After almost a month still not received.
Bought as a gift and birthday long gone.
Sent email requesting status.Ill I got was soon. Sorry for delay.
Not if you need it when they say you'll get it.
Nice lights and fit decent but i should have known they weren't made in the usa,also found them on ebay for almost a hundred dollars less after i had already received these!
Dear David,
Thank you for your feedback. We are glad to hear that you are happy with the lights and the fit. We apologize for any confusion regarding the origin of our lights. Rest assured, our lights are manufactured with high-quality materials and are designed to provide excellent performance.
We also appreciate you bringing up the pricing issue. We constantly strive to offer competitive pricing to our customers. Our lights have a 2-year warranty to ensure your satisfaction and peace of mind with your purchase.
If you have any further questions or concerns, please do not hesitate to reach out to us. We value your business and hope to continue serving you in the future.
Prompt communication, delivery. Great quality product. I will shop again.
Dear Kevin,
Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you had a positive experience with us and that our service met your expectations. We pride ourselves on providing top-notch customer service and quality products, so it's always rewarding to hear when our efforts are appreciated.
Your feedback is incredibly valuable to us and we are grateful for your support. It's customers like you that keep us motivated to continue delivering exceptional service and products. We are committed to ensuring that every experience with us is a positive one, and we are delighted to hear that we have met that goal with you.
If there is anything else we can do to further enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know. We are always looking for ways to better serve our customers and your input is greatly appreciated.
Thank you again for your kind words and for choosing us. We look forward to serving you again in the future!
Installed the LED Headlights and turn signals. They work perfectly.
Dear Carlton,
Thank you so much for your kind words and 5-star review! We are thrilled to hear that you had a great experience with us. Our team works hard to provide excellent service and it is always rewarding to receive such positive feedback. Your satisfaction is our top priority and we are glad to know that we were able to meet your expectations.
We really appreciate you taking the time to share your experience and we hope that you will continue to choose our services in the future. If there is anything else we can do to make your experience even greater, please do not hesitate to let us know.
Thank you again for your support and for being a valued customer. We look forward to serving you again soon!
The pictures of installing the kit could be a little more clear.
Dear Richard,
Thank you for your feedback and for taking the time to leave us a review. We are pleased to hear that you had a positive experience overall with our kit. We appreciate your suggestion regarding the clarity of the installation pictures and will certainly take this into consideration for future improvements.
Customer satisfaction is our top priority, and we want to ensure that our products are easy to install and use. We apologize for any confusion that may have arisen due to unclear images and will work on making them more detailed and user-friendly in the future.
If you have any specific questions or need further assistance with installing the kit, please don't hesitate to reach out to our customer service team. We are always here to help and make sure that you have a successful experience with our products.
Thank you again for your feedback and for choosing our kit. We appreciate your support and look forward to serving you again in the future.
Great experience and fast shipping.
Easy installation but directions are no good.
Dear Steven,
Thank you so much for your positive review! We are thrilled to hear that you had a great experience with us and that our shipping was fast. We strive to provide excellent service to all of our customers, so it's always wonderful to hear when we succeed in doing so.
We apologize if you found our installation directions to be lacking. Your feedback is very valuable to us, and we will definitely take it into consideration as we work to improve our processes. If you have any specific suggestions for how we can make the instructions clearer, please don't hesitate to reach out to us.
We are so glad that you found the installation process to be easy. If you have any other feedback or if there is anything else we can assist you with, please feel free to contact us. Thank you again for your support and for choosing us for your purchase. We truly appreciate your business.
Seem to be well built. One complaint I have is, no instructions what so ever in the package. Nothing telling you what wires go to which function. You have to figure this out on your own.
Dear Thomas,
Thank you so much for your support. We apologize for any confusion in not including wiring instructions for the lights in the package. We understand the importance of clear instructions for our customers and will work to ensure they are included in all future packages. If you have any further questions or need additional assistance, please do not hesitate to reach out. Thank you for bringing this to our attention.
Purchased these to replace OE headlights, and what a difference. Very happy with that. I inadvertently ordered fog lights that I do not need for this particular vehicle and I can't return them because it was part of a set, and the restocking fee is too high.
