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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,184
value
932
shipping
337
returns
532
quality
791
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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New York
1 review
0 helpful votes
Follow JOANNE F.
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The vets are great waiting time is notn the website could be more informative. Wasn't sure the message got thru. Need more updates while waiting you are in an emergency situation not easy to was more than 40 minutes

Date of experience: March 16, 2025
Florida
1 review
0 helpful votes
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I am trying to pay temu for my order i I do not want to use pal pal.I only want these charges on one of two cards one debit card with truist bank and one credit card with wells fargo.this wil help me track payments.

Date of experience: March 22, 2025
Canada
1 review
0 helpful votes
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Thank you
April 10, 2025

I got the information I needed quickly on a weekend! This service is amazing! I am currently in a very difficult financial situation and this service gives a wide range of professionals at a very affordable cost. Thank you so much!

Date of experience: March 31, 2025
Massachusetts
1 review
0 helpful votes
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Fixed!
April 10, 2025

Not a very tech savey person, got fast, friendly, knowledgeable, patient and understanding help which allowed me to again scan from my copier and was set up with WIFI instead of manual way I was using it previously.
Totally surprised I didn't need a youngster to solve the issue for me. The JustAnswer tech talked me thru it!
Very pleased

Date of experience: March 31, 2025
Florida
1 review
0 helpful votes
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Fixing
February 22, 2025

I had just started the conversation however it got dark and I couldn't finish our conversation. Also Dr appointment on the next 2 days has delayed our conversation on fixing my stern drive problem. I will continue the conversation asap.

Date of experience: February 12, 2025
Missouri
1 review
0 helpful votes
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I was concerned about side effects of giving our diabetic dog melatonin to help him, and us, sleep better thru the night. Responder asked insightful questions about our dogs health history and provided quick and helpful advice for a plan forward to remedy the issue. Very pleased with the timeliness of the response

Date of experience: March 19, 2025
Canada
1 review
0 helpful votes
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Vacuum
February 19, 2025

This was my first experience with Just Answer. I am a senior who is very wary of internet scams, so when Pearl mentioned the $2 fee but not the $53 membership fee that was automatically deducted from my account, I immediately thought "fraud" (my apologies to Pearl). However, Just Answer retuned the $53 and kept my $2 fee and, to my surprise, answered my question (I have yet to implement it, so will see if it works). I did not stay by my computer so, unfortunately, did not answer the follow-up question from the technician. I did an internet search on the site and found a good review of how it works and how to use it more effectively. I would use it again.

Date of experience: February 6, 2025
Georgia
1 review
0 helpful votes
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I panicked…
May 2, 2025

I accidentally dropped a vitamin pill on the floor. I was so afraid that my cat had grabbed it. I couldn't find the pill anywhere. The only thing I could think of to do was reach out to one of them that I just ask. She helped me call my nerves and make sure that I knew she was available until I either found the pill or noticed symptoms in my cat. Good news I found the pill. Better news the vet shared in my relief and excitement. I would definitely use them again.

Date of experience: April 21, 2025
Georgia
1 review
0 helpful votes
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I am living in a very toxic household that I moved into last October and I never knew that my then friend was a chronic alcoholic and to my surprise is her youngest son and he has a child. Well then 2 weeks later her other son who is 35 is sleeping on the couch and I asked who the man was and she said her son who just got out of prison for meth. Well he moves in and is a chronic pot head. So next the youngest son has moved his girlfriend in who also drinks liquor every single day with the rest of them and she brings in 2 more kids into the home. Anyway I lost my job the middle of Feb. And I finally got employment and have only worked 3 weeks and they banged on my door and all verbally attacked me and said I had to be out by Sunday then the locks were gonna be changed and my stuff at the road
So I needed to find out my rights as to how long I have to get out and this lady has t even put in a eviction!

