Jewlr has a rating of 3.2 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift and beautiful ring. Jewlr ranks 4th among Fashion Jewelry sites.
I placed a rush order for an engagement ring. The team made sure I've received it on time and it is absolutely breathtaking! Exceeded my expectation, will definitely recommend!
Very pleased with the help and advice with the item I brought, the puzzle piece charm with the engraved words MUM with a ruby stone.
I purchased a custom band for my husband for our anniversary. He absolutely loves it. He tells me "it's very comfortable and stylish".
Online help was available immediately. Query was dealt with straight away, resulting in complete satisfaction.
Ordered a name necklace for my granddaughter for Christmas. Arrived right on the date I was given even though we are in the middle of a mail slow down! It is lovely and I know my granddaughter will love it! Thanks Jewlr.
A very happy grandma.
The packages came quick and it made my girlfriend and I smile. We have had a rough week but when she saw me with a Jewlr box her eyes lightened and she gave me a big hug. Jewlr does an amazing job on all their beautiful unique jewelry.
Not going to lie i was very sceptical about buying an engagement ring online but was 100% worth it, great value for money. Even got my delivery before expected date. Quality is unreal!
I must say, the customer service representatives at JEWLR are top notch. They went way above and beyond to help me place my order. If they didn't know a step, they asked their supervisor. I am totally impressed by JEWLR! I look forward to receiving my necklace.
I have had incredible customer service with this company. I received a mother's ring from Jewlr from my husband for my birthday and while it was beautiful, it was simply NOT my style (at all). I looked up the other products that Jewlr offers and found the EXACT ones (yes, I'll be ordering 2 rings!) that I wanted. So I contacted customer service and they said that it was no problem to return the one I received. Everything has happened so quickly and with ample consideration for me as the customer. I can't wait to place my new order. Thank you!
I ordered a good necklace with an inscription on it. The gold plaque was soooooo small you can't see the writing. I had to get a microscope to see if it said what I wanted it to say. When you order the picture looks so much bigger. I would never have ordered it hard I known it would be so small. I ordered make played before and was satisfied. So I ordered again. This time I'm disappointed. Don't know if I'll order again.
Customer service responded quickly when I thought my necklace was missing. It was located and turned out even better than I thought. I will definitely order again!
I order a necklace for my girlfriend and even I was excited when it came in. I opened the package to see a chain so thin an infant could break it and the lettering on the chain wasnt even an inch long so overall I'm am NOT happy and reccomend going somewhere else (basically the website makes everything look bigger than it actually is, in person the necklace is the perfect size for an infant)
My ring was just what I was looking for. Very beautiful. This is a gift for my daughter in law for her 40th birthday. I am so excited to give it to her.
My girlfriends ring broke and lost a gem. I sent it to jewlr for a small repair fee and had it fixed. It did take a little while to get back but it was well worth every second as my girlfriend loves the ring more now than in the beginning. By far the fastest customer service I've had from any company too.
Incredibly thankful! They are so prompt and were very kind, helpful and professional! Highly recommended!
The ring was so beautiful but the first thing I noticed is the set up of box. The neatness & how everything was organized and fitted. I just opened it and automatically loved it.
Purchased triple heart pendant which I absolutely love... after wearing a few times the chain broke. Contacted Jewrl and received prompt response. They provided instructions on sending chain for repair, no cost to me. Within one week I received repaired chain! I am very impressed with this company. They have excellent customer service. I will definitely be making future purchases from Jewrl. Thank you.
I ordered an infinity ring with "... and beyond" engraved and it was delivered today (day early) and I am MORE then happy with it! It is absolutely BEAUTIFUL and so much prettier then online! Words cant express how happy I am and I will definitely be ordering more!
I was very happy with the delivery and the product, but I was more impressed with the customer service and how professional the staff was. They actually listened to what I had to say, (without interrupting) and resolved my issue quickly. Thank you for your focus and dedication, I will be shopping with you again!
Answer: It is the company making all the good reviews. I was just reading the bad reviews and found that I am having the same issue with everyone. Ring turning the finger green and made really cheep. Won't return money because the ring was re-sized This place is just a big Scam!
Answer: Hi Wendy P. There should be a stamp on the ring. The stamp is generally very small and sometimes hard to see.
Answer: Hi Trey p. Shipping is only 3 - 5 business days and the time for us to make it is less than 7 business days so if you ordered it then, you should have received it by now. Please contact customerservice@jewrl.com with you order number so that we can help you.
Answer: We can definitely provide you a discount code for the first order -- discount codes can be applied to non sale items. Please contact our customer care team at customerservice.jewlr.com and they will be able to help you with the order. Thank you
Answer: Hi Christine S. Thanks for your feedback regarding the email. When an item or wishlist is shared, only one email should be sent to the designated recipient. We appreciate you notifying us of this issue and we will look into it so that this does not happen. Regarding your second question we want our customers to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, 99 day return policy even if you've personalized the item with an engraving. If you are not completely satisfied with your purchase you may return it for a full refund. You can read more about our return policy here: https://www.jewlr.com/info/return_policy
Answer: Hi Eri We have both genuine and simulated stones. All genuine stones are unique and come in various colors. Some are lighter than others and, depending on the stone, some will have more inclusions. They are also very difficult to photograph and accurately depict on a website Simulated stones are created in labs so they wont have the same variations of a genuine stone. You can read more about this on our FAQs. https://www.jewlr.com/info/faq I hope this helps.
Answer: HI Lee J. Once the item is manufactured and ready to ship, the shipping time from our facility to Australia is 5 - 7 business days. You can see the manufacturing time on the website on each of the items as you personalize it.
Answer: Hi Regina - our silver products are made with. 925 sterling silver.
Answer: Hi Brandyn Someone will try to contact you but please, you can also email us directly at customerservice@jewlr.com - Please provide the email information that you would have used to place the order. This will help us to help you with your order. Thank you
Jewlr specializes in selling high quality personalized jewelry. Browse infinity rings, mothers rings, promise rings, heart pendants, name necklaces, name bracelets and birthstone jewelry for anniversaries, birthdays, engagement and wedding gifts.