James Free Jewelers has a rating of 3.9 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention and customer service. James Free Jewelers ranks 9th among Engagement Rings sites.
Could not have found a better price on the item I shopped for. Even tried to buy it in the Caribbean, but James Free was still the best price. Keep those sales coming!
My wife was very pleased with her Christmas gift. The help was great and e en gift wrapped it for me. Thanks Liz.
I was looking for a piece of jewelry from an Italian manufacturer. I was able to find James Free from a search of that manufacturer.
I'm in Florida and James Free is in Ohio. It is like they are next door. So seamless to work with. They even had a piece made for me out of Italy. They took care of EVERYTHING.
For many years JF has been my go to jeweler. The experience is always pleasant, I never feel rushed or pressured to buy, specialists are extremely helpful and maintain a very good history on pieces I like and have purchased. This is so beneficial year over year for matching pieces. My wife loves everything I have purchased.
We have been customers for 30 years. No matter how small or large your budget or purchase, you received exceptional service every visit.
Justin, in the Montgomery store, is very knowlegable about watches and has been a big help. I hope to do more business in the future.
Very helpful and kind sales rep - we were treated well without any pushiness. Will definitely come back again.
Could not have been happier with my dealings with Molly and everyone else at James Free. Great experience
I needed to purchase a bracelet for my son and when I got on the phone with customer service they were able to find me the right one and ship it to me three days before
Abby was great. She ensured I was completely satisfied with my purchase and made the whole experience a breeze.
Beautiful Mikimoto pearls and amazing customer service. Kept me informed concerning the processing and delivery of my order. Will definitely be back for future purchases.
Courteous and professional resolution to a lost package. Response was immediate and impressively handled with kindness and concern.
Ordered a Daniel Wellington watch as a last minute gift. Great price. Fast shipping (arrived in 3 days). Nicely boxed. Extremely happy with item and service.
Thank you!
Robyn S
You are so much more than just a customer at James Free. Kara took the time to find exactly what I wanted, and provided options I would have never though of within my tastes and budget. Simply outstanding and a customer for life.
I live out of state and needed to order a charm as a Christmas present for my mom who lives in Dayton. She has a bracelet with silhouette charms of all her grandchildren but I could not find the item on the website to purchase (all past charms have come from James Free as well). I called the 800 number and spoke with Abby Glendenning who took all of my information, got me pricing, and even posted the item on the website temporarily to allow me to make the purchase. She was very helpful, lightning quick in email replies, and provided all the info I needed to ensure that the charm would be ready for pickup in time for our family's Christmas celebration. She again emailed a day before I was supposed to pick up alerting me that the item was ready ahead of time and waiting if I was in town. Pick up was a breeze in the store and overall the experience was a great one thanks to Abby's attention; all for an $18 charm. Please ensure that Abby gets some type of recognition for making this an easy and pleasurable experience.
Great customer service, Abby was helpful through the whole process. I will continue to shop at James Free Jewelers.
I ordered a Gucci watch on the James Free website, and had the item delivered to the Dayton store the next day. A store rep touched base with me and made sure I knew the order was in and had it ready for me that afternoon. Flawless service and product!
I can't remember who helped me but she was very helpful and made my experience great! Thank you! I will be using this site again!
Price. Quality. Service. All three were a ten.The necklace was sent immediately and with beautiful packaging. I could not be happier and will use them again if the need arises. Thank you.
This ring is for a gift, and it looks very nice. Ordering online was easy and the shipping was fast. I look forward to giving it to my husband on Christmas.
Answer: James Free is a totally legit company. They've been in Dayton for decades. They also have a store in Cincinnati. Buy from them without any concern or fear. They are good people.
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