I am happy with the product but when I opened the box there were no instructions?
Delivery was very timely. Product was packed appropriately and well. I would buy again and again after the easy install and quality of product.
Dear Jon,
Thank you so much for your glowing review! We are thrilled to hear that you were pleased with the timely delivery, packaging, and quality of our product. We always strive to ensure that our customers receive their orders promptly and in perfect condition, so it's wonderful to hear that we succeeded in meeting your expectations.
We are delighted to hear that you found the installation process to be easy and that you are satisfied with the overall quality of the product. Your feedback is incredibly valuable to us, and it motivates us to continue providing top-notch products and service to our customers.
We truly appreciate your support and are grateful for your kind words. Should you ever have any questions or concerns, please do not hesitate to reach out to us. We look forward to serving you again in the future and hope to exceed your expectations once more. Thank you for choosing us!
No instructions this is very disappointing, of course they have 5-6 qr scans for everything else but instructions
JKinney
Dear Jeffrey,
Thank you for your feedback. We apologize for any confusion in not including wiring instructions for the produt in the package. We have since sent the instructions to you via email as requested. We understand the importance of clear instructions for our customers and will work to ensure they are included in all future packages. If you have any further questions or need additional assistance, please do not hesitate to reach out. Thank you for bringing this to our attention.
Only drawback is adjusting the light, having a hard time getting it right. Overall very happy with them.
Dear Kenneth
Thank you for your feedback and for choosing our product! We're glad to hear that you are overall happy with your purchase. We apologize for the difficulties you are experiencing in adjusting the light settings. Our team constantly strives to improve our products, and we will definitely take your feedback into consideration for future design enhancements.
In the meantime, we recommend reaching out to our customer support team for some tips and tricks on adjusting the light settings more effectively. They may be able to provide you with some guidance that can make the process easier for you.
We greatly appreciate your support and hope that you continue to enjoy using our product. If you have any other questions or concerns, please don't hesitate to contact us. Thank you again for your review and for bringing this issue to our attention. We value your feedback and are committed to providing the best possible experience for our customers.
It took awhile to finally receive the parts. Once I did no instructions or QR code to follow just a box full of parts.
Dear Kevin,
Thank you for your feedback. We apologize for any confusion in not including wiring instructions for the produt in the package. We have since sent the instructions to you via email as requested. We understand the importance of clear instructions for our customers and will work to ensure they are included in all future packages. If you have any further questions or need additional assistance, please do not hesitate to reach out. Thank you for bringing this to our attention.
LED Factory Mount seems to be a very good company to work with! I'll be ordering more!
Dear Gary,
Thank you so much for the glowing review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide exceptional service and it is always rewarding to hear that our efforts are appreciated. If there is anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future and continuing to exceed your expectations. Thank you for choosing us and for taking the time to share your feedback. We truly value your business and are grateful for your support.
I received in a timely manner. Grille lights for my 2024 Tacoma TRD Sport. They will be installed on 9/9. Hopefully they will fit with no problem.
Dear Charles,
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
One it took forever to receive my order. It can from China, and was tied up in Dallas.
Two. Only one of my two lights work
The good part you did respond and ask for a video showing you this. I'm not in the mood to take out my regular bulb, put your non working bulb in, then take it out, and put my working regular bulb in on the chance you will make good on the bad bulb. Then wait till spring to get a replacement.
Four, I can say I have previously ordered a headlight, and road lamps from here and did not experience problems.
Dear Lou A.
We apologize for the inconvenience you experienced with your recent order. We understand that it must have been frustrating to receive only one working light and to wait for your order to arrive. We are sorry for any delay that may have occurred in the shipping process.
We appreciate the feedback you provided, and we will use it to improve our products and services. We are glad to hear that you have had positive experiences with our products in the past.
We have reached out to you via email to address the issue with the non-working light. We would be more than happy to replace the faulty light for you. Your satisfaction is important to us, and we want to make things right.
Thank you for bringing this to our attention. If you have any further concerns or questions, please don't hesitate to contact us. We value your business and hope to have the opportunity to serve you better in the future.
Easy to order great service, fast delivery Easy to install Seems like a great company to work with
Dear Troy,
Thank you for your feedback! We're thrilled to hear that you had a great experience with us and that the product met your expectations. Our team works hard to ensure that all orders are shipped quickly and accurately, so we're happy to see that reflected in your review.
We appreciate your business and hope that you continue to shop with us in the future. If you ever have any questions or concerns, please don't hesitate to reach out to our customer service team - we're here to help!
Thanks again for choosing us for your purchase. We value your feedback and are grateful for your support. Have a wonderful day!
I was sent the wrong adapter for my bike. My 2022 Harley Street Glide requires a 4 plug adapter. I was sent a 3 wire plug. Rather disappointing to say the least! So i had to buy the correct one for $ 29.99 plus tax and shipping! Not happy at all!
Dear Michael,
We apologize for this expereince. For the kit you purchased, we write a Note in the description: for some specical models, customer needs to purchase extra adapter wire. We also sent emails to you to explain. If you have any questions or require further assistance, please do not hesitate to contact us.
Great to deal with. Fast shipping. No issues……………………………….
