James Free Jewelers
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James Free JewelersReviews 516

3.9
How would you rate James Free Jewelers?
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James Free Jewelers Reviews Summary

James Free Jewelers has a rating of 3.9 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention and customer service. James Free Jewelers ranks 9th among Engagement Rings sites.

service
3
value
2
returns
1
quality
2

Instant Feedback

582 reviews
Florida
2 reviews
1 helpful vote
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Best Price in Town
January 9, 2019

Could not have found a better price on the item I shopped for. Even tried to buy it in the Caribbean, but James Free was still the best price. Keep those sales coming!

Date of experience: January 7, 2019
New Hampshire
1 review
1 helpful vote
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Great ring
January 9, 2019

My wife was very pleased with her Christmas gift. The help was great and e en gift wrapped it for me. Thanks Liz.

Date of experience: January 7, 2019
Florida
2 reviews
0 helpful votes
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I was looking for a piece of jewelry from an Italian manufacturer. I was able to find James Free from a search of that manufacturer.

I'm in Florida and James Free is in Ohio. It is like they are next door. So seamless to work with. They even had a piece made for me out of Italy. They took care of EVERYTHING.

Date of experience: January 6, 2019
Indiana
1 review
10 helpful votes
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Every year
January 7, 2019

For many years JF has been my go to jeweler. The experience is always pleasant, I never feel rushed or pressured to buy, specialists are extremely helpful and maintain a very good history on pieces I like and have purchased. This is so beneficial year over year for matching pieces. My wife loves everything I have purchased.

Date of experience: January 6, 2019
Ohio
1 review
0 helpful votes
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Exceptional service every visit
January 7, 2019

We have been customers for 30 years. No matter how small or large your budget or purchase, you received exceptional service every visit.

Date of experience: January 6, 2019
Florida
2 reviews
0 helpful votes
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Great personal service
January 7, 2019

Justin, in the Montgomery store, is very knowlegable about watches and has been a big help. I hope to do more business in the future.

Date of experience: January 6, 2019
New Jersey
1 review
0 helpful votes
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Fantastic service
January 7, 2019

Very helpful and kind sales rep - we were treated well without any pushiness. Will definitely come back again.

Date of experience: January 6, 2019
Washington
1 review
0 helpful votes
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Great people very helpful
December 29, 2018

Could not have been happier with my dealings with Molly and everyone else at James Free. Great experience

Date of experience: December 26, 2018
Georgia
1 review
0 helpful votes
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Awesome service
December 25, 2018

I needed to purchase a bracelet for my son and when I got on the phone with customer service they were able to find me the right one and ship it to me three days before

Date of experience: December 22, 2018
California
1 review
0 helpful votes
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Great Customer Service
December 24, 2018

Abby was great. She ensured I was completely satisfied with my purchase and made the whole experience a breeze.

Date of experience: December 21, 2018
Colorado
1 review
0 helpful votes
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Perfect pearls
December 24, 2018

Beautiful Mikimoto pearls and amazing customer service. Kept me informed concerning the processing and delivery of my order. Will definitely be back for future purchases.

Date of experience: December 21, 2018
Arizona
1 review
0 helpful votes
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Excellent customer service
December 24, 2018

Courteous and professional resolution to a lost package. Response was immediate and impressively handled with kindness and concern.

Date of experience: December 21, 2018
Massachusetts
1 review
0 helpful votes
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Daniel Wellington watch
December 22, 2018

Ordered a Daniel Wellington watch as a last minute gift. Great price. Fast shipping (arrived in 3 days). Nicely boxed. Extremely happy with item and service.

Thank you!
Robyn S

Date of experience: December 19, 2018
Washington
1 review
0 helpful votes
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You are so much more than just a customer at James Free. Kara took the time to find exactly what I wanted, and provided options I would have never though of within my tastes and budget. Simply outstanding and a customer for life.

Date of experience: December 19, 2018
Michigan
1 review
16 helpful votes
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Impressive experience
December 21, 2018

I live out of state and needed to order a charm as a Christmas present for my mom who lives in Dayton. She has a bracelet with silhouette charms of all her grandchildren but I could not find the item on the website to purchase (all past charms have come from James Free as well). I called the 800 number and spoke with Abby Glendenning who took all of my information, got me pricing, and even posted the item on the website temporarily to allow me to make the purchase. She was very helpful, lightning quick in email replies, and provided all the info I needed to ensure that the charm would be ready for pickup in time for our family's Christmas celebration. She again emailed a day before I was supposed to pick up alerting me that the item was ready ahead of time and waiting if I was in town. Pick up was a breeze in the store and overall the experience was a great one thanks to Abby's attention; all for an $18 charm. Please ensure that Abby gets some type of recognition for making this an easy and pleasurable experience.

Date of experience: December 19, 2018
Indiana
1 review
0 helpful votes
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Great customer service, Abby was helpful through the whole process. I will continue to shop at James Free Jewelers.

Date of experience: December 18, 2018
Kentucky
1 review
0 helpful votes
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Clock stopper
December 21, 2018

I ordered a Gucci watch on the James Free website, and had the item delivered to the Dayton store the next day. A store rep touched base with me and made sure I knew the order was in and had it ready for me that afternoon. Flawless service and product!

Date of experience: December 18, 2018
Florida
1 review
0 helpful votes
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Very helpful!
December 21, 2018

I can't remember who helped me but she was very helpful and made my experience great! Thank you! I will be using this site again!

Date of experience: December 18, 2018
Florida
1 review
0 helpful votes
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Necklace purchase
December 21, 2018

Price. Quality. Service. All three were a ten.The necklace was sent immediately and with beautiful packaging. I could not be happier and will use them again if the need arises. Thank you.

Date of experience: December 18, 2018
Ohio
3 reviews
0 helpful votes
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Very nice Ring!
December 21, 2018

This ring is for a gift, and it looks very nice. Ordering online was easy and the shipping was fast. I look forward to giving it to my husband on Christmas.

Date of experience: December 18, 2018

From the business

We specialize in helping loved ones celebrate joyful moments with unforgettable treasures.


jamesfree.com
Dayton, OH, United States