Jewlr has a rating of 3.2 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift and beautiful ring. Jewlr ranks 4th among Fashion Jewelry sites.
Although I chose not to keep the item I ordered Jewlr return policy was easy and quick. The response time with their customer service department was quick to respond and assist. I appreciate their team. I will definitely look to them for any future jewelry needs that I may have.
You truly get what you pay for. I love the fact that they are local and shipping and delivery is super fast. I have ordered 2 products from them, white and gold metal. Great quality, real metal comes with certification.
I highly recommend them.
When I first ordered from Jewlr, it was a promise ring for my girlfriend that I wanted to gift her before leaving for basic training in the Marine Corps. I ordered it in the middle of August, the back to the school sale saved me $50 on the ring and customized box. I thought it was too good to be true. The ring arrived 4 days early so I could propose it before basic, and it was amazing, a great material with no loose parts or damage anywhere. The ring was beautiful and my girlfriend loved it. Thanks to Jewlr I got this ring at a fair price without paying ridiculous jeweler fees that most businesses charge.
I was looking for a fine ring to use as a knuckle ring. I found the perfect ring on this site ~ it's absolutely beautiful! I also received a free gift ~ a very pretty necklace with an adjustable chain so I was able to shorten it to the length I wanted. So happy with my purchase(s) ~ would definitely recommend!
Whilst I was a little nervous ordering online; the end result was great. My piece arrived well packaged, on time and it's beautiful. I spent a heap of time researching many options and am really happy with the end product. Thank you Jewlr - love your work.
The original ring order arrived with some finishing issues. After sharing photos of our concerns, customer service was prompt to provide return Instructions for repair. Additionally, we needed the ring two sizes smaller. Jewlr also promptly refunded the premium for the size originally ordered. After about 2 weeks, we inquired as to the status of the repair and within hours we received a reply with the estimated date of delivery. We had an upcoming family reunion over the July 4 holiday and very much wanted to share this occasion with them. We asked if possible, could we receive ring on or before July 3. Again, within hours of our request, customer service said delivery could be expedited for July 3. The ring arrived as promised and was exactly what we hoped for! If customers are looking for quality, value and excellent customer service, look no further. Thank you Jewlr for an outstanding experience!
I ordered a custom ring for my fiancé and it came out beautiful. My family and friends loved it and were recommended. I love how the communication was very clear and professional with the company and myself. I will be ordering my wedding ring with them once the time comes.
I recently purchased a mens ring on this website with engravings. We got the ring pretty fast and loved it, but unfortunately a week later it was ruined. I contacted customer service and they apologized for the inconvenience and sent a replacement ring no charge. We greatly appreciate this because we were no expecting that we just wanted to inform them of the problem. Thank you so much we will definitely stick to you for future services!
I was referred to Jewlr by a friend who had purchase a ring from them. I was looking for a wedding ring but didn't want a normal silver band.
After looking on the site I was impressed by the choice and eventually picked one. Unfortunately it was one size too small but Jewlr sent out a replacement straight away.
The quality of the ring is very good and I am very happy with that I have purchased.
I would use Jewlr again and have already recommend to a few friends already.
As i stated the overall ordering and designing of the ring was awesome, the quality was also above my expectation, the only critique i could give is in the names on the ring itself there almost impossible to make out there very small,
Outher then that it was well worth the $$ i will definitely use them again
Just placed my order for a customized mothers ring the overall experience ordering it and designing it was awesome now i cant wait to see the finished product
Just received my ring back from being repaired with new gemstones for each of my loving dogs, sized and re-sized after I changed my mind - Jewlr called me a couple of times to be sure of every detail as this ring in honor of my sweet dogs is so important to me. Everything is perfect and I am so glad I chose Jewlr and the wonderful people that work so hard there!
The necklace is a big hit with my Mom. The nameplate is pretty and so is the chain. Thank you! Would love to order again!
I will never regret ordering this customized ring online! I just love it! Exactly as seen online! The whole process of this purchase is just amazing from the moment you ordered it online, you begin receiving texting message informing you step by step of the making of!
I received it on time as said too! The ring looks exactly the same as online! Not gonna lie I was a bit nervous but i am more than surprisingly happy by the result! Unique customized ring! Thank you! It is for father's day, someone is going to be really happy!
