Jewlr has a rating of 3.2 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift and beautiful ring. Jewlr ranks 4th among Fashion Jewelry sites.
The process to purchase is easy, why? Because the product you ultimately get is NOT what the photo looks like unless you use a magnifying glass. My sons made a mother's ring for me for Mother's Day and the side stones were so small we couldn't tell which one was which. It's companies like this which makes shopping on the Internet suspect. Go to a brick and mortar store so that you can get a quality product. If you do get something DO NOT take off the store tag because if you do you will not be able to get a refund.
Bought a necklace for my wife for her first mother's day on their website the Sunday before (a whole week before). I paid extra on shipping to ensure I had it in time and was told I would receive it on Thursday. These scumbags DIDN'T PUT THE NECKLACE IN THE MAIL UNTIL SATURDAY (the day before Mother's day) and it didn't arrive until Monday. So my wife wouldn't have a present to open on her first mother's day because these schmucks couldn't keep their word and deliver when they promised. Trying to even get a hold of customer service rep was bad and when I finally did it was an absolute nightmare.
This is the worst online shopping experience I have ever had, and would suggest to anyone who reads this to stay well away from Jewlr. They're a bunch of frauds!
All around poor quality. I'll start with the stones they look completely fake and plastic and even upgraded to the better stones. Then after my wife has worn the ring for less than 12 hours the ring turned her finger green. By the way the jewelry tag has to remain on to be able to return the item. But how are you suppose to know the jewelry will turn you green if you can't wear it with the tag attached? Because who wants to wear a ring with a piece of string and plastic tag attached to it. I have yet had a chance to speak with anyone from there but I promise you it probably won't go over to smooth. So save your money and go to a actual store and don't be fool by these cheap asses. By the way I spent 275 dollars on a ring just Incase anyone thinks I spent the least amount of money I could.
I was fortunate to find Jewlr when spontaneously googling for a place to order a Mother's Ring for myself. They have a beautiful selection of settings and so many customizable options that allow you to create exactly what you're picturing. And the pictures do not do justice to the finished product -- I received my ring yesterday (a day earlier than scheduled!) and it was so far beyond my expectations. I am so proud to wear it! Jewlr followed up by email/text several times during the process. Great customer service, excellent products!
Right from the very start my experience was great. From the ordering process to delivery it was easy and thorough. The ring arrived really fast (5 days) and it's absolutely beautiful! Craftsmanship and stones are just amazing! The box it comes with is very pretty as well as the free gift I received. Thank you so much and I will definitely do business with Jewlr again.
Website was very easy to use. My ring actually came in the mail a lot earlier than it was said too even though I ordered it a week before mothers day. I am extremely happy with the service great communication via email and text messages. However, the engravings are tiny and so is the actual ring. My mom is a size 7 and the stones are small as well. I have not worn it because it is a gift for someone else I am hoping the quality is what they promised and I am very worried about that given the current concerns. They need to include a picture of it on someone's finger to show actual size.
I ordered my mom a mother's ring with our birthstones and names engraved on it. The ordering process was easy and it shipped quicker than I thought it would. The ring is beautiful and my mom loved it!
I rec'd my first piece of jewelry from this company and was very happy w/ not only the bar ring but they also added a free pave heart necklace! The quality was excellent and the box it came in was fabulous! I will definitely be shopping here again! Very satisfied customer for sure!
I ordered the Rita engagement ring and I am so very pleased with my purchase. I will be getting married next month in Vegas to a wonderful loving man. He had My Perfect Love engraved on the band and it brought tears to my eyes. The pictures of the ring do it no justice. Absolutely stunning!
1st Purchase: Rose Gold Name Necklace quality of nameplate great however the chain was flimsy.
2nd: Husband bought a ring received tarnished.
3rd: Bought gift for my niece's 16th birthday was supposed to arrive Thursday last week. I figured even if it arrive on the Friday i will be ok. It is now Monday and it hasnt arrived yet. She is from out of town and i would never have purchases it if I knew i wouldnt have it for the weekend.
3 strikes and Im done with company. From quality to delivery issues its not worth my time.
I just received my today! It gorgeous one of kind, customized to your liking! One of my favorite pieces of jewelry and i always have my babies around my neck!
Jewlr provides a quality product along with exceptional customer service... my daughter is delighted with her gift
I purchased a nice 10k family piece with four stones, and engraving.
The overall shopping experience was great with a very polished website and order customization process.
The ring was produced and shipped within a week of ordering, and arrived on time as expected.
The ring is nice, the engravings look good and are actually slightly larger than the website showed(which is a good thing since I was concerned they would be too small to read as others have mentioned)
I ordered a diamond(cubix), emerald(genuine), topaz(genuine) and ruby(genuine). The cubix diamond and genuine topaz are acceptable I feel, but the ruby and emerald are so opaque that they look plastic.
I immediately started the refund process as I felt very disappointed with the stone quality, especially having paid the upgrade to genuine stones (except diamond).