Dear Carolyn,
Thank you for your purchase and for taking the time to leave us a review. We are thrilled to hear that you are happy with the headlights you received and that they have made a difference for you. We take pride in offering high-quality products to our customers, and we are glad to hear that our headlights met your expectations.
We are sorry to hear about the confusion with the fog lights that were included in the set. We apologize for any inconvenience this may have caused. Our goal is always to provide the best customer service possible, so we will take your feedback into consideration to improve our return policy in the future.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We appreciate your business and hope that you continue to enjoy your new headlights. Thank you again for choosing us for your automotive needs.
The quality of the product is as expected but the shipping took a little longer than expected. I was told 1 to 7 days to ship and I wasn't expecting it to be here in 1 to 2 days of course because I didn't pay for faster shipping, but it took 10 days to get to me, which was annoying.
Dear Brenden,
Thank you for taking the time to leave a review. We are glad to hear that you are satisfied with the quality of the product you received. We strive to provide high-quality products to all our customers.
We apologize for the delay in shipping your order. We understand how frustrating it can be when there are delays beyond our control. We appreciate your understanding and patience during this time.
We are constantly working to improve our shipping processes and ensure that orders are delivered in a timely manner. Your feedback is valuable to us, and we will use it to make necessary improvements.
If you have any further concerns or questions, please do not hesitate to reach out to our customer service team. We are here to assist you in any way we can.
Thank you for choosing our products, and we hope to have the opportunity to serve you better in the future.
Love the lighting my truck looks great!
Good quality and easy installation!
Dear Art Q.
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Overall happy with the light, just installed tonight, waiting for it to get dark so I can evaluate the brightness.
Dear K C.
Thank you so much for your review! We're thrilled to hear that you are overall happy with the light you purchased from us. We understand that you're eagerly waiting to evaluate the brightness of the light once it gets dark, and we believe you'll be impressed with its performance.
Our team works hard to provide high-quality products that meet the needs and expectations of our customers, and we're delighted to hear that our light has met your satisfaction so far. If you have any feedback or further comments after evaluating the brightness tonight, please feel free to reach out to us.
We appreciate your support and are grateful for your business. Thank you for choosing our product, and we hope it continues to meet your needs for a long time to come. If you have any questions or concerns in the future, please don't hesitate to contact us. Thank you again for your review!
No installation instructions had to look up on line for details!
Dear Michael,
Thank you for taking the time to leave a review. We apologize for any inconvenience caused by the lack of installation instructions included with your purchase. We strive to provide thorough and clear instructions for all of our products, and it is disappointing to hear that this was not the case for you.
We appreciate your feedback and will use it to improve our processes moving forward. In the future, we will make sure that installation instructions are readily available for all customers to access online.
If you have any further questions or concerns about the installation process, please do not hesitate to reach out to our customer service team for assistance. We are always here to help and want to ensure that you have a positive experience with our products.
Thank you again for your feedback and for choosing our product. We appreciate your business and hope to have the opportunity to serve you again in the future.
Great customer service 👏. Made the Toyota tacoma look so much better and provides alot of extra light with the backup camera on!
Dear Michael,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Our new lights fit great! We were worried about all the chatter about how they don't fit and then the fairing won't go back on, well none of that is true. LED factory Mart is the way to go!
Dear Nathan,
We are delighted to receive your positive feedback! Thank you for taking the time to share your 5-star experience with us. It's wonderful to hear that you are satisfied with our product. Your kind words are truly appreciated and serve as a great motivation for our team. Should you have any questions or require further assistance, please do not hesitate to contact us. We value your support and look forward to the opportunity to serve you again in the future.
I've started a return authorization and asked for a replacement. The packaging was so bent, the metal hood scoop insert could not even be removed. I will hopefully get a satisfactory replacement and successful return.
Dear Michael,
Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced with your order. We understand how frustrating it can be to receive a damaged product, especially when it affects your ability to use it. Your experience is important to us, and we are committed to making this right.
Our customer service team is here to assist you throughout this process.
We take issues like this seriously, as they help us improve our packaging and shipping processes. Your feedback is invaluable in helping us enhance our services and prevent similar situations in the future.
