Great product and price! Looks great on Bronco. Shopping included reviewing several options and decision rested on the price and customer reviews.
Great customer service, responsive and helpful. 4runner cover keeps the tree sap and pollen off, fits well and comes off and on easy. A little bigger storage bag would be nice, but it fits. You just have to roll it up tight. 2010-2013 Smoked Side Mirror Sequential Signals look great, plug and play, easy install. Hardest part is getting the mirror caps off.
Dear Adam,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
After verifying the mudflaps would fit on my 2024 Tacoma prior to ordering, they did not. I need to return but no one from the company will answer the phone or offer an RGA to return under warranty and 30 day satisfaction guarantee.
Dear Mark,
We apologize for the inconvenience you have experienced with your recent purchase of our mudflaps for your 2024 Tacoma. We understand the frustration of receiving a product that does not fit as expected and we sincerely apologize for any miscommunication or errors that may have occurred.
We take customer satisfaction very seriously and we are committed to resolving this issue for you promptly. Our team is currently looking into your case and we will ensure that you receive the necessary support to return the product under warranty and our 30-day satisfaction guarantee.
We apologize for any delays in our communication and we appreciate your patience as we work to assist you with the return process.
Once again, we apologize for any inconvenience this has caused and we thank you for bringing this to our attention. We value your business and we are dedicated to ensuring that you are satisfied with your experience with our company.
This is my third set from LED Factory and all orders have been perfect! Easy to communicate with and fast delivery. Everything has been exactly as described on website. Would highly recommend
Dear angela,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service and it is always great to hear when we succeed in making our customers happy.
Your feedback is incredibly valuable to us and we appreciate your support. We hope to continue exceeding your expectations and providing you with the excellent service you deserve. If there is anything else we can do for you, please do not hesitate to reach out.
Thank you again for your review and for choosing us. We look forward to serving you again in the future!
My experience with this company was excellent. The lights were exactly what I expected. I can't wait to place another order with them for my front lights.
Dear Lori,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
They are all blacked out and whatnot and they dance around when you start the car. Wicked sweet design. A++
Dear Garrett,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
The item ordered I assumed was a stateside co. Probably. The address for LED STORE IS, but had I known that once ordered the product was shipped from overseas, no bought China, as a retired/disabled Veteran, I WOULD NOT HAVE ORDERED THROUGH YOU! The product was packaged well, but never again...
Dear Michael,
We apologize for any confusion regarding the origin of your product and understand your concerns as a retired/disabled Veteran. We strive to provide quality products at affordable prices. Rest assured that we take the utmost care in packaging and shipping all of our products to ensure they arrive safely and in a timely manner.
We appreciate your feedback and take it seriously. We have sent an email to you to further explain and address any additional concerns you may have. We value your business and would like the opportunity to make things right for you.
If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out to us. We are here to help and want to ensure your complete satisfaction with your shopping experience. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
Apparently the description given from mfg and the actual bikes are different. Having to return and replace lights but David is on top of his game and is making it right. I'd recommend you shop here.
Dear Debra,
Thank you for taking the time to leave us a review. We apologize for any discrepancies between the description and the actual product. We are constantly working to ensure that our customers receive accurate and detailed information about the products we carry.
We are glad to hear that David was able to assist you with your return and replacement of the lights, and that he is working to make it right for you. Customer satisfaction is our top priority, and we appreciate the opportunity to rectify any issues that may arise.
Thank you for recommending our store, we appreciate your support and hope to continue providing you with excellent service in the future. If you have any further concerns or feedback, please do not hesitate to reach out to us.
Thank you again for choosing to shop with us, and we look forward to serving you again soon.
Product is as advertised should be easy to install, they originally shipped only the lights without the grill, but after notifying them they next day shipped the grille and rectified the issue!
Dear Michael,
Thank you for your feedback! We are glad to hear that you are satisfied with the product and that we were able to rectify the issue promptly. We apologize for any inconvenience caused by shipping the lights and grille separately, but we are grateful for your understanding.