I will update this review with my return experience, as I am slightly concerned with how it will go.
I love my ring so much just as beautiful as expected. I've been trying to find something similar for so long but couldn't find anything near as beautiful as these pieces are. I needed some assistance with this purchase and customer care was outstanding. I'll definitely buy from JEWLR again. Highly recommended.
My experience with Jewel was fantastic! I ordered a mother's ring with 7 jewels across a band. I was shocked when I received it and it was such a quality piece. The band is very thick and each stone is pristine. I have had a dream of making this ring (which is actually a family ring with my husband and my stones also) for almost 10 years. I knew we weren't done having kids so I waited until I was sure our family was complete. I never imagined I would be able to obtain such a beautiful piece at such an affordable price. Having five daughters I couldn't afford to spend thousands of dollars to have a custom made heirloom. Jewel allowed me to do this at an exceptional value without compromising any of the quality. I would recommend this company to anyone! I also utilized the free resizing option that they offer because I ordered my ring half a size too big. The process was quick and customer service was accommodating and user friendly. I am delighted to have my ring and it will never leave my finger. Thank you to Jewel for helping to fulfill a dream of mine beyond what I ever imagined.
Was very excited to order some rings. Looked beautiful online and there were great reviews. When I received the ring it was emerald that was white and milky. A sign of a poor quality emerald. Was ready to return it when I spoke to customer service who told me that because I had worn it and removed the tag it COULD NOT be returned. I would stay away and avoid getting ripped off.
JEWLR is absolutely fantastic! Any and all jewelry I get I purchase from JEWLR. The quality of the jewelry is impeccable! Can't be found anyplace else! Definitely worth taking a look and purchasing jewelry here! You WON'T be disappointed!
I received the ring I ordered for my girlfriend today via FedEx delivery, 4
Days after I ordered it! The ring is beautiful and she loves it. Even the package it came in is lovely.
I saw this ring in an ad on Facebook and I really liked the look of it, so
I took a chance. That chance has paid off.
Thank you VERY much!
I was extremely satisfied with the recent purchase of a family ring. It arrived within one week of ordering, it has a one-year guarantee and it had free sizing which was unnecessary as the ring fit perfectly. It is 10 karat gold with three genuine birthstones. The quality of the ring is excellent and the price was easily 50% less than what I would've paid in a jewellery store. This will be a ring that gets passed from generation to generation!
This Company has it together from communication, to shipping, to professionalism. Ordered an engraved 3 heart cluster engagement ring. The Express shipping was only 15$. I had a question about the shipping... talked to a real person through instant messenger. They were so prompt. Very friendly. The ring got here so quick. It was absolutely Gorgeous. The engraving was perfect. It was a surprise proposal and was half size to big. They size for free. I will definitely order from them again. Quality product, Amazing company. Love it.
Answer: It is the company making all the good reviews. I was just reading the bad reviews and found that I am having the same issue with everyone. Ring turning the finger green and made really cheep. Won't return money because the ring was re-sized This place is just a big Scam!
Answer: Hi Wendy P. There should be a stamp on the ring. The stamp is generally very small and sometimes hard to see.
Answer: Hi Trey p. Shipping is only 3 - 5 business days and the time for us to make it is less than 7 business days so if you ordered it then, you should have received it by now. Please contact customerservice@jewrl.com with you order number so that we can help you.
Answer: We can definitely provide you a discount code for the first order -- discount codes can be applied to non sale items. Please contact our customer care team at customerservice.jewlr.com and they will be able to help you with the order. Thank you
Answer: Hi Christine S. Thanks for your feedback regarding the email. When an item or wishlist is shared, only one email should be sent to the designated recipient. We appreciate you notifying us of this issue and we will look into it so that this does not happen. Regarding your second question we want our customers to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, 99 day return policy even if you've personalized the item with an engraving. If you are not completely satisfied with your purchase you may return it for a full refund. You can read more about our return policy here: https://www.jewlr.com/info/return_policy
Answer: Hi Eri We have both genuine and simulated stones. All genuine stones are unique and come in various colors. Some are lighter than others and, depending on the stone, some will have more inclusions. They are also very difficult to photograph and accurately depict on a website Simulated stones are created in labs so they wont have the same variations of a genuine stone. You can read more about this on our FAQs. https://www.jewlr.com/info/faq I hope this helps.
Answer: HI Lee J. Once the item is manufactured and ready to ship, the shipping time from our facility to Australia is 5 - 7 business days. You can see the manufacturing time on the website on each of the items as you personalize it.
Answer: Hi Regina - our silver products are made with. 925 sterling silver.
Answer: Hi Brandyn Someone will try to contact you but please, you can also email us directly at customerservice@jewlr.com - Please provide the email information that you would have used to place the order. This will help us to help you with your order. Thank you
Jewlr specializes in selling high quality personalized jewelry. Browse infinity rings, mothers rings, promise rings, heart pendants, name necklaces, name bracelets and birthstone jewelry for anniversaries, birthdays, engagement and wedding gifts.