003 but the light they send has 4 wire and my Jeep wire harness is a 3 wire circuit. Not compatible with Wrangler TJ. Asking for RA# for refund.
Dear Dave,
We are sorry to hear about your experience with our product. We strive to provide accurate information on our website, but it seems there was a compatibility issue in this case. We apologize for any inconvenience this may have caused. Our customer service team has reached out to you to assist with the return process and provide a refund. We value your feedback and will use it to improve our product listings and packaging in the future. If you have any further questions or concerns, please do not hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention.
While the warranty was easy to use, the shipping fee was excessive and probably paid the cost of the replacement lights.
Dear Customer S.
We appreciate your feedback and are glad to hear that you found our warranty process easy to use. We apologize for any inconvenience caused by the shipping fee for your replacement lights. We strive to provide the best possible service to our customers and will certainly take your feedback into consideration as we continue to improve our processes.
If you have any further concerns or require assistance, please do not hesitate to reach out to our customer service team. We value your business and hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention.
Had to purchase the same light package as a year ago in order to get one driving light that burnt out. No option for a single light is a bummer
Dear Kenny,
We apologize for any inconvenience you experienced with our light package options. We understand that having to purchase the same package again just for one driving light can be frustrating.
We appreciate your feedback and will take it into consideration for future product offerings. We strive to provide our customers with the best options and value for their money.
In the future, please don't hesitate to reach out to us directly with any issues or concerns you may have. We are always looking for ways to improve and provide the best possible experience for our customers.
Thank you for your continued support and we hope to have the opportunity to serve you better in the future.
Experience was good but I was to receive free grill inserts for my 2018 Jeep Wrangler JK and I didn't get them. You can't advertise free stuff and not deliver
Dear David,
Thank you for your feedback regarding your recent experience. We’re pleased to hear that your overall experience was good, but we sincerely apologize for the oversight concerning the free grill inserts for your 2018 Jeep Wrangler JK. We understand how disappointing it can be when expectations are not met, especially when promotions are involved.
Please know that this was not our intention, and we take such matters seriously. We are committed to delivering on our promises and ensuring our customers receive what they expect. To clarify the situation, we will be reaching out to you via email shortly to address this misunderstanding.
Your satisfaction is our top priority, and we appreciate your understanding as we work to resolve this issue. If you have any further questions or concerns in the meantime, please don’t hesitate to reach out. Thank you for bringing this to our attention.
Amazing great service quick delivery time great customer service
Dear CITY C.
Thank you so much for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that you had a positive experience with us and that you were happy with our service. Our team works hard to ensure that all of our customers receive top-notch care and it is always rewarding to hear when we have succeeded in providing excellent service.
Your feedback is truly appreciated and it serves as a great motivator for us to continue doing what we love. We are committed to providing the best possible experience for all of our customers and we are delighted to hear that we have met your expectations.
If there is anything else we can do to improve your experience with us, please do not hesitate to reach out. Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future!
Overview
LED Factory Mart has a rating of 3.7 stars from 740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 17th among Auto Parts sites.
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- Cheyenne, WY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Neil,
We are sorry to hear about your experience with our product and the lack of installation instructions. Thank you for bringing this to our attention. We have taken immediate action to ensure that all future purchases include clear and detailed installation instructions. In the meantime, we have sent the PDF instruction manual to you via email to assist you with the installation process.
We apologize for any inconvenience this may have caused and want to make sure that you are fully satisfied with your purchase. If you have any further questions or need additional support, please do not hesitate to reach out to us directly. Our customer support team is available to assist you every step of the way.
Thank you for your feedback and for giving us the opportunity to make things right. We value your business and hope to exceed your expectations in the future.