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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,184
value
932
shipping
337
returns
532
quality
791
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Australia
1 review
0 helpful votes
Follow Corbett P.
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I purchased a new laptop and screen. I needed a docking station for 3 screens and purchased one from the same company.
I tried for many hours over several days to make the system work.
I explained my problem to Richard who suggested I connect the new screen to the computer directly and not through the docking station.
All good. The answer was not sufficient power.
I returned the first unit and purchased a new one.
Connected it, turned it on and it worked perfectly immediately

Date of experience: April 12, 2025
Pennsylvania
1 review
0 helpful votes
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Great experience
April 27, 2025

I had a problem with my Roku TV and he worked and worked and worked and worked for me. We worked on it for almost 2 hours, but we didn't find a solution. He tried everything and it probably would've worked if I had the right password which I did not! But I want to thank him for helping me and it was a great experience with Thomas.

Date of experience: April 17, 2025
California
1 review
0 helpful votes
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DoctorRaza is saving lives!
May 2, 2025

I have been diagnosed with prostate cancer and this is a devastating news to anyone and I am deeply saddened by it. DoctorRaza is helping me along the way from the beginning, from which method of treatment to the type of surgery and explained in depth to me in lay terms so i could make an educated decision, nowadays, people yelping about AI could do or that, but when it comes to a matter of life or death, nothing compares to a real person and human being who is compassionate and caring, I will continue my journey with this dr, in the early stage, I was thinking suicidal thoughts because of my diagnosis, and now I am ready to face this issue arming with the knowledge that a genuine Doctor provides. Real people with practical answers and advice, personally tailored to what I need, I am not being bombarded with overwhelming amount of answers, what else can you ask for? I would give Doctor Raza 6 stars!

Date of experience: April 22, 2025
New York
1 review
0 helpful votes
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Thorough - comprehensive
April 21, 2025

Great experience! My questions were thoroughly explained and examples relevant to the questions were offered for further clarity. Timeliness and patience coupled, with minute verification, were invaluable factors during the session.

Date of experience: April 11, 2025
Michigan
1 review
0 helpful votes
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Pool Heater not turning on
April 10, 2025

Advisor texting me with step by step instructions to see if power was getting to the heater. While doing that, I found two breaks in the wire. Bought some in line lever wire connectors and taped it all up. Closed all panels and boxes, case closed. Powered up and heated my jacuzzi.

Date of experience: March 31, 2025
Virginia
1 review
0 helpful votes
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Waste of money and time
April 8, 2025

Very misleading. Chatbot indicated $5 charge on card and it was $50. Assistant regurgitated IRS regs which is why someone would want to ask a question as the regs are difficult to understand. Not helpful at all.

Date of experience: March 29, 2025
JustAnswer S. JustAnswer Rep
4 weeks ago

Hello Beth,

I hope we’ve addressed your concerns. Please feel free to reach out if you need further assistance.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

Texas
1 review
0 helpful votes
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Rip off
May 3, 2025

This service is a Rip Off. Social Security should be ashamed of themselves for transferring me to this site. The charge of $57.00 is horrible. Want to know what this expert gave me? A phone number. I am embarrested to say I paid this amount for the expert tax service to give me a phone number. Clara M Corley

Date of experience: April 22, 2025
JustAnswer S. JustAnswer Rep
1 hour ago

Hello Clara,

We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Illinois
1 review
0 helpful votes
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DoctorMike was wonderful!
April 4, 2025

Dr. Mike first listened to everything that had been going on and then he answered each issue fully and also sent me all the information in our chat so that I didn't have to take notes. He was very knowledgeable, friendly, and caring. He gave us very valuable information to move forward with and to talk to our regular vet about as well as put us at ease, so we truly appreciate what Dr. Mike has done for us!

Date of experience: March 25, 2025
Washington
1 review
0 helpful votes
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Awesome services.
April 21, 2025

Srinivasan. Did a fantastic job, everything down where I could understand, what I would need to do buy bitcoin and some suggestions, ShrinivasH. Was very patient and and understanding Went. Always asked to let him know when I was ready to continue with explaining what I needed to know. He provider amazing great services. Good employee. I will recommend ShrinivasH. For the good service he provided. To my friends and family. I have never had such good services like him On my entire life. He gets. My 10 +. Thank you

Date of experience: April 10, 2025
Canada
1 review
0 helpful votes
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Nissan Rouge
February 11, 2025

Thanks for just answer, I did not know why my car was not starting, while everything thing else was, I text just answer and they got me to a Macanic who knew what my problem was, and help me right away. Best money well spent, and I did not have to pay a garage to tow and for switch out a battery.

