KPOPTOWNReviews 105

I heard that some albums get damaged on the way here but kpoptown used a super thick bubble wrap! I am super satisfied with my album and will definitely order again from kpoptown! The album came after 11 days (earlier than i expected) tbh i was hesitant on whether i would get my album on time after reading lots of reviews but i just wanna say that at least for my first experience ordering albums online, it was pretty good <3 have a nice day y'all

I pre-ordered both BTS YNWA albums and both posters (pre-ordered and paid for on January 26) and I have since received my albums within the time frame I paid for of 1-2 weeks as promised (arrived to my door on February 25th, when the release date was February 14 so within 11 days technically) (they even included their own little gift with the album which I found pretty cute)

But my main issue is I haven't received my posters yet? They shipped separately and while I know there should be some time difference, it's been almost a month since I have gotten my albums and I'm confused why it's taking this long?

I would give 5 stars for the albums arriving on time and in great condition plus a little bonus gift they threw in (they were wrapped in super thick bubble wrap that could make even the sharpest of blades become safe) my posters are hereby nowhere to be found... (I'm going to contact them asking if it's typical to have this long of a wait between album and poster arrivals) so until I receive either an explanation or my posters (preferably both) it's been brought down to 3 stars... we'll see if I update this rating in the future...

UPDATE 04/10/2017
I decided to message Kpoptown on 04/02/2017 inquiring about my seemingly missing posters, and they messaged back rather quickly (I got a response the next day 04/03/2017) and they explained that since posters are mailed separately they typically take 3-6 weeks to ship regardless of the shipping package you pay for regarding the album. I was counting down the days until 6 weeks because I didn't want to complain and fight them and find out the posters get to my house the next day. It was a good choice because very shortly afterwards, my posters did show up in the mail a day or two later (04.05.2017). They were together in a (very) hard tube with bubble wrap covering the caps of both sides of the tube to ensure the posters were not damaged. Both posters were in perfect condition (had that 'just out of the factory' smell and everything) with absolutely no damages. Although they did take a long time to arrive, and the posters do not have a shipping tracker even when you get the tracking for the album, they did arrive eventually safe and sound.

I raised my rating from 3 stars to 4 because they do practice what they preach, even though there's always room for improvement. Service raised from 3 to 4 stars due to how quickly they got back to me about my order.

STAY AWAY AT ALL COSTS!
TELL YOUR FRIENDS TO STAY AWAY!

This company deserves 0 stars.
After pre-ordering my album before release date, I hoped to receive it in time for a friend's birthday gift, which is this month. Looking at the ship times, it looked like it would get here in time at the very latest ship date.

Boy, was I wrong.

After the album was released, kpoptown messaged me inside their site's customer messages section, which I never read. They said sorry, but the album was a little bit heavier than we expected, so we need you to paypal us another $5.

Did I mention I never read that area? Well, they also emailed me but it doesn't help that it got lost in my spam folder.

I was looking for my album this week and I was wondering if everything is ok because my friend's party is this Friday. So I went on the site and I finally found these messages, they sent another message 2 days ago saying the same thing, add $5 or we won't ship.

So instead of shipping the album on time, and giving me the benefit of the doubt, or even simply paying for the $5 shipment fee themselves (yeah they can definitely afford it), they didn't ship it and just waited for me to find out that the album wasn't coming.

Talk about terrible service!

After I complained and told them I expected to be compensated for my frustration they simply told me that they are "very sorry" and they are going to make sure the album gets shipped "sometime this week."

Are you kidding me? This week? Ship it today!

Needless to say, I have cancelled my order and I won't be doing business with them again.

Edit: Ok, I thought I could cancel my order, but apparently their shipment speeds have suddenly gone from 2 days to 15 minutes. I requested that they cancel my order, and they emailed me back saying it is impossible because it already shipped. Luckily, there is a returns policy on their site that says I will get a full refund if I ship the item back to them within 14 days of receipt. I will go ahead and do that, and order from their competitors from now on.

STAY AWAY AT ALL COSTS!
TELL YOUR FRIENDS TO STAY AWAY!

I recently ordered from kpoptown: two albums that I wanted to give as a gift to a friend. After the payment was accepted, they proceeded to message me that one of the albums was sold out and they would ship the remainder of my order if I agreed. I had asked them to replace the sold out album to which they said they were unable to do so. I then asked them to cancel my order because their site said I was able to do so as long as they knew my order number and I requested to do so, but they refused and then proceeded to ship my order without permission. They also did not tell me how much I would be refunded. I am now waiting to report this problem to PayPal and I will never be ordering from this site ever again! Do yourself the same thing and find a more trustworthy site to use.

In my opinion and for my location (France) it's the fastest and cheapest option. For bigger orders (I'm talking 39+ for the free shipping) I used yesasia, but if I buy one or two CDs (which is what i usually do) I use this website.
I've probably purchased around 10 albums and DVDs (usually poster included) from them and there's never been a problem (except with a poster tube that was seriously dented, thus damaging the poster inside, but it was a poster released 5 years before I purchased it so I didn't think much of it)
So, 5 stars for KPOPtown as a KPOP store.

