Joss & MainReviews 1,338

We ordered a coffee table and received one that appeared to have been dropped down a flight of stairs. After being told to throw it away or donate it by the company, we were sent a new one... the new one was completely destroyed! The top was broken off and the doors were missing, parts were flying around the box randomly. This is not a shipping problem either as the box looked virtually untouched so I don't blame fedex. Awful, awful, awful. Will never order from this company again!

We shop Amazon prime and are totally spoiled by their prompt deliver service. We ordered from Wayfair over the summer of 2016, a couch for our new cottage 3 hours from home. We sat and waited at our cottage the day it was supposed to be delivered. Never showed. I called Wayfair and they told me of a new delivery date, that they were behind on deliveries. I said the new date won't work, we will be at our home 3 hours from our cottage. I asked for a refund and got the run around and they were trying to charge me for the return fee! What?! This was your fault not mine. Joss and Main just did the same thing. Ordered tv media stand on November 28, today is December 14th and still no sign of our tv stand. I called them and the delivery date got pushed back by at least 7 business days and now not guaranteed delivery before Christmas! I've called about that piece 3 different times and was told 3 different stories. So I asked for another refund, explained that we took our tv off of the wall and its sitting on a coffee table waiting for the new tv stand, and that we have 2 Christmas parties planned at our house and needed that piece to complete our room. Now we are going to have to go out in a foot of snow, 20 degrees out, find a replacement and a truck! Never will shop their company again. Never. Ever! Horrible customer service and they again tried to charge me $91.00 for canceling. Ha! I think not!

I ordered a bookcase for my husband's office, and 6 weeks later we are STILL waiting for it to show up.

I ordered new semi-custom bathroom cabinets a few days after I ordered this bookcase. Those cabinets had the wood shipped to and FROM China for milling, went to a center for assembly and STILL were ahead of the delivery time for this bookcase.

I just hope the item arrives in good condition because I can't imagine having to return this and order a new one.

Never again.

This is the kind of place that makes you want to get on a site and tell the world to stay away! I have had not one but now TWO orders just cancelled days after my purchase because they "didn't have the item after all". Is it that hard to monitor your inventory? Other sites seem to be able to do it and I have never had this issue with other companies! It's just infuriating when you think you've found bedroom furniture not once, but TWICE, to then be told JK, we actually don't have these products we're showing. AVOID!

Cyber Monday's can be pretty hectic for call centers I'm presuming but even with that I experienced the best customer service a gal can ask for. I called to ask about a delivery date question and I received so much more. Bob answered all my silly questions about delivery date options and return policies. I was just about to end the call but he was so worried I wasn't going to get my cyber Monday deal on time because of ongoing technical difficulties with the site so he insisted that I pay over the phone just in case he needed to make any adjustments. He kept the call entertaining and I got what I ask for. $360 for a sofa isnt a bad deal at all. Thank you Joss and Main!

I purchased a dresser only because they had the less expensive price and the style I was looking for. I placed the order and it was confirmed almost immediately. This was on October 14th. 7 days later I received notice that the item was in the warehouse and ready to ship. The item is coming from Georgia, and I live in Texas. I have been a logistic manager for a shipping company, and I know that on a truck, it would take at minimum 5 days to get to the Houston area. On November 4th, I decided to check on the shipment, and found it arrived in North Carolina on 11/3? NOW WHY would this item ship from Georgia to North Carolina on its way to Texas? It should have been a straight shot. I contacted customer Service, and they could only tell me that it is expected to arrive in a week. Excuse me J&M, you are less than 1000 miles away from me, and it takes 3 weeks to get something? I have not received it yet, so I am only assuming I will get it next week. I will report back. The point here is that J&M needs to work on shipping & logistics. I could have driven to the warehouse and back by now.

I've gotten some nice things at fair prices from both Joss and Main and Wayfair. But I've also avoided some disasters by being sure to comparison shop before buying ANYTHING from this retail group. Case in point... was considering a flatwear set at J and M this morning. Found it was double the price of the exact same set found on Amazon. In addition, Amazon had quite a few reviews stating that this particular set rusts because its 18/0 stainless... Good deals are possible... but buyer must beware when shopping these retailers.

I'm pretty disappointed with the dresser and the customer service. Unfortunately I'm currently on bed rest trying to get my nursery together via the purchasing on INTERNET and assistants of friends and family. I received my dresser yesterday 9/20/ packaging didn't seem damaged when UPS delivered the package. I had my family come to put the dresser together for me in the nursery. They mentioned there was scratches and dings. I thought it was small fixable touch ups I can eventually do, but when I was able to get out of bed to go upstairs it was more than small scratches. The whole dresser was flawed from bottom to top, dings, to paint peeling, just a defective set that I unfortunately received.

I called customer services to see what my options were, I was told that because it was assembled they can't do anything to help me and it states it on the bottom of the email. THATS IT, ABSOLUTLEY NOTHING they can do. I just can't believe the customer service representative didn't try anything to help me out or even an apology on the company's behalf. I'm pretty much screwed, my baby boy gets a new DAMAGED dresser in his nursery.

I asked about ordering replacement parts (she referred me to the assemble book to call the maker) but realized I would have been ordering an entire dresser!

This is will my first and last time ordering from this company. I wish this was different situation or was one of the lucky one who received a perfect non defective products.

OUT OF STOCK ITEM, CLick, tell me when it's available. I screen shotted item $858.95 1 week later, STILL out of stock, price now $950.95... I called, talked to HEather, she said NOPE THEY REFUSE TO HONOR A PRICE when it's back in stock. They can advertise at ANY PRICE they want and change it without notice ANY TIME THEY WANT... BUT I would have purchased it HAD IT BEEN IN STOCK! NOPE... Doesn't matter, SCREW ME! She was uncaring and said it's stated in the terms of use and TOOK HER OVER 15 MINUTES TO FIND ANYTHING CLOSE to stating they can advertise at ANY PRICE and don't have to sell it at that price, ever. I don't know if this is legal, but it's unethical, I can tell you that. It's PLAIN WRONG. I will NEVER SHOP THEM OR THEIR COMPANIES. BAD BAD BAD

I ordered a coaster set which was clearly pictured on their web site -- a holder and 4 stone coasters. It arrived with the holder only. I called and was told that I'd paid $15 for a made-in-China cheap wooden holder. Outrageous!
Then I opened the other package which was supposed to contain a queen comforter plus pillows. There they were but the comforter was a king.
Both packages go back, but that's definitely my last order from this company!