Italo Jewelry

THEIR JEWELRY SUCKS. IT'S CHEAP GLASS AND I'VE BEEN TRYING FOR 4 MONTHS TO GET A REFUND. THEY PLAY STUPID AND RUN YOU AROUND IN CIRCLES EVEN WHEN THEY'VE SIGNED THROUGH THF USPO THAT THEY RECEIVED THEIR " JEWELRY" BACK! BUYER BEWARE,!

I ordered a ring set March 29th, kept emailing and online chatting with the staff asking if I could get a tracking number. By this time it's June 2nd. I requested a refund and the staff was firm about sending a replacement. Each week I called just to check on the shipment of the ring and no answer. I had finally had enough and had to tell them I'm very unsatisfied and upset that the ring I bought my daughter wasn't going to be presented to her on the date she would graduate. I then told the staff if they could locate the shipment of the ring and finally they told me that the ring was lost and that they would refund me my month within 3-5 business days. Wow, 5 days later the refund was granted, and what do you know... the ring came days later in the mail. Wowwwww! So my daughter deserved a free ring for all the hell I had to endure

My order was delivered in a beautiful box with a gift. The products were totally impressive. I love it. I would come back and buy more for my daughters.

I got married 18 days ago. My husband bought me HALO DOUBLE PRONG TWO TONE SPLIT SHANK OVAL CUT BRIDAL SET SKU: C******* as my bridal set. 3 days ago the gold in the ring is completely gone! 2 WEEKS WEARING MY RING!
I is very disappointing. And now we are looking for another set (of course from another company!), but it won't be the same ring that we exchanged during our vowels... Cheap, but no quality... It looks like it is correct to say: You get what you pay for :(

I can't even give them 1 star rating
They suck... no phone numbe, email the only way of communication. Now I know why! 2 weeks I all they are saying that was 9 weeks ago!
DON'T ORDER FROM THEM, YOU WILL LOSE YOUR MONEY!

Ordered a ring... took a long time to receive as it comes from China. Ring ended up not being what I wanted. According to the website: "If you are not completely satisfied with your purchase, as long as you contact us within 60 days from the delivery date, we will process your return request." So, yes, they live up to "processing your return request", but then it's a hard stop. Nowhere in this policy does it promise your money back. Customers have come to assume that legitimate companies will offer (and want to offer) this to their customers, as this creates customer satisfaction. Customer satisfaction apparently is not a priority for Italo. The response from Italo offered the same options as other posts: exchange the item for a $90 pair of earrings, or keep the item and receive a $15 refund. Shame on me... I got hooked with a bait and switch. Shame on Italo for being $$$ driven. Overall, I would NOT recommend ordering anything from this company no matter how mesmerizing the photos on their website appear. I wish I would have found this site and read these comments before ordering. Walk away my friends, there are plenty of other places to find quality jewelry.

I bought a ring set and it's supposed to be engraved I got it but they never engraved any name I been trying to return it I just want my money back I don't want the rings anymore and they are not giving me the return address to send it back I been dealing with this problem for more than a month and still I have no response from them I will never buy again nothing from them anymore.

I have the same reviews as everyone else. I ordered and it took a month to get to me. Was given wrong information about the product with was sign #2. Then, the engravings were not there so I had to contact someone about that sign #3. They said the warehouse had to confirm they did not do engravings when I sent them pictures of the ring I had! Then, the emails are a problem! It takes forever to hear from someone if you hear from them at all. I finally just gave up. I even tried the chat which is not 24 hours like they say. I finally spoke with someone on chat and let them know the problem. They stated they were open 24 hours, but never staffed. Then after my question, closed the chat! I started chat again and they stated they had to go to the bathroom! How unprofessional! I will not be purchasing from them. Because of pandemic, I did not open package until a week or so later, so it was probably best I did not send back. I would not have gotten the money back anyway so at least I still have the ring. I have only worn 2 times, but I don't expect much considering my experience already.

"Italo Jewerly" is NOT Jewelry at all.
They sent me a crappy ring that I paid over $200 for. The ring took over a month to arrive to me from "Hong Kong". It is the quality of something out of a 25 cent machine! The customer service is NON-EXISTENT! After I threatened to go to the Better Business Bureau, they finally emailed back and stated the tags had to still be on the ring for a refund. The tags were still on, and I asked where to ship the item back to, in which they never responded. I filed a claim on PayPal against them. The process took FOREVER, but I did get my money back, and sent their 25 cent ring back to them! BEWARE! DO NOT buy from this fraudulent company! I have seen so many comments from customers in their Facebook and Instagram pages on how they've been scammed. Some have sent the rings back to them and never received a refund. The company is BAD NEWS!

I ordered two rings, to wear together and one so far is fine - I like everything about it and it really sparkles. The second ring is a huge disappointment. First it didn't look good with the other ring so there was no way I could wear them together on one finger. Also the stones appear cloudy white and don't sparkle much at all and so I was going to return it but then wore it with a different stack of rings for 4 hours and liked how it looked. I took another look at it today to see if I really wanted to keep it and then saw that a stone had fallen out! I had also just ordered a third ring to stack with the first one and now I don't want it. SO I have written them to cancel and as it is less than 24 hours since placing the order, I should have no issue and should not be charged the $20 they charge if it is more than 24 hours since placing the order. I have also written to them about the ring with the missing stone and we shall see how they handle that. I don't have a lot of confidence after reading through the reviews here. I watched YouTube videos of unboxing their products and that reassured me that they were quality items but it seems to be hit and miss. I will let you know how they handle the order cancellation and the refund. Here's hoping...

Italo Jewellery sells some absolutely beautiful jewellery for really affordable prices! The sapphires are super sparkly, and have really great quality as well

Bought an oval ring from this site, and received it after 15 days of my purchase. Customer service is amazing and ring is really beautiful! I'll wear it as my wedding ring. Thank you

This was my first order with Italo. Their social media and marketing make their products and company look first class. They had a mother days sale which i thought i would take advantage of. The first thing i thought when seeing their advertisements for mothers day in February/April 2020 was that i would be able to get something delivered by May (Mothers day) so i ordered WELL in advance.
Well its June 22nd now and i still have not received. I have sent countless emails into customer service in which they have provided me with a tracking number. The tracking number doesn't work and just shows its not valid. My last email into them stated i wanted a full refund as mothers day was well over with and the tracking number says the item is non-existent.
Their response was that unfortunately they could not refund me as the item is actually still on route. I said their tracking number they provided must be wrong because it shows non-existent and they said. Sorry. That is all

Anyways i do not have high hopes of every receiving this item so i will chalk this up as a lesson learned from ordering from these guys

Buyers BEWARE