I ordered a beautiful personal necklace of my sons name for my wife on her first Mother's Day, which she loved.
Jewlr included a free gift along with it which complimented it beautifully but was broken. Upon notification they immediately sent a replacement completely free of charge.
10/10 service. Would buy again.
So pleased to have found this brand. The products are excellent and the customer experience is top notch! Would totally recommend and will definitely order again.
This ring is gorgeous! It's well-made, the stones are beautiful, and it fits perfectly! I'm so thrilled with how it turned out. I've only had it for less than a week and I already get compliments on it everywhere I go. I love my ring so much!
This place is a joke! Made a purchase from there and the item I received looks nothing like what I was purchasing. Craftsmanship was horrible so I decided I would return it. They have a 99 day return policy but unfortunately with kids and life in general I was not able to meet the 99 days. I emailed them prior to sending the item back stating it would be after the 99 day period and I was told, "You do not have to worry about the needed time to send the item to us". I recently received a call from the company stating they would not be giving me a refund but instead they could issue me store credit. I explained that I would never be shopping there after my first experience and they stated that was the only option. I told them that I was assured I would get my money back and emailed the company stating the item would be returned after their 99 day policy and I was assured that was fine. They stated that was an error and I shouldn't have been told that but still they would not honor their word and refund my money, insisting all they could do was issue me store credit. Beyond unsatisfied and annoyed that they have $350 of mine and the item I purchased and will do nothing about my refund I am owed.
It was my first time ever buying jelwery on line and I was nervous but when I got the ring I had ordered it left me breathless as did my mother
This Mothers ring blew me away when I first opened the package. The sparkle was nearly blinding. This ring surpassed all of my expectations. It's a little scary ordering items online but take my word that this company keeps you totally in the loop of the entire process. My daughter in law was so excited when she opened the box. She couldn't stop looking at it. When she went outside she was also blown away from the intense color dispersion. The wow factor is unbelievable. She cried happy tears. Thank y'all for making her Mother's Day unforgettable. I'll be ordering at least 3 more Mothers rings in the near future.
Answer: It is the company making all the good reviews. I was just reading the bad reviews and found that I am having the same issue with everyone. Ring turning the finger green and made really cheep. Won't return money because the ring was re-sized This place is just a big Scam!
Answer: Hi Wendy P. There should be a stamp on the ring. The stamp is generally very small and sometimes hard to see.
Answer: Hi Trey p. Shipping is only 3 - 5 business days and the time for us to make it is less than 7 business days so if you ordered it then, you should have received it by now. Please contact customerservice@jewrl.com with you order number so that we can help you.
Answer: We can definitely provide you a discount code for the first order -- discount codes can be applied to non sale items. Please contact our customer care team at customerservice.jewlr.com and they will be able to help you with the order. Thank you
Answer: Hi Christine S. Thanks for your feedback regarding the email. When an item or wishlist is shared, only one email should be sent to the designated recipient. We appreciate you notifying us of this issue and we will look into it so that this does not happen. Regarding your second question we want our customers to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, 99 day return policy even if you've personalized the item with an engraving. If you are not completely satisfied with your purchase you may return it for a full refund. You can read more about our return policy here: https://www.jewlr.com/info/return_policy
Answer: Hi Eri We have both genuine and simulated stones. All genuine stones are unique and come in various colors. Some are lighter than others and, depending on the stone, some will have more inclusions. They are also very difficult to photograph and accurately depict on a website Simulated stones are created in labs so they wont have the same variations of a genuine stone. You can read more about this on our FAQs. https://www.jewlr.com/info/faq I hope this helps.
Answer: HI Lee J. Once the item is manufactured and ready to ship, the shipping time from our facility to Australia is 5 - 7 business days. You can see the manufacturing time on the website on each of the items as you personalize it.
Answer: Hi Regina - our silver products are made with. 925 sterling silver.
Answer: Hi Brandyn Someone will try to contact you but please, you can also email us directly at customerservice@jewlr.com - Please provide the email information that you would have used to place the order. This will help us to help you with your order. Thank you
Jewlr specializes in selling high quality personalized jewelry. Browse infinity rings, mothers rings, promise rings, heart pendants, name necklaces, name bracelets and birthstone jewelry for anniversaries, birthdays, engagement and wedding gifts.