James Free Jewelers
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James Free JewelersReviews 516

3.9
How would you rate James Free Jewelers?
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James Free Jewelers Reviews Summary

James Free Jewelers has a rating of 3.9 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention and customer service. James Free Jewelers ranks 9th among Engagement Rings sites.

service
3
value
2
returns
1
quality
2

Instant Feedback

582 reviews
New York
1 review
0 helpful votes
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Gucci Ring
December 20, 2018

I was more than pleased with Wes and Abby when I placed the order. This is a very classy store and I plan to purchase more items in the future. I received the ring today and I love it. Thanks again. Happy Holidays. Sincerely. Dawn

Date of experience: December 17, 2018
Georgia
1 review
0 helpful votes
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Best service
December 18, 2018

Best service from associates to accomodate customer's needs. Their prompt service should be commended.

Date of experience: December 16, 2018
Ohio
2 reviews
7 helpful votes
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Reliable
December 17, 2018

I ordered 2 bracelets for my daughter for Christmas. They arrived quickly and in perfect condition. A personal note was enclosed from Molly which is something I haven't seen in years! The only reason I didn't rate a 5 star is that would have appreciated a certificate of appraisal.

James Free Jewelers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 15, 2018
James F. — James Free Jewelers Rep
over a year old

Hi Annie
We wanted to make sure that you did receive your appraisal we sent separately just before the holiday.
Kindest Regards,
Molly

Florida
2 reviews
0 helpful votes
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Roberto Coin Bracelet
December 17, 2018

Excellent service and prices on designer jewelry. Product arrived on time and email follow up was appreciated.

Date of experience: December 14, 2018
Florida
1 review
0 helpful votes
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Phone sales
December 17, 2018

My James Free representative was friendly and service oriented and informative. A first round draft pick for any organization. Actually talking to a real person that goes over and above was refreshing and they are my go to company for jewelry going forward because of her.

Date of experience: December 14, 2018
California
2 reviews
0 helpful votes
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Customer service went above and beyond my expectations and I'm extremely pleased with my purchase. The items arrived beautifully packaged and wrapped. I will definitely shop here again!

Date of experience: December 14, 2018
Pennsylvania
1 review
0 helpful votes
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Great Site
December 17, 2018

Item was delivered timely, in fact exactly when stated. Easy to navigate their website! The item I purchased was absolutely lovely!

Date of experience: December 14, 2018
Illinois
1 review
0 helpful votes
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James Free is on the money!
December 17, 2018

I needed a certain John Hardy bracelet for a birthday gift. They had the item, beautifully gift wrapped it and had it to me within 3 days. Also, can't beat their 3 year warranty and the efficient work of their customer servie people. Thank you James Free for making my wife's birthday a hugh success.

Date of experience: December 14, 2018
New York
1 review
0 helpful votes
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Great deal on classic piece.
December 17, 2018

Delighted to get a classic piece from a major designer at a great price. Service was reliable and site easy to use. Very pleased.

Date of experience: December 14, 2018
New Jersey
1 review
0 helpful votes
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Awesome
December 17, 2018

Awesome customer service super fast shipping highly recommend if your looking for jewelry or watches check James free jewelers out you won't be disappointed

Date of experience: December 14, 2018
California
1 review
0 helpful votes
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Wonderful source for John Hardy!
December 17, 2018

James Free has a wonderful selection of John Hardy pieces, generous discount coupons, & superb customer service. Abby has been a pleasure to work with!

Date of experience: December 14, 2018
Ohio
1 review
0 helpful votes
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Best customer service!
November 3, 2018

My family has been shopping at James Free for 25 years. Michael and his staff treat us like family.

Date of experience: November 1, 2018
Ohio
1 review
0 helpful votes
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Repeat Customer
October 29, 2018

I've been a James Free customer since the 70's. They have always been very helpful and worked with me to find the pieces I wanted. Even custom pieces have been absolutely beautiful. Great staff that really care.

Date of experience: October 26, 2018
Michigan
9 reviews
1 helpful vote
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When you come into a place as Awesome as James Free you can either allow it to get to you or you can appreciate the fact that there are not only Beautiful Jewelry but there are Beautiful People there as well. It's a Great place that wants to Help you with a purchase You Want or a small purchase You Want. The size doesn't matter but YOU Matter To Them. That means a great deal. Thanks James Free!

Date of experience: October 26, 2018
Connie T.
0 reviews
0 helpful votes
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Love love love GUCCI, my issue was the length of the bracelet and quality. Usually Gucci is top of the line however this looked cheap.

Date of experience: October 8, 2018
Kate B.
0 reviews
0 helpful votes
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Ordering wedding bands
October 5, 2018

Ordering wedding bands. Online chat was super helpful! Hopefully he likes one and it can be sized!

Date of experience: October 5, 2018
Eugene X.
0 reviews
0 helpful votes
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Very easy and happy to get 20% off!
October 5, 2018

Very easy and happy to get 20% off!

Date of experience: October 5, 2018
Pamela D.
0 reviews
0 helpful votes
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Easy to find what I wanted and easy to complete the order.

Date of experience: September 30, 2018
david w.
0 reviews
0 helpful votes
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Easy to use website, I was looking for a certain Shinola watch that you don't carry.

Date of experience: September 17, 2018
Jennifer W.
0 reviews
0 helpful votes
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Very kind
September 14, 2018

Very kind. Everyone at every touchpoint was very kind and helpful. And the jewelry I purchased is really nice. Thank you, JamesFree!

Date of experience: September 14, 2018

From the business

We specialize in helping loved ones celebrate joyful moments with unforgettable treasures.


jamesfree.com
Dayton, OH, United States