Date of experience: April 3, 2025
California
1 review
0 helpful votes
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BOGUS SCAM COMPANY! DO NOT USE
February 2, 2025

I regretfully consented to a one time $5.00 charge to speak with a "lawyer" and you immediately charged an additional $60 for a monthly membership which I did not sign up for nor was I given a prompt to OPT OUT. I have reported you to American Express and you are being investigated. In addition, your lawyer Juris GURU (Ha! Good name) gave me totally incorrect information as I have reported to the necessary agencies.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 22, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care

Illinois
1 review
0 helpful votes
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Fraud
April 20, 2025

I was connected to a tech who said she would text me a message on how to find a UBS button on my router. I haven't received it. I asked raginiB how to cancel my automatic renewal fee and did not receive any answer

Date of experience: April 10, 2025
JustAnswer S. JustAnswer Rep
2 weeks ago

Hello Jim,

I hope we've been able to resolve your concerns. If we can assist you further, please reach out through my contact information.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

South Africa
1 review
0 helpful votes
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It became a misunderstanding.
April 22, 2025

What started off as a R15 enquiry turned out to a R761 joining fee to an organization in another country to assist me with my motor and car which was unintentional.
My joining fee was refunded and everything turned out satisfactorily.

Date of experience: April 11, 2025
Tennessee
1 review
0 helpful votes
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Very professional. The conversation with Don will save me a lot of money. He answered all of my questions and more. A good experience with our conversation and has put me at ease. I would recommend JustAnswer to anyone going through a divorce and have questions.

Date of experience: January 16, 2025
Canada
1 review
0 helpful votes
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Cattle Owner in a pinch
March 26, 2025

I live in a small town with only one veterinarian and he's been out of town and has a VERY long waiting list to be seen. My heifer who is new to the family had some concerning health stuff and we needed help ASAP. Dr. Mike responded and gave me some suggestions while waiting on our local vet to return. I was so grateful that he was patient with all my questions and made me feel much better.

Date of experience: March 15, 2025
Virginia
1 review
0 helpful votes
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I actually got help
January 26, 2025

I had a problem with my LG refrigerator. I called the website and and spent a lot of time "chatting" with a bot that kept telling me to do things that I already did. Then I was offered a flat rate repair for $349. I never was able to talk to anyone. I didn't think my problem was that expensive so I started searching for a local appliance repair place and found JustAnswer. Their process was smooth and efficient. I was on the phone with an expert in about 5 minutes and he walked me through the solution to my problem.

Date of experience: January 16, 2025
Mississippi
2 reviews
0 helpful votes
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My love Bully
February 1, 2025

My 2 1/2 year old female Blue Bully Sasha was bleeding after her second AI… wasn't too sure what was happening because her mother who had a successful 10 piece litter never encounter this issue. I found this site online and within 40 min I had my concerns answered. We went on and pooled off some blood and did a 3rd AI with No problem. Thanks a bunch!

Date of experience: January 22, 2025
Texas
1 review
0 helpful votes
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91 Ford Thunderbird
February 2, 2025

I love this site, I will be using it again here real soon. I asked for help with my Thunderbird and got results back from Just Answer every time within the hour. And the advice they give, it the greatest and to be honestly true. Hats off to Just Answer.

Date of experience: January 17, 2025
Texas
1 review
0 helpful votes
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Language barrier
April 20, 2025

My problem, I assume couldn't be fixed. My printer was broken. Unfortunately, I had extreme difficulty in understanding what the technician was saying. His Indian accent was so strong I honestly think I missed half of what he said.

Date of experience: April 9, 2025
JustAnswer S. JustAnswer Rep
2 weeks ago

Hello Nancy,

I hope we’ve been able to assist you. Should you have any additional questions or require clarification, feel free to reach out and we’ll be happy to assist.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

Illinois
1 review
0 helpful votes
Follow Judy G.
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Paul was extremely helpful and patient. He walked me through all the steps to resolve my issue and answered all of my questions. I am very impressed with his kindness and knowledge. I rate him the highest number!

Date of experience: March 26, 2025
District of Columbia
1 review
0 helpful votes
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Helpful Service
January 25, 2025

Jeremy Malcolm was very patient and considerate in answering my questions regarding how to get my husband's military discharge information. He provided me with the link to search the Military Archives.

Date of experience: January 15, 2025