ITZSupport Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the professionalism, patience, and thoroughness of its technicians. Many reviews highlight the effective communication and willingness of staff to resolve complex issues, contributing to high customer satisfaction. However, some concerns have emerged regarding potential scams targeting vulnerable individuals, leading to distrust among a segment of the clientele. Overall, while the majority of feedback reflects a commitment to quality service and customer care, addressing these negative perceptions will be crucial for maintaining trust and loyalty in the long term.
This summary is generated by AI, based on text from customer reviews
Everyone be careful! They shoot a pop-up window and ask you to call, and imply that they are affiliated with Microsoft/Windows. They are a THIRD PARTY and they are NOT affiliated with Microsoft. They will ask to take control of your computer and inevitably say there's a virus. They will suggest you need to take immediate action and get you to buy into a subscription of their "product," which at best will do nothing and at worst be full of malware and spyware. On top of that, it's ridiculously expensive.
VERY HAPPY WITH YOUR SERVICE AND PATIENCE, AND HAVE A MERRY XMAS KEVIN. MARTIN. KEVIN WAS VERY HELPFUL
SHAWN WAS A VERY HELPFUL AND KNOWLEDGEABLE SERVICE PROVIDER
HE WAS PATIENTAND CONSIDERATE AT ALL TIMES. I AM NOT THE MOST TECNICHAL PERSON AND HE HELPED ME THROUGH EVERYTHING. MANY THANKS!
Kevin was very helpful, and his customer service is amazing! He was very patient with explaining everything to me.
Services, and customer service was wonderful. Kevin is the best! I would recommend Kevin, and ITZ SUPPORT
Very patient very helpful customer service person Kevin Martin I do like the ICON with information ready in cases it is needed.
Kevin Martin is really a great help - very efficient and very professional dealing with customers. Great guy!
Kevin was GREAT al problems were cured and was a very good communicator the language was a little hard at times but he over looked my inabilities t under stand him all in all it was a great job done
JOHNNY WILSON, THE REPRESENTATIVE WAS MOST HELPFUL GETTING THE COMPUTER TO RESTART WITHOUT A LOSS OF FORMATION.
ERIC WAS VERY HELPFUL AND ALSO VERY PATIENT WITH ME THROUGHOUT THE ENTIRE PROCESS. HE MADE ME FEEL THAT HE REALLY CARED ABOUT WHAT WAS HAPPENING TO ME. ALSO WAS VERY PATIENT WITH AN OLDER PERSON WHO DID NOT KNOW THAT MUCH ABOUT THE COMPUTER.
Great service, great customer service in getting my computer cleaned up. Cheers for your wonderful service.
I spoke with Oliver today. He was a Great help and talked me through everything. He gets a 10 from me, Thank you for making me feel good and fixing my computer.
Service was fast, friendly and complete. I had no idea how much trouble my computer was in and for how long it was in that condition. Much appreciated. Thanks!
Kevin martin gave excellent assistance. Very persaonable. Covered all, very thorough.
Enjoyed working with him.
Kevin Martins his co-workers are Awesome and such Outstanding people i would recommend them to everyone.
This company is a SCAM! They use scam websites that throw up a message that says that you have an infection and that it needs to be resolved immediately and to call Microsoft. The number mysteriously calls someone who says they are authorized by Microsoft but they are not. Anyone who knows better knows damn well they are not. They have NO fee structure and charge whatever they think they can swindle out of the sucker on the phone! The FTC is investigating them. PLEASE DO NOT PAY THIS COMPANY! IF YOU HAVE ALREADY PAID THEM CALL YOU CREDIT CARD COMPANY OR BANK AND REPORT THIS AS FRAUD!
Parker is an excellent customer service representative. He is very patient and kind when explaining issues and concerns. I highly reccomend using him for all my computer needs.
Eric lewis did a great job with securing my network and provided excellent customer service! I bought the 5 year security and the auto version and look forward to working with him in the years to come.
Parker Wells was very helpful in fixing my computer very through. I will save his information and call him back in the future with any other computer issues I have. You should do the same!
Parker wells is very good and help in my Problem and pleasant talking to you.
Suggesting every one to fix your computer from Parker...|!
From the business
Get 24x7 Online Technical Support by ITz Support. Call Toll free no. +1-855-688-7400 for best tech support services. Ring and grab IT Technical Support services now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members