Thank you for your understanding and patience as we work to resolve this matter. We look forward to providing you with a satisfactory replacement and restoring your confidence in our products. If you have any further questions or concerns, please don’t hesitate to reach out.
The product is great. My husband installed and we love it. My only complaint was the tracking I received was incorrect. It came a week later. Not bad, I just wanted it before going to a Jeepfest.
Dear desiree,
We are thrilled to hear that you and your husband are loving the product! We apologize for any confusion with the tracking information and for the slight delay in delivery. We always strive to provide accurate and timely updates on shipping information, and we are sorry that we fell short in this instance. We understand how important it is to receive your order promptly, especially before a special event like Jeepfest. We appreciate your understanding and patience.
If there is anything else we can do to make your experience with us even better, please do not hesitate to reach out. Your satisfaction is our top priority, and we value your feedback. Thank you for choosing our product, and we hope you have an amazing time at Jeepfest with your new purchase!
I had to call customer service to find out where my order was at and after 10 days, it finally shipped. Had I not called, who knows if I would ever got my LED headlight
Dear James,
We are sorry to hear about the delay in shipping your LED headlight and the inconvenience it caused you. We strive to provide the best possible service to our customers, and we apologize for falling short in this instance. Thank you for bringing this to our attention, we will address the issue with our shipping team to ensure a smoother and more efficient process in the future. We appreciate your feedback and thank you for your patience. If there is anything else we can assist you with, please do not hesitate to reach out to us.
I ordered some lights for my lowers on my street glide and they look and work awesome and easy to install
Dear Demetrius,
Thank you so much for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that you had a positive experience with us and that you were happy with our service. Our team works hard to ensure that all of our customers receive top-notch care and it is always rewarding to hear when we have succeeded in providing excellent service.
Your feedback is truly appreciated and it serves as a great motivator for us to continue doing what we love. We are committed to providing the best possible experience for all of our customers and we are delighted to hear that we have met your expectations.
If there is anything else we can do to improve your experience with us, please do not hesitate to reach out. Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future!
Received wrong bracket! Slow to no response! Sent pictures of wrong bracket as instructed. Now been waiting for a response or correct part and no response!
Dear Doug,
We apologize for the inconvenience you have experienced with receiving the wrong bracket and the slow response time. We take customer satisfaction very seriously and are committed to resolving this issue promptly. Our team has been notified and is actively working to address the situation. Thank you for providing us with pictures of the incorrect bracket as instructed. We appreciate your patience and understanding as we work to rectify this mistake and ensure you receive the correct part as soon as possible. If you have any further concerns or questions, please do not hesitate to contact us. We value your business and are dedicated to providing you with a positive experience.
Received the order but I didn't get them on because we're out of town in untill We got back from vacation. One life is defective for my heritage Softail. The back lights for the triglide ultra do not fit! I would like someone to contact me with resolve this issue. I sent pictures emailed and called. However I have not got no response.
Dear Glen,
Thank you for bringing this issue to our attention and we sincerely apologize for any inconvenience this may have caused. We are truly sorry to hear that you experienced difficulties with the lights for your heritage Softail and triglide ultra. Our team takes great pride in delivering high-quality products and it is disappointing to learn that there was a defective item in your order.
We have received your email. We understand the frustration this may have caused and assure you that we are working diligently to resolve this matter as swiftly as possible. Our customer service team will be in touch with you shortly to discuss potential solutions and ensure your complete satisfaction.
Once again, we apologize for any inconvenience and appreciate your patience and understanding as we work to rectify this issue. Your satisfaction is our top priority and we are committed to ensuring that you receive the quality products you deserve. Thank you for choosing our company and giving us the opportunity to make this right.
Overview
LED Factory Mart has a rating of 3.7 stars from 740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 17th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jeffrey,
We are truly sorry for the delay in receiving your order and understand the frustration this has caused, especially since it was purchased as a gift for a special occasion. We have checked on the status of your order and it seems to have been delayed in transit. We are taking immediate steps to rectify this situation and will ensure that you receive your item as soon as possible. Thank you for your patience and understanding.