Date of experience: February 1, 2025
South Carolina
1 review
1 helpful vote
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Saker 4" mini chainsaw charger
April 24, 2025

The call for Donald was able to come through after several attempts and for me trying to return the call from the number, it was a pleasure talking to him he was very polite, he was able to help me with my issue. Thank you Donald you were great. So change it from BAD to Great.

Date of experience: April 14, 2025
New Zealand
1 review
0 helpful votes
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Very reassuring
April 15, 2025

I was very anxious about a couple of medical conditions whilst working abroad and couldn't get easily to a GP. The just answer doctor was very kind, helpful, comprehensive in answers and reassuring which helped a great deal

Date of experience: April 5, 2025
Wisconsin
1 review
0 helpful votes
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Put my mind to ease
April 3, 2025

My little Doxie was sick and I was doing all the things I should to get her well but was concerned about the blood. The vet explained what was going on in her body and it will take a while for her body to clear itself.

Date of experience: March 23, 2025
Mexico
1 review
0 helpful votes
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Confirmation call
February 20, 2025

I called because one day after flying into Mexico I became ill. After six days of just getting worse, I called. Just ask to see if I needed to go to the hospital. I have a very compromised respiratory system. The doctor online gave me all the information I needed and listed the information I needed to tell the people at the hospital. He in fact suggested I get myself to emergency quickly. I was admitted and I am still here, but I might've been dead if I hadn't of called.

Date of experience: February 10, 2025
Florida
1 review
0 helpful votes
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Great. Franklin did a wonderful job!
April 24, 2025

I sent photos to Franklin. He immediately came to a problem. I fixed it. Then, the lights did not work. Again, I sent Franklin an email. He immediately responded! Franklin helped me to fix the Fan/Light combo.

Date of experience: April 14, 2025
Connecticut
1 review
0 helpful votes
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Super helpful in the middle of the night
January 25, 2025

When trying to figure out if I need to take my dog to the ER in the middle of the night, I decided to try an online consult. The vet put my mind at ease and probably saved me $1000. My dog woke up feeling fine this morning and we are bringing her to her regular vet just in case.
Thank you for the helpful advice and peace of mind!

Date of experience: January 15, 2025
Florida
1 review
0 helpful votes
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Dr. Jen was great!
February 25, 2025

The only reason for the 4 stars was because the waiting said it was for another Vet and not Dr. Jen. Dr. Jen was very helpful and I appreciate her kindness and response. I should have taken Myah today to the vet but Dr. Jen thought it would be okay to wait till Monday. Myah threw up a bit after the Vet closed. I'm looking for a private Veterinary Clinic instead of the one she has been going to has been sold to a corporation.
Dr. Jen is very kind and knowledgeable. I'd definitely recommend her.

Date of experience: February 15, 2025
New York
1 review
0 helpful votes
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No time to listen.
April 19, 2025

When I tried to explain the merits of my situation my expert quickly interrupted me. My damages could be between 4:00 and $7,000 and was quickly told in the legal world that could be a simple rounding error. And without listening any further was further dismissed that there was probably something that I signed stating that I wouldn't have any recourse. There was no attempt to give any advice whatsoever other than I'm out of luck. I get that the amount is not a lot of money but at least for my $60 he could have taken a moment of his time to listen.

Date of experience: April 9, 2025
JustAnswer S. JustAnswer Rep
2 weeks ago

Hello Art,

I believe we’ve been able to address your concerns. If there’s anything else you need, don’t hesitate to contact me.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

New Jersey
1 review
0 helpful votes
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Very impressed
April 12, 2025

My issue was extremely complicated and extremely complex. I usually have a hard time explaining with so many details. Jerimy did not miss a step. He knew exactly what I was trying to say sometimes even before I said it.

Date of experience: April 1, 2025
New Jersey
1 review
0 helpful votes
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A Fraud
April 25, 2025

I called still have not received a reply after 1 hour. Then I find I am charged $56.00 for no answer.
Got where to e-mail on the HULU station. Helphulu/com. What a mistake. I then called HULU directly
Within minutes my problem was solved. Sorry what a mistake I made.

Date of experience: April 15, 2025
JustAnswer S. JustAnswer Rep
1 week ago

Hello Judy,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645