Dear McILwee,
Thank you so much for your glowing review! We are thrilled to hear that you were pleased with the timely delivery, packaging, and quality of our product. We always strive to ensure that our customers receive their orders promptly and in perfect condition, so it's wonderful to hear that we succeeded in meeting your expectations.
We are delighted to hear that you found the installation process to be easy and that you are satisfied with the overall quality of the product. Your feedback is incredibly valuable to us, and it motivates us to continue providing top-notch products and service to our customers.
We truly appreciate your support and are grateful for your kind words. Should you ever have any questions or concerns, please do not hesitate to reach out to us. We look forward to serving you again in the future and hope to exceed your expectations once more. Thank you for choosing us!
Good product, shipped out quick. Easy install and fit the grill perfectly. It would be nice if the harness was a tad longer. I ran it through the firewall and connected to the fuse box. Other than that no complaints. I watched a few YouTube videos (4 Runner lifestyle) to wire it up.
Dear Gabe,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
I ordered lights for my tacoma, ended up receiving some sort of sensor for an unknown car. A bit of back n forth with customer service who was very helpful and they were able to send me the right product.
Dear Shaswat,
We apologize for this experience. We have sent the right lights to you. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
Both written instructions and YouTube video were incomplete and confusing.
Had extra parts (hardware) and gaps in instructions left me questionable.
Dear Peter,
We apologize for any confusion you experienced with the written instructions and YouTube video. We strive to provide clear and comprehensive guidance to our customers, and we regret that this was not the case in your situation.
We thank you for bringing this to our attention and we have taken note of your feedback in order to improve our instructions for future customers. Additionally, we have sent you an email to address any questions or concerns you may have about the extra parts or gaps in the instructions.
Customer satisfaction is our top priority, and we are committed to ensuring you have a positive experience with our products. If you require any further assistance or clarification, please do not hesitate to contact us. Thank you for your understanding and we appreciate your feedback.
Was looking to buy headlights for my buddy's jeep and came across this website selling what seemed to be a good pair for a price that wouldn't break the bank. Everything was easy to access and navigate.
Dear Jackson,
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product/service. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
Very easy to install in an 01 Tundra.Took 5 minutes. Work great.
Dear Ian,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products/services, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
Headlights are not as bright as my last set, but these headlights were super easy to install and look great. Literally plug and play. After my first day I received a compliment on the daylight running light halos. Super bright amber.
Dear Christian,
Thank you for your glowing review! We're so pleased to know that you were happy with our service. Your feedback is essential to us, and it's always rewarding to receive such positive comments. We look forward to serving you again soon and hope to exceed your expectations every time!
Had to reorder a replacement 1157 LED bulb after only being in use less that 3 years with limited usage time.
Less than 100 hours.
Hopefully it is a one off and not inferior product
Dear HARRY,
We are truly sorry to hear about the issue you experienced with your 1157 LED bulb. We understand how frustrating it can be to have to reorder a replacement after such a short period of usage. We strive to provide high-quality products and we apologize if you received anything less than that.
We appreciate you bringing this to our attention and we have sent you an email to further explain the situation and offer a resolution. We want to assure you that we take product quality very seriously and will investigate this matter further to ensure it doesn't happen again.
Your feedback is important to us and we thank you for giving us the opportunity to make things right. If you have any further concerns or questions, please don't hesitate to reach out to us.
Thank you for your understanding and continued support.
The website was easy to order from, the shipping was very fast and the product was very well packaged.
Dear Christopher,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us.
At LED Factory Mart, we strive to provide exceptional service and high-quality products to all of our customers, so it is always rewarding to hear when our efforts are appreciated. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.
We truly value your feedback and will be sure to pass along your compliments to our team. Reviews like yours help to motivate us to continue delivering excellent service to each and every one of our customers.
If there is anything else we can do to further enhance your experience with us, please do not hesitate to reach out. We are always here to assist you in any way we can.
Thank you again for choosing LED Factory Mart. We look forward to serving you again in the future and providing you with the same level of exceptional service that you have come to expect from us.
I ordered the 9-Inch Sharingan RGB Halo LED Headlights. The arrived fairly quickly. No instructions but when I contacted the company they sent them via text and how to download the app
Dear Michelle,
Thank you for the outstanding 5-star review! We are so glad to hear that you had a wonderful experience with our product and service. Our team works diligently to ensure customer satisfaction, and your positive feedback validates our efforts. Your review motivates us to maintain the high standards we strive for. If you have any questions or need further assistance, please feel free to contact us. We appreciate your support and look forward to serving you again soon!
Overview
LED Factory Mart has a rating of 3.7 stars from 740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 17th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Don,
We apologize for any inconvenience you experienced with your order. We are glad to hear that you are happy with the product itself. We understand that it can be frustrating to not receive instructions with your purchase, and we apologize for any oversight on our part.
In order to assist you with the installation process, we have sent you a link to a helpful installation video. This video will walk you through the step-by-step process of setting up your product so that you can enjoy it to its fullest potential.
We appreciate your feedback and will use it to improve our processes moving forward. If you have any further questions or need assistance, please do not hesitate to reach out to our customer service team. Thank you for choosing our product and we hope you are able to fully enjoy it now with the help of the installation video.