The company demonstrates a mixed reputation, with some customers praising the quality of lawn care services and effective communication from specific crew members. Positive feedback highlights the professionalism and thoroughness of certain contractors, contributing to customer satisfaction and aesthetic improvements. However, significant concerns arise regarding service reliability, with frequent cancellations, poor communication, and inadequate customer support being common themes. Many customers express frustration over billing practices and the lack of accountability for damages caused by contractors. Overall, while there are commendable service instances, systemic issues hinder a consistently positive customer experience.
This summary is generated by AI, based on text from customer reviews
I hired this company last summer for lawn mowing services and it was a complete joke. Every time they texted me saying they were coming out to do my lawn they kept cancelling. They cancelled 5 or 6 times and always gave the excuse that they were unable to come because of inclement weather. Mind you there was nothing wrong with the weather. Those days were perfectly good days they could've come. Then when they finally do show up they do a half $#*! job, leave parts of the grass unmowed, and they have the nerve to mark the job as complete when 95 percent of the job isn't done at all! Really? So this summer as foolish as it is I was still kind hearted enough to give them a second chance and once again, same crap. They constantly cancel and reschedule but never show up. Last summer they sent a woman to cut the grass and she sat in her car the whole time and finally got out and did 10 minutes of work, (if that) and it started raining so she tells me she can't finish the job and she'd be back tomorrow. Surprise! She never showed up. It's like she purposely sat in the car all that time waiting for it to rain so she'd have an excuse not to cut the grass. I'd give this company zero stars if zero was an option.
Lawn Love mowed right height, Edged lawn & trimmed, very satisfied. Above average size lawn. Now it was just dry enough between record Rain Showers to cut properly. Took 45 minutes for 1st mow of Sring 2023.
Thank you Leray for getting our yard cut. We really appreciate your outstanding customer service and we look forward to our next service!
Hard worker willing to help u in anyway. Thank u so much for all you did today nd in the future. Awesome young man. Absolutely amazing
Kevin showed with his wife (co-worker), they got right to work and did a great job. They took care with the lawn and part of their service is to mow, trim around the house and along the driveway and they use the blower to remove the clippings from your sidewalk and paved areas.
I had an embarrassingly overgrown lawn, which some lawn care services don't want to touch. Lawnlove didn't turn me away and sent Uriel to do the job. I'm so pleased with Uriel's work and I'm not embarrassed about my lawn anymore. If you're in the Sacramento area, I recommend LawnLove and Uriel!
Good service from lawn love team. Brandon and his team did a good job. Lawn Love listen to customer requirements & provide service accordingly.
I used them last year and canceled due to poor customer service and work quality. I moved to another county and tried them again this year because of a discount and got the same bad experience. Subcontractors here don't respond, respect your time or provide the quality of work for what you pay. I will NEVER use them again.
This was my first experience with a lawn service and I am so happy that I chose this one! My yard looks beautiful and my furbabies are happy too!
Lamar did an excellent job with my front and backyard. I will definitely recommend his services to neighbors and friends. Thanks!
Robert did an excellent job. Great attention to details while cutting/edging. This is why Lawn Love is #1!
Went above and beyond what was expected in taking care of my yard. My yard was atrocious and I could never seem to get around to getting it taken care of. Lawnlove made it super easy and convenient. This was not a easy job as my yard was way overgrown and not easy to clean up. Andrew showed up and despite how atrocious the yard was he got the job done doing way more then what was expected and my yard has never looked better. I will definitely continue with there business and I already have several friends and family that have noticed and are wanting to start business with them too. Thank you for doing an awesome job!
Professional, great attention to detail, they did such an amazing job, the work ethic and attentiveness to the job I saw them giving from my camera really makes me feel they cared tremendously about my lawn and the quality is proof! Thanks again!
Lawn Love helped us get our lawn taken care of & it looks great. Highly recommend!
Nice to not have to worry about the yard!
I ordered a lawn service and I'm very impressed with the first cut! I didn't have any special guidelines and Travis went above and beyond, weed eating and edging were obviously done, and my lawn was mowed nice and even with no grass clippings in sight!
I usually like to mow my own lawn but have been struggling to find the time with all my other obligations, and this service is prompt, affordable, and very professional. I'm sitting outside and enjoying my space without feeling guilty for not mowing it this week all thanks to Travis and Lawn Love!
Today I got my first mow with LawnLove. My crew was very professional and did a spectacular job mowing and cleaning up leaves from last fall. I am definitely going to continue using them for all my yard needs.
Had lawn love remove several trees from my yard. They did excellent, fast job. I would recommend them
For any type of yard work.
He was wrapping up right as I got home from work. The yard looks fantastic, he cleaned ed up all the trimmings on the side walks and porch as well.
Mario was wonderful and so very thorough!
I was in a pinch unable to mow my lawn from an injury and another company failed to mow in time. Mario showed up very quickly and made my yard (that had gotten out of control) look beautiful again! I definitely recommend these guys!
Answer: I was looking for Lawn Services since I no longer keep up with the yard maintenance. I could cut the grass with my riding mower but I am unable to weeded and edge the yard due to health issues. I was looking for lawn services that wasn't expensive and the searches online didn't really help. I found LawnLove online, which is kind-of an uber type of company. They had straight forward prices on yard cutting and the prices seem reasonable. I been very happy with the company that LawnLove has set me up with. He messages me when he is behind or having issues. (Understandable since lawn equipment can break down). He lets me know when he is going to be out to the house.
Answer: Legit Company and they do great work. Excellent pricing on my lawn job.
Answer: I needed to message my crew and move my job off a week and there was no problem. I was contacted to make sure that the day they could come after to days of rain was still ok to still do the job. I have not had any problems and always get a response from them quickly.
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