Italo Jewelry

I placed an order for a ring on 11/4/21. The item did not arrive within the committed to timeframe, so I contacted Italo via email by replying to my order confirmation email. They sent the tracking number; however the package was cited as "undeliverable no such address". I receive packages often, so that is not true. My address was verified repeatedly and correct within the tracking information. They finally agreed to "re-send". Again, the package was late so I contacted them again. The same issue occurred. The tracking info must've been fraudulent. I have contacted Italo Jewelers 10 times (seriously!) since mid-November about not receiving the merchandise and then seeking a refund. Although they reply and promise a refund will be processed, I have yet to receive a refund confirmation from PayPal. Since it's PayPal, I can't dispute the charge until it's been 180 days. I plastered their social media with warnings to other consumers and reported their scamming practices to the Better Business Bureau.

I ordered a ring Feb. 8 2022 which was charged to my credit card. So far no ring, plus the company is not getting back to me. They gave me a tracking number which "Could not be found". Help!

Everyone should be suspicious of any company that won't provide their address for returning merchandise. I have emailed them 4 times asking for it so that I can return a ring I bought within their 30 day return policy. The ring doesn't fit and the stones are too big and uncomfortable between my fingers. They keep offering me other merchandise that I don't want and still won't provide their address!

This is ongoing. As of today they want me to take a picture of the ring with tag attached and once they examine the picture, they will "offer me the address". I have sent them their damn picture and plan to go balls to the wall with these people if they don't give me a full refund in 7 to 10 days.

I let them know that I will send all of our correspondence to my atty. If they do not provide my refund. And if necessary, my next step will be reporting Italo Jewelry to the Federal Trade Commission (FTC) and the Internet Crime Complaint Center (IC3 that partners with the FBI). I'm really pissed off! They've messed with the wrong customer!

I ordered a ring on Nov 27,2022 and it didn't fit. I asked for a return, but they offered me a complimentary item up to $90US and an exchange (vs the return). I accepted. However, within 2 more email exchanges with customer service, they pulled back the complimentary item offer and in 2 more weeks and lots more exchanges, the wrong size ring AGAIN. Then, I had to insist that they give me the return option for both rings - they asked images of both ring sets. I sent it within 2 hours of ask. They ask for more photos with measurements. I send that as well. Then they ask for a THIRD set of pics, at which point I tell them enough, please just give me my money back. This is now January, and finally they relent and tell me to pay for USPS shipping. I do, I send the receipt as requested and it's now FEBRUARY 16 and I still only have a partial refund. They still owe me money and this is just absurd at this point.

Overall, their items are fine, but not worth the $100s they charge. You can get similar quality items for half that price on Amazon. Their teams are in China and that's where their items are manufactured.

Heads up: It takes customer service 24+ hours for every question or comment so expect long delays at every turn.

It's been 81 days, 42 emails, 7 pictures, 2 receipts, and I STILL don't have a resolution.

It took 4 weeks to receive my ring from China and within two weeks the color came off and the stones fell out. They offered me an exchange and instead of shipping the broken ring back, I could pay $20 to keep it. Seriously? I shipped the ring back for $4 and had to pay for the return shipping even though their return policy on their website lists they will pay for it for defective rings. I should have known from there. Two weeks later, received my replacement ring and two weeks after that stones fell out again and they refused to send me a return address saying it had changed from before and they would only send me the address if I approved an exchange and sent the broken ring back. I refused because I didn't want to keep paying to ship a broken ring back every 2 weeks and filed a paypal claim but lost because their policy states they do not offer refunds on replacements. I bought a $10 ring and it's lasted better and am reasonably positive it's not a white sapphire - it's a CZ. The ring turns your fingers green, the rose gold rubs off within a week, and the stones will fall out within 2 weeks.

This is my second purchase with Italo and I am very happy - first the promise ring and now the engagement ring. Always delivered in time and the rings are perfect