This was very timely and efficient transaction. I would use LED again.
Service was great, parts easy to find and order, but the shipping is a little slow.
Dear Paul,
Thank you for taking the time to leave us a review. We're glad to hear that you found our service to be great and that you were able to easily find and order the parts you needed. We understand that shipping times can be a concern for our customers, and we apologize if it was slower than expected in your case.
We are constantly working to improve our shipping processes and make sure orders are delivered in a timely manner. Your feedback is important to us and will be taken into consideration as we continue to strive for excellence in all aspects of our business.
If there is anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us. We appreciate your business and hope to have the opportunity to serve you again in the future. Thank you for choosing us for your parts needs.
The light ls i ordered were a good price, plug and play, work well!
Dear Sherry,
We are delighted to receive your positive feedback! Thank you for taking the time to share your experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
Right out of the box the halo ring didn't shine white as advertised also head lights don't adjust to DOT standards. Tried many times to contact support only to get a run around. They don't seem to want to return our money or replace this defective item with one that works. We will be taking legal action soon!
Purchased this item with the expectation of receiving a less savory item than I could see advertised. Very pleased with the outcome. Shipping was on time and the product installed very easily.
Dear Jesse,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
Item was packaged correctly and carefully. Tracking provided. Very satisfied
Dear Alejandro,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us.
At LED Factory Mart, we strive to provide exceptional service and high-quality products to all of our customers, so it is always rewarding to hear when our efforts are appreciated. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.
We truly value your feedback and will be sure to pass along your compliments to our team. Reviews like yours help to motivate us to continue delivering excellent service to each and every one of our customers.
If there is anything else we can do to further enhance your experience with us, please do not hesitate to reach out. We are always here to assist you in any way we can.
Thank you again for choosing LED Factory Mart. We look forward to serving you again in the future and providing you with the same level of exceptional service that you have come to expect from us.
Great product...easy install...looks great on my 2013 Street Glide...super look...super brite!
Dear Mike,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Bought a product that had a 1year warranty when I let you guys know it was defective. And was told I would have to pay another $40 dollars to do a warranty exchange. But yet it's plastered all over the led site that there is free shipping in
Dear Tyler,
Thank you for bringing this matter to our attention, and we apologize for any confusion or inconvenience you've experienced regarding your warranty exchange.
We want to clarify our warranty policy to ensure transparency and customer satisfaction. Our lights have a two-year warranty.
Regarding shipping fees for replacements: if your order is within 3 months of delivery, we will cover the shipping costs for standard postal delivery. Should you prefer to upgrade to express shipping, or if your order is over 3 months post-delivery, shipping costs will be your responsibility.
Please check the details:
https://www.ledfactorymart.com/pages/warranty-service
We understand your frustration, and we value your loyalty as a customer. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.
Thank you for your understanding and continued support.
Smooth online shopping experience and available items for my HD.
Dear James,
We are delighted to receive your positive feedback! Thank you for taking the time to share your experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
Love the light it fits but wrong pig tail will not plug in how do I return it
Dear Tony,
We are sorry to hear about the issue you are experiencing with the pig tail of the light you purchased. We understand how frustrating it can be when a product does not meet your expectations. Our customer service team has reached out to you via email to provide a solution for the issue you are facing. We strive to ensure that our customers are satisfied with their purchases and we will do everything we can to rectify this situation for you. If you have any further questions or concerns, please do not hesitate to reach out to us. We appreciate your feedback and thank you for bringing this to our attention.
Worst packing and poorest quality box with NO padding to protect fragile poor quality vinyl vent window shades. Received them on April 17th and they were severely damaged due 100% to ooor packing of shades.
Have contacted them company Led Factory Mart x6 or more times with picture evidence of bent up box and broken shade. So far company has not responded to my request for replacement blinds or refund which I would prefer. This is not right and I have bought other items from them by mail.
Dear Robert,
Thank you for bringing this issue to our attention. We apologize for the inconvenience you've experienced with your recent order of vinyl vent window shades.
In order to assist you further and expedite the resolution process, could you please provide us with your order number or any other relevant information that would help us identify your purchase? This will enable us to locate your order in our system and take appropriate action to address the damaged items.
Once we have the necessary information, we will promptly arrange for a replacement or issue a refund, whichever you prefer. Our goal is to ensure your complete satisfaction with your purchase from Led Factory Mart.
Thank you for your patience and cooperation. We look forward to resolving this matter for you as quickly as possible.