At our company, we strive to provide our customers with the best possible service and products. Your feedback helps us improve and ensure that our future customers have a seamless shopping experience.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you for choosing our product, and we hope that you enjoy your new grill. We look forward to serving you again in the future.
Upon opening the box, the fasteners bag had 4 screws and four washers. The instructions said also "4 gaskets" which were not there. I had to buy lock washers as the screws were too long without the missing " gaskets". The instructions were poorly printed and had typos. Blurry pictures and not very specific. Mounting the lights was not really difficult, but are slightly crooked. Fit is a 5 on a 1-10 scale.
Dear Stephen,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your recent purchase of our lights. We pride ourselves on providing high-quality products and excellent customer service, and it is disappointing to hear that we fell short of your expectations in this instance.
We have taken note of your concerns regarding the missing gaskets and the issues with the screws and washers. We are actively working to address these issues and improve our product packaging and instructions to ensure a better customer experience in the future.
We have also reached out to you via email to assist you further and provide any necessary replacements or assistance. Your satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction.
Thank you for bringing these issues to our attention. We appreciate your feedback and will use it to improve our products and services moving forward.
I ordered a set of stop turn front and rear lights for my 2018 harley davidson street glide special and received single contact rear lights instead of dual contact. Haven't had the chance to exchange them for the right ones.
Dear James,
We are sorry to hear about the mix-up with your recent order of the stop turn front and rear lights for your bike. We apologize for any inconvenience this may have caused.
After reviewing your order, it appears that you may have accidentally selected the single contact rear lights instead of the dual contact lights that are for your model
Please rest assured that we are more than happy to facilitate an exchange for the correct dual contact lights. Our customer service team has reached out to you to provide assistance with the return and exchange process. We want to make sure you have the right lights for your motorcycle so you can enjoy them to their fullest potential.
Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us. We are here to help.
I purchased a full set of tube doors for my jeep gladiator in July and the reason I went with this company is because of the supposed delivery date. I got the mirrors a week later which is when the entire order was supposed to be delivered but it took around a month to get the rest of the order and to lose a month of summer weather, it kind of negates the reason for buying them. You can't drive around with your jeep stripped with only the tube doors in 45° morning weather. So that being said. I love the doors. I just wish they would have been delivered when they said they would be or I would have gone with one of the many other places that sell them.
Dear JOSEPH,
We apologize for the delay in the delivery of your tube doors for your Jeep Gladiator. We understand how frustrating it can be to have to wait longer than expected, especially when you were hoping to enjoy them during the summer weather. We strive to provide accurate and timely delivery estimates to our customers, and we regret that we did not meet that expectation in your case.
We are glad to hear that you are happy with the quality of the tube doors, and we truly appreciate your feedback. Your experience will help us improve our processes and prevent similar delays in the future.
If there is anything else we can do to make it right or assist you further, please do not hesitate to contact us. We value your business and want to ensure that you are completely satisfied with your purchase.
Thank you for choosing us and for taking the time to share your feedback. We look forward to serving you again in the future.
I find the trim ring is not exactly a fit and the back housing needs to be modified some for it to fit correctly
Dear Cary,
Thank you for your feedback and for taking the time to share your experience with our product. We apologize for any inconvenience caused by the trim ring not fitting correctly and the need for modification to the back housing.
We appreciate you bringing this to our attention as it helps us to continually improve the quality and fit of our products. Our team will look into this issue further to ensure that our products are meeting our customers' expectations in terms of fit and functionality.
We strive to provide high quality products and exceptional customer service, and we are committed to resolving any issues that our customers may encounter. If you have any further concerns or require assistance with modifications, please do not hesitate to contact our customer support team.
Thank you again for your feedback and for choosing our product. We value your business and hope to have the opportunity to better serve you in the future.
It said 5 to 7 days to receive my order. I got the mirrors in that time frame but the half doors came from china and took 20 days. I would not have ordered had I known it would be so long OR maybe I would not be complaining had I been told to begin with.
