KPOPTOWNReviews 105

I pre-ordered the EXO The War Repackaged Album three days before it got released and paid instantly.

They emailed saying that payment was received and that the item would be shipped as soon as it arrived. They shipped it one day after. I chose the K-packet option which was trackable and was supposed to take 10-15 business days to arrive. It arrived exactly one week after it was sent therefore only 5 working days which I was so happy about. I live in Fiji BTW:)

Definitely recommend them when you start in purchasing K-pop stuff.

Great great great

I ordered the repackage album of EXOs 'The War' and I got it in two weeks. I was really suprised and happy how fast the shipping was (I'm from Germany)! Everything was well packaged. I didn't order a poster with it so I can't say anything about that.

One little detail I disliked was that somehow the CD itself in the package wasn't secured but I think this is not a mistake by kpoptown.

Overall I'm really happy about my order and would order again from kpoptown especially because all the sales count to Hanteo as well.

I ordered a few albums as k-packet and my album should arrive in 10-15 days, but a lot of time already passed, over a month in 12 days it's going to be 2 months already and my item still did not arrive.

I also bought 2 more albums and they should arrive in 15 days as well. They're still not here.

In the past kpoptown was the best site for me I always got my orders on time.

And I can completely understand if my orders are a week or two weeks late. But almost two months? That is way too much. If they have some problem with shipping they should let us know. At this point I'm scared I won't get my things and my orders are worth over 160. At this point I'm thinking if I should order my albums again on some other site because I have no idea if my things will arrive. All this waiting made me really paranoid.

I won't be buying anything from allkpop ever again. And you shouldn't either because at the end of the day you will wonder: will my albums even come? Will I even get what I paid for?

I used to love this site, I never had any problems and I even told people that kpoptown is the best... but something went downhill in June. And this wasn't just a one time thing. I'm waiting for so many orders... and I blame myself because after 20 days passed and I still didn't get my order that should be here in 15 days I ordered more things because I thought this could be just a one time thing... I can't trust this site after this mess anymore.

Ok so, I thought this site will be good enough to buy "EXO's The War KOKOBOP" all three versions and UNFOLDED posters from. So I did since they're the only site that has all three available. I ordered all three albums with three unfolded posters which did cost me a lot because I live in North America. I chose EMS which is 3-7 day shipping. (I ordered July 31) They took well over 15 days to ship (August 17) these because "KOKOBOP private ver. Is out of stock" so it WAS out of stock, they didn't even tell me or inform me about this till I message them, I has to message them a few times for them to reply. When they fiNALLY ship it took about 4 days to get to me and when the mail man came. It was in a Bubble mail... so like what about my UNFOLDED POSTERS? I. payed. For... So besides the Posters being completely not in the package, The albums had SO many dents. I mean it had so many on the sides and every where. It's very unfortunate it's just... I hope it won't happen again. Once again this was from kpoptown (kpoptown.com).

(SUMMARY) I never gotten my albums early due to their failure to contact me. Shipping took way too long for what? EMS? That I payed for. Albums came with ALOT of dents due to the once sheet (approximately 15 by 12 inches) of bubble wrap and came in a Bubble mailer.

(Im sorry for myself for experiencing this, I'm pretty sure they're better than this just, not this time.)
(I payed $86.40 US dollars for all of this meaning about $29 US per album with unfolded poster)

My first order i pre ordered bts ynwa album and it took way over 8 weeks to get here maybe even 10 i kept messaging back to get a refund or literally anything and my only reply was an automated message telling me to keep waiting until 8 weeks? IT'S BEEN OVER 8 WEEKS? I ordered here again hoping it would be alright but NOPE. The time i write this its been 8 weeks and no message back don't order from here unless you want to wait +10 weeks also the "special pre order gift" for the bts album was just 2 group pictures with the kpoptown logo.
I made an account just to review that this site sucks okay

DO NOT ORDER FROM KPOPTOWN.COM unless you want to throw your money away. I ordered 2 Big Bang albums, and never got it. They told me they send it and that I just need to wait. I waited and waited, never got it, now they offer nothing as a compensation. They service is freaking bad, liars, and they're a $#*! company. Don't ever do business with them cuz they really don't care if you are satisfied or not. Hell, don't even know if they really send the albums or not. Reading other reviews seems like I'm not the only one having issues with them.

I ordered a GOT7 album which was a gift for a friend, three weeks later they email me saying the package was returned to them. I said I understood and asked them to ship it to me instead, they said they could only do so if I agreed to pay the shipping fee again, to which I did. I honestly thought it was a mistake on their part, and was ready to forgive it, but turns out 2 weeks later, I get another email saying the package has been returned to them, and that if I want it reshipped I must pay them the shipping fee again, I have fought countless times with them over email to get a full refund and they refused. This being said I am opening a case with these mother $#*!ers, they are liars and will rip you off your money DO NOT BUY FROM THEM, THEY ARE EVIL LIARS.

I've been ordering from this site for almost two years now, and I've only ever had a few issues. The site has an error where they'll sometimes put down the wrong shipping address if you have multiple saved on your account (I selected my albums to be sent to my home, but later I checked and it was set to go to my college). When this happened, I contacted customer service and they fixed the problem right away. I've never had any other problems, and it usually takes exactly 2 weeks for my items to arrive on the cheapest shipping option. I'll definitely keep using it for the forseeable future!

Looking at the reviews, I totally get all the frustration. Kpoptown won't refund you if youre items get lost in the mail. I preordered two albums from them back in Jan. And its mid June and I still havent received it. They told me to wait or check the post office and still nothing. Customer service is bad. Everything is bad and shady about that site. So I strongly advise people to never buy from this. They are scammers, they cannot own up their bad service.

I preordered the bts ynwa album, I live in Canada so i expected that it would a take a while to get to me. Somewhere in March, I panicked a little thinking my package got lost, so I emailed them. They told me that because I live in Canada, it would take about 8 weeks to get to me. I got my two poster somewhere I April, however, my albums still haven't arrived. I have emailed them numerous times, and they respond with "it's just a delay" or "check your local post office" And til' this day, my albums still haven't arrived. Not sure if anyone has the same problem but, I'm furious and don't know what to do.

I have order two time before, no problem...

But now so many problems and a very bad customer service...

For one of my order, they are asking me money because there shipping calculator isn't working. The shipping I paid was very vey high and they ask for 5 more US$

And an other order after, one of the item is sold-out and the said maybe they won't refund the shipping that I paid for the sold-out item. See what they send me: "we will ship possible items and refund for sold out items' price and left shipping cost if any after shipping your package."