I got my items in a reasonable amount of time… about two weeks. Free delivery so I didn't mind the wait. A little expensive compared to other websites but I didn't realize that until I had ordered it. Fit pretty good and all the clips went in like they should have
Easy ordering, quick follow up and great delivery time. Great product with easy instructions and installation
Dear Robert,
Thank you so much for your kind words and 5-star review! We are thrilled to hear that you had a great experience with us. Our team works hard to provide excellent service and it is always rewarding to receive such positive feedback. Your satisfaction is our top priority and we are glad to know that we were able to meet your expectations.
We really appreciate you taking the time to share your experience and we hope that you will continue to choose our services in the future. If there is anything else we can do to make your experience even greater, please do not hesitate to let us know.
Thank you again for your support and for being a valued customer. We look forward to serving you again soon!
The product and quality is good.
The installation instructions were very poor.
No instructions whatsoever on how to install the raptor lights. I had to rely on YouTube videos from other reputable suppliers.
Dear Daniel,
Thank you for your feedback regarding the installation instructions for our raptor lights. We're pleased to hear that you found the product quality to be good.
We apologize for any inconvenience caused by the poor quality of the initial installation instructions. We have taken your feedback seriously and have since sent you detailed installation instructions via email. Additionally, we have made improvements to the instructions to ensure a smoother installation process for future customers.
If you encounter any difficulties or have any questions during the installation process, please don't hesitate to reach out to us for assistance. Our team is here to help, and we want to ensure that you have a positive experience with our products.
Shopping was easy. Shipping quick. Lights were easy to install, they look great and are bright - so bright I think they might be brighter than the main brake light and turn signals. Time will tell if they hold up but so far no regrets.
Dear Daniel,
Thank you for taking the time to leave us positive feedback. We're thrilled to hear that you had a great experience with us. Your satisfaction is very important to us, and we are committed to providing you with the best possible service. We appreciate your business and look forward to serving you again soon. Please don't hesitate to contact us if you need any further assistance.
I ordered it, I paid for it, it came in the mail, I installed it.
Dear Robert
Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide excellent service and it means so much to us to know that our efforts are paying off. We truly value your feedback and we appreciate you taking the time to share your kind words.
We are dedicated to providing top-notch quality and customer satisfaction, and reviews like yours serve as a great encouragement for our team to continue striving for excellence. Your support means the world to us and we are grateful to have customers like you who appreciate the hard work we put into every aspect of our business.
If there is anything else we can do to further enhance your experience or if you have any suggestions for how we can improve, please don't hesitate to let us know. We want to ensure that you are always completely satisfied with your interactions with us.
Thank you once again for your wonderful review and for choosing to support our business. We look forward to serving you again in the future and exceeding your expectations.
Part as described and fast shipping...Installation was easy.
Dear David,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Ordered a set of Raptor lights for my 5th gen 4Runner and they worked for a month before 2 of the 4 lights started to short out. Contacted them early November and now its middle January with no resolution. I did everything they asked me to do. Took pics and videos showing the defective lights and have not seen any movement on their behalf. I will update if this is resolved but as of now I would NOT recommended this place to anyone!
Dear Travis Lavender,
We sincerely apologize for the inconvenience you've experienced with our Raptor lights.
Regrettably, it seems there was a breakdown in communication.
Our lights have a two-year warranty. Please rest assured that your replacement light was dispatched in January and has already been delivered to you.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to rectify this situation. Your trust means everything to us, and we're committed to restoring it.
Warm regards,
Led Factory Mart Customer Support Team
It's plug in play. If you have a halogen bulb originally in there this product is the perfect replacement. Everything is perfect as advertised.
Dear Nick,
Thank you for taking the time to share your positive feedback! We are thrilled to hear that you had a great experience with our product. Our team works hard to provide excellent customer satisfaction, and your feedback motivates us to continue delivering exceptional quality. We look forward to serving you again soon.
The grill I ordered was nice and looks good on new Tacoma but the raptor lights came without the extra wiring harness to tap into fuse box and grounding eyelets for the negative wire. Also, the very first rain I drove in, I noticed two lights with moisture in them. This kit costs way too much to be missing hardware and have faulty equipment.
Overview
LED Factory Mart has a rating of 3.7 stars from 740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 17th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gary,
Thank you so much for the glowing review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide exceptional service and it is always rewarding to hear that our efforts are appreciated. If there is anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future and continuing to exceed your expectations. Thank you for choosing us and for taking the time to share your feedback. We truly value your business and are grateful for your support.