Dear Jeffrey,
We apologize for any inconvenience you experienced with the delayed arrival of the half doors. We strive to provide accurate shipping estimates to all our customers, and we regret that this information was not communicated to you clearly at the time of purchase. We understand that waiting longer than expected for a product can be frustrating, and we appreciate your feedback as it helps us improve our services. Moving forward, we will make sure to provide more detailed information about shipping times for all orders. Thank you for bringing this issue to our attention, and we hope to have the opportunity to serve you better in the future.
I have the Raptor lights for my sr5 4runner installed. Look good. I have the fuse adaptor connected with the oem injector fuse so as to have the lights on at all times. Is there a better recommendation on which fuse to run it on. Sr5 4 runner. Thanks!
Dear Parker,
Thank you for your 5-star review and for choosing our Raptor lights for your SR5 4Runner! We're glad to hear that you're happy with how they look on your vehicle.
For any install questions, please feel free to contact out customer service support@ledfactortmart.com. We will do our best to help you solve it.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Didn't get the 50 " light bar with order had to wait for it in another order the quality of rhe pod lights and light bar are not made very well. Did have the right mounting hardware for the light bar and no instructions. Will not use this company agian!
Dear Mark,
We apologize for the inconvenience you experienced with your recent order. We are sorry to hear that you did not receive the 50 light bar with your initial order and had to wait for it to arrive separately. We understand how frustrating this must have been for you.
In regards to the quality of the pod lights and light bar, we take your feedback seriously and will address this with our manufacturing team to ensure that future products meet our quality standards. We apologize for any lack of mounting hardware and instructions included in your order.
We value your business and would like the opportunity to make things right. Our customer service team has reached out to you via email to address this issue and find a resolution.
We strive to provide excellent products and service to our customers, and we apologize for falling short in this instance. We appreciate your feedback and will take steps to improve moving forward. Thank you for bringing this to our attention.
Not the easiest to set up definitely recommend having someone around that has some wiring knowledge but definitely worth it
Dear Andrew,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Great headlight My only issue was the emails kept saying it was shipped but it took over a week and three texts to get a tracking number
Dear Bruce,
Thank you for your review and feedback! We're glad to hear that you are enjoying your headlight. We apologize for any inconvenience caused by the delay in providing you with a tracking number. We strive to provide speedy and efficient service to all of our customers, and we're sorry that we fell short in this instance. Rest assured, we take your feedback seriously and will work to improve our communication processes to ensure a smoother experience for all of our customers in the future. Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. We hope you continue to enjoy your new headlight and thank you for choosing our products.
Buy American only, make America great. I didn't realize this company was in Hong Kong, was going to return the product, but have to pay shipping & restocking fee, just not worth the hassle.
Dear Joan,
We apologize for any confusion regarding the origin of our products. We do have a US warehouse for quicker shipping and returns within the United States. We take pride in the quality of our American-made products and strive to make our customers happy. If you are not satisfied with your purchase, please contact us and we will be happy to assist you with a return from our US warehouse. Your feedback is important to us and we appreciate the opportunity to address any concerns. Thank you for supporting our business.
The lighted portions of the order does not fit the 2023 Outer Banks version without modification of the plastic areas behind the grill openings. There are plastic baffles behind the grill that must be cut and drilled to get the pieces to snap in and allow access for wiring.
Dear Neil,
We appreciate your feedback and are sorry to hear about the issues you encountered with fitting the lighted portions of your order on your 2023 Outer Banks version. We apologize for any inconvenience this may have caused you.
Our products are designed to be compatible with a wide range of vehicles, but we understand that modifications may sometimes be necessary for certain models. We will make sure to review your feedback with our design team to see if there are any adjustments that can be made to improve compatibility for future customers.
If you need any assistance with the modifications or have any further questions, please do not hesitate to reach out to our customer service team. We are here to help and ensure that you are satisfied with your purchase.
Thank you for taking the time to share your experience with us. We value your input and will use it to continue improving our products and services. We hope that you are able to enjoy your lighted portions once they are properly installed on your vehicle.
Overview
LED Factory Mart has a rating of 3.7 stars from 740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 17th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Paul,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!