I've been using kpoptown for almost 3 years. When I first started using them, they were great. If I ordered an album, they would ship it within two to three days and it would arrive within two weeks. NOW, it takes them a week to ship everything and it takes it a month to arrive. Honestly, it feels like I'm ordering from Japan (most of the packages I order from Japan take a month to arrive here). I ordered my album exactly a month ago, an ACTUAL month and it still hasn't arrived. Kpoptown is also very expensive, especially if you want to buy multiple albums in bulks. I recommend using Yesasia if you want to buy more than one album because they have free shipping on orders over $39 so you actually save money.

I set my shipping address as the address I am currently located at, but when I checked the confirmation they had set the shipping address as my billing address (which I don't even live NEAR anymore!). I emailed them immediately and asked them if they could change the shipping address manually, they emailed back a week later (one day after I got a shipping notice) and told me that they couldn't change it! I contacted the person that lives in the house right now and it looks like I won't be able to get my album :'( . I emailed again to ask why they switched the addresses and they just kept telling me that they couldn't do anything (which I understand if it was already shipped, but my first email should have caught them in time). I sent one more email to ask if there's anything I, or they, could do (like contact the shipping company) and that was more than a week ago. I don't feel like they'll ever reply with something meaningful > :(

And too slow
In other places i could get what i wanted much faster and not having to pay so much for the shipping |=
Waste of my time and money

Every time I order from them, the item always came in bent/spoil. When I email the customer service team, they always take more than 5 days to reply my email and ask picture for proved. I sent them the picture and they took another 5 days to reply saying nothing can be done. Whenever there is something happened, they always say they cannot do anything about it. Their apologies is not even sincere. If their items were in TOP condition, I would not mind paying a little more expensive but now its like they trying to ignore the problems and blaming it to their supplier. Sigh.

I have ordered from Kpoptown a number of times and I swear each order is more expensive then the last. One thing i've noticed with each order is that the albums and posters I have bought always seem to have slight dents in them which do worry me a little but aren't huge problems at all. The first warning was probably the missing photocards paired with an unapologetic email that I simply brushed aside, and then the same incident happening to a friend of mine a couple of times. The thing that frustrated me the most was when I decided to buy BTS' Summer Package from their website to give as a gift, only to find that it was missing all of the extra items and only had the photobook and dvd. I was completely embarrassed that I had given a half empty gift, to the point I bought another one from eBay which was cheaper and had all the items included. I emailed Kpoptown a few times, including the photo evidence they had asked for and another email to ask for an update only to find that they are unable to do anything. I'm probably just using this place to rant but I hate it so much that this happened and I really want to prevent this from happening to anyone else kpoptown could take advantage of.

I have been a customer of Kpoptown since 2010. That's 6 years of using this site. In the beginning, maybe the first couple of years, they had excellent service and they were the lowest priced online k-pop store. As years passed, their shipping and album pricing raised ridiculously high. Not only that, 4 of my most recent orders (2015-2016) have had some sort of error. The first issue was that they did not have the album in stock, and did not even bother to notify me that it would be an extra 2 week wait for my albums. 2nd problem was that they did had an error pricing the album and requested me to pay $3 more if I still wanted my album. 3rd, it took 5 weeks to ship 2 albums (no posters) to me, and I live in Canada. The most ridiculous part is that I ordered 2 different albums (with 2 posters) from Ktown4u (aka DVDheaven) 2 weeks after I ordered from Kpoptown and Ktown4u's albums managed to arrive first! That is absolutely ridiculous. If they cannot handle the amount of customers they are recieving then they need to hire more staff and be more organized! Honestly would have whole-heartedly recommend this site 3+ years ago but their service is absolute $#*! now. Never going to order from them again, lesson learned.

Fyi: I have ordered from their site 18 times in the time period of 2010-2016

Hello guys! I recently just bought 8 kpop albums (7 bts 1 Got7) from Kpoptown and honestly I was extremely nervous after I read the $#*! reviews that was given on this site. It seems tragic that Kpoptown gets so many poor reviews but my experience with them was A+++ Like their packaging is so thorough that it annoys me a bit to dig through all of their bubble wrap. If I were to nitpick, there was one very MINOR dent (I scanned very carefully to find any flaws) and that was about it. The shipping was also extremely fast omg like even though I purchased standard shipping both of my packages came in about 1 week (I live in the US) 0:

This will not be the last time I order from them u v u I was really happy to see that everything was ok! On a scale of 1 - 5 stars I'd honestly give this place a 9 star: 3333
If you guys have any questions on my review just email me@ *******@gmail.com or PM thru my *******@cicibep

I've never had any problems at all! I ordered my EXID album and unfolded poster, both came in great condition, kpop town is the cheapest place compared to other sites to purchase kpop stuff! So I always go here! Shipping is fast but the delivery is faster than the last time I bought it, I was shocked, my 2 albums I ordered took a little over 1 week and I got it! Kpoptown has definitely approved with fast shipping and delivery, and when you pre-order they give you a poster with your purchase! I love it! This is the only place I buy my Kpop albums, they come straight from South Korea and nicely packed! Love it!

My order for SEVENTEEN's album ''Boys Be'' (HIDE ver.) came after I purchased it online 2 weeks ago. Though the edges are a little off, I would like to say that for such a cheap price and fast delivery the album is worth every cent! There is high chance I will order again from Kpoptown!