KPOPTOWNReviews 105

I ordered a couple times from here. Most arrived safely but with slight dented corners. My HYYH pt. 1 was dented pretty badly and I asked them for a replacement but they gave me a refund instead (after a debate about whether to give a full refund or not. They wanted to give me a partial refund at first... smh) but other times were acceptable. Customer service is pretty good as well. Shipment is done on time, so no complaints on that part.

I ordered two pink HYYH1 and HYYH2 both version and an ARMY bomb. The payment was accepted on 2/11/16 and it was shipped out from Daegu on 2/15/16. It got to the states on 2/19/16. Was at ISC NEW YORK (a sorting facility) from 2/19/16 til 3/1/16. After reading a bunch of reviews on ISC NEW YORK, I became very worried. I thought my package was gonna be held there for weeks or months. But it finally updated on the 1st of March. It left ISC on the 1st and was delivered to me on the 3rd (which is today). My package was nicely wrapped. Inside, there were foam thingies (idk what it's called) on top of my albums. My ARMY bomb was on the top. My albums came out nicely, no damaged. When i tell you that they securely wrapped this package, they really secured it. LOL. I think it was triple wrapped with tapes to be honest. Everything came in a perfect condition. I got Jungkook PCs for both of my pink HYYH and I got Junkook for my blue HYYH2 and Yoongi for peach HYYH2.

I usually love kpoptown, but this time, they sent me the wrong item and asked me to return it in order to get the "right" item I originally ordered. Truth be told, I put my foot down and then they told me that they'd give me a partial refund, which was around 10% of the total I paid. Do not order from them. Their customer service is very poor, minimal English skills and plain rude. Good luck getting more customers, businesses like this rarely do well in the long run :)

Previously I ordered ikon's debut full album and a week or 2 later(?) kpoptown emailed me saying I had to pay extra for postage. I wasn't happy with the customer service they were providing me. When I ordered ikon, we both agreed to pay $x for postage, it doesn't make sense for me to pay extra postage. So I cancelled my order.

Later I looked on other sites and thought only kpoptown had Big Bang's 2nd album 'Remember' the original version (not new cover version), so I bought it from them. It arrived 2 weeks and 5 days from when I ordered it (I live in Australia). When my package arrived I was so excited, but when I opened it, the album cover was the new one. I am seriously not happy about the service and the misleading images. If I knew kpoptown would give me the new cover I would rather order from catchopcd/kpoptown as they have WAY BETTER service and are cheaper. Plus, if I were to refund the Big Bang album, I would have to pay for shipping, as they have $#*! service. It's such a waste of time and money. Never again am I ordering from kpoptown.

I DO NOT RECOMMEND ORDERING FROM THIS SITE. I recommend kpoptown/catchopcd, which took 2 weeks to come to Australia.

Hope this helps fans' dilemma on where to order k-cds :)

I ordered 2 BTS albums Dark&Wild and 2 COOL 4 SKOOL. My Dark&Wild came without the 2 photocards and looked like it had been opened and re-wrapped.My 2 COOL 4 SKOOL came absolutely damaged with pages falling out. Both albums came to around 67 AUD including postage. Which is ridiculous pricing. However when I e-mailed them about my faulty albums they told me that it wadnt their problem and i would not be recieving a refund or new albums.In fact when I proved to them that Dark&Wild comes with 2 photocards, they told me that it does not which is completely wrong.As for my damaged 2 COOL 4 SKOOL they told me that it wasnt their fault and as an apology I would be reciving as $1 AUD voucher. They are absolutely ridiculous and have no customer service what so ever. They take forever to post and everything Ive ordered from them comes damaged.DO NOT ORDER NO MATTER HOW DESPERATE! UNLESS YOU WOULD LIKE TO BE RIPPED OFF A LARGE AMOUNT OF MONEY!

I ordered TWO 2days 1 night calendar before Christmas on the 15th. They gave me a tracking number. It only stopped at departed from Inchon airport and the flight number and that was dated 28 December. Today is the 6th and I still have not received my item. I checked online with my local post office and it seems that the tracking number is invalid. After reading all the reviews I have a feeling that my items are not going to arrive,

After reading so many bad reviews, I was skeptical whether or not I should order from kpoptown. I decided to risk it and ordered SHINee's Married To The Music album with a poster. My products came on time (not early and not late), the CD was in bubble wrap and packaged, and the poster wasn't folded or torn at all since it came in a tube. I'm not sure if I'm lucky to have had such a good experience, but I didn't find anything wrong with ordering from kpoptown.

Its my first time to order from kpoptown. I ordered a laptop bag which cost me over $100 bucks. I received a notification that they already got my money but after an hour or so, they told me that they run out of stocks for that bag. They offered me a bag with same design but smaller coz its for kids. Hell no! I told them I want a refund and gave them my paypal account. Been messaging them for days and still hasn't received any reply. I was looking over the internet if they have a contact no. I really wanted to sue them. They gave me a lot of troubles. Never ever buy from this site. Its worst. Ever worst than I can ever imagine. If there's a zero rating, i would have give it tho them.

I made a purchase and a item was missing. Sent them details that they kept on asking constantly but never had a reply back. I even sent them suggestions of either credit me or send my money back for that item with again... still... no reply. So to be general. They stole money off me and is giving me the blind eye. Bad enough that they didn't read my note/request of changing the price label on the package so I wont get caught by customs.

Kpoptown.com is a wonderful site and I don't see why it has negative reviews. All my products have come on time and in perfect condition except for my G-Dragon poster. It had some sort of yellow stain of the back and a small tear. However, it was the only product that had faults. I camouflaged the tear and the stain doesn't matter because it's on the back. They really package everything really well before they ship it so that it doesn't get damaged. My EXO Overdose album was wrapped in bubble wrap then wrapped in thick orange paper that's already lined with bubble wrap. If that isn't secure I don't know what is. I had difficulty tearing the paper because it's of such good quality. The best part is, when you buy certain items, you earn these vouchers that are worth 20 cents. Some items even give you 2 vouchers. They can be used in your next order. After you buy a couple things, they really add up! Kpoptown.com's products are not the cheapest and neither is their shipping. It's a few dollars more than Kpopmart.com which I'll also review. But, Kpoptown.com has much more collectable products and fashion items than Kpopmart.com. They're really worth checking out. You won't be disappointed with your order! I've only had a one problem so far and I've ordered from them several times.

Their items comes quick, but they are not secure in the shipment. Many of the stuff I've gotten have been a bit broken and they do not refund ANYTHING. Even when it was something worth 80 USD and every corner was completely ruined.
The reason why I give it 3/5, is because their prices are ok and most of the stuff are good quiality, but don't expect good shipment and don't even think about paying for the most expensive one, because that makes no difference.