JustFlowersReviews 5,772

Ordered flowers for funeral on a Sunday morning for a funeral on Monday morning, didn't arrive, I receive call saying they couldn't deliver because they couldn't find the location. I call the next day and they say they called every flower shop in the area and nobody could deliver so how about delivery the next day. Nope, couldn't deliver the next day for some reason, or the next day or the day after that and after that and now here we are a week later and they still can't seem to figure out how to deliver a bouquet of flowers. I have been holding for 15 minutes to speak to a manager. NEVER EVER WILL I ORDER FROM THESE SCAM ARTISTS AGAIN. I am contacting the local media about this company.

This is the worst experience that I have ever had with an online retailer. I was overcharged for the floral arrangement, I was charged for express delivery which was never made and two days after the order was placed, after spending hours on the phone with "customer service" (HA!) I can still not confirm that the order was ever delivered. This is particularly upsetting as the flowers were sent to a memorial service for someone very dear to me. I've been lied to blatantly by every phone representative I've spoken to and given a different story every time I've called. No e-mail confirmation of purchase or delivery was ever sent to me. STAY FAR AWAY from these deceitful scammers. This has been aggravating beyond words. I'm contacting my credit card company to handle the matter as I now consider this to be fraud.

I recently ordered flowers for a funeral. Although they were on time I was charged double the amount that I agreed to pay. I was offered an arrangement for 49.99 and then told about the fees. I then asked what my TOTAL was they quoted "you bouquet is 69.99. Later when I received receipt my true total was 93.00. I was mortified. For days I have been calling and begging to get my money back. It has been an absolute nightmare. Not to mention how extremely rude the staff is. It's as if they were trained on how to con people out if their money. I can't imagine living with myself after I did that to someone.

Why did I need to put the same information four times for the same product? When I arrived at the hotel the balloons that I ordered were in place. They were a lot smaller than I had anticipated from the web site photos. We arrived at 7pm the balloons had been in the room for just under 4 hours and were already deflating one was already touching the floor. By the time we had cake at around 9pm most of the balloons were hanging halfway down to the floor. By morning, all of them were on the floor. I spent over $*** on balloons that lasted less than 6 hours for our daughters 16th birthday part at the National Harbor. I do not recommend purchasing from this vendor. One kudo for this vendor, they called me to confirm that I placed the order since it was for more than $*** charged to a credit card. However, I received three phone calls by two different people. Alright already, I confirmed the order.

This was my response to a justflowers.com email w/coupon sent to thanking me for my business:

What do you mean "thank you" for your business? You failed to complete the flower order for my MOTHER'S FUNERAL. As if we weren't already going through enough. At the last minute we were informed that they would not be delivered in time but could be delivered the next day. What good would that do? Throughout the whole process I was put on hold for a total of 2 hours, hung up on by a manager, "guaranteed" that a manager would get back to me (he didn't), had my refund delayed because only a supervisor could process it. Then, a supervisor called me a few days later to offer me a discount if I wanted to try placing the order again. Again?! The order was for my mother's funeral! I wish I'd had the time to research your company online before placing an order. Your reputation is well documented and I now know that I am not alone. You know exactly what you are and what you do to people... You simply accept as many online orders as you can with no regard as to whether you can actually fill the orders. Some work out, but many don't. Just keep in mind that your customers are real people often going through very difficult circumstances. Aside from funerals, just think of how many birthday, Valentines, Mothers Day, and anniversary surprises you've ruined. Not only do I not accept your worthless $10 coupon, I'm going to tell as many people as possible to avoid you.