James Free Jewelers has a rating of 3.9 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention and customer service. James Free Jewelers ranks 9th among Engagement Rings sites.
I was more than pleased with Wes and Abby when I placed the order. This is a very classy store and I plan to purchase more items in the future. I received the ring today and I love it. Thanks again. Happy Holidays. Sincerely. Dawn
Best service from associates to accomodate customer's needs. Their prompt service should be commended.
I ordered 2 bracelets for my daughter for Christmas. They arrived quickly and in perfect condition. A personal note was enclosed from Molly which is something I haven't seen in years! The only reason I didn't rate a 5 star is that would have appreciated a certificate of appraisal.
Excellent service and prices on designer jewelry. Product arrived on time and email follow up was appreciated.
My James Free representative was friendly and service oriented and informative. A first round draft pick for any organization. Actually talking to a real person that goes over and above was refreshing and they are my go to company for jewelry going forward because of her.
Customer service went above and beyond my expectations and I'm extremely pleased with my purchase. The items arrived beautifully packaged and wrapped. I will definitely shop here again!
Item was delivered timely, in fact exactly when stated. Easy to navigate their website! The item I purchased was absolutely lovely!
I needed a certain John Hardy bracelet for a birthday gift. They had the item, beautifully gift wrapped it and had it to me within 3 days. Also, can't beat their 3 year warranty and the efficient work of their customer servie people. Thank you James Free for making my wife's birthday a hugh success.
Delighted to get a classic piece from a major designer at a great price. Service was reliable and site easy to use. Very pleased.
Awesome customer service super fast shipping highly recommend if your looking for jewelry or watches check James free jewelers out you won't be disappointed
James Free has a wonderful selection of John Hardy pieces, generous discount coupons, & superb customer service. Abby has been a pleasure to work with!
My family has been shopping at James Free for 25 years. Michael and his staff treat us like family.
I've been a James Free customer since the 70's. They have always been very helpful and worked with me to find the pieces I wanted. Even custom pieces have been absolutely beautiful. Great staff that really care.
When you come into a place as Awesome as James Free you can either allow it to get to you or you can appreciate the fact that there are not only Beautiful Jewelry but there are Beautiful People there as well. It's a Great place that wants to Help you with a purchase You Want or a small purchase You Want. The size doesn't matter but YOU Matter To Them. That means a great deal. Thanks James Free!
Love love love GUCCI, my issue was the length of the bracelet and quality. Usually Gucci is top of the line however this looked cheap.
Ordering wedding bands. Online chat was super helpful! Hopefully he likes one and it can be sized!
Very easy and happy to get 20% off!
Easy to find what I wanted and easy to complete the order.
Easy to use website, I was looking for a certain Shinola watch that you don't carry.
Very kind. Everyone at every touchpoint was very kind and helpful. And the jewelry I purchased is really nice. Thank you, JamesFree!
Answer: James Free is a totally legit company. They've been in Dayton for decades. They also have a store in Cincinnati. Buy from them without any concern or fear. They are good people.
We specialize in helping loved ones celebrate joyful moments with unforgettable treasures.
Hi Annie
We wanted to make sure that you did receive your appraisal we sent separately just before the holiday.
Kindest Regards,
Molly