Italo Jewelry

I am just in love with the service. The quality of product is awesome and your timing of delivery is perfect. I have no that planes. I like your service keep it up.
Thank You!

I will not recomen anybody to buy from them, I had a very bad experience with them, never came in on time and when I got the it was wrong I try to return it and they keep saying that is engraved witch I can't see the letters any ware so I can't return it they will not give me the address to return it, I post the picture of what I ordered and what I got I will never buy nothing from them anymore I don't see any name engraved like in their sample this is a pic of what I ordered and the pic of what I got

This is a beautiful ring and it fits great just got it in the mail. I love it. Beautiful ring, just as described, I would definitely recommend

WILL NOT LET YOU RETURN! I ordered a bracelet to replace one I lost. The bracelet was nice but, not like the one I wanted to replace! They offered me other merchandise & a $20 credit in place of a return direction and/or a credit from my bank!

A very good website they provide a very good service. And gives practical products. Very fast delivery. I would shop with them again, only in advance. And they have many experiences.

All u can say is I am super surprised with the ring set I got. I've seen a lot of reviews of dissatisfied people with the quality of the rings. I ordered my rings April 14th they were here on the 27th. I live in Florida. I was so scared they weren't going to be as nice as they are because of the reviews. I emailed italo jewelery multiple times being scared they werent going to be quality. They were better than I thought they would be. Italo jewelery emailed me back withing 24 hours to assure me the rings would be nice. I'm very happy with my rings and I will buy again.

I have purchased from Ítalo jewelry two times now and it has been two times too many. The first time I purchased (which we all give them grace) they said my order was backordered. So I patiently waited and it exceeded the time frame I actually needed the ring (for vacation). I thought they included a pair of sweet solitaire earrings for my long wait (this is standard folks). The ring was big and fake looking (the ring I own is worth 60,000 and I don't like taking it on vacation when it is a foreign area). This one I purchased looked very fake. My fault. I kept it. (I have never worn it ever.

So I thought why not try again, I bought another two with the consideration that I was going to return one. Ha, once again, my order was backordered and took two months plus for me to get them. In the interim, I actually asked them to cancel my order and they tried to offer me an additional 40% off to keep them. I said no they still sent them out and I had to pay to return them even after I requested them to cancel my order!

Once I returned them and had a receipt (that we sent to them) weeks later they have not refunded me my money!

I have put a claim into my credit card but I did it though PayPal so it was doubly difficult to deal with this situation.

So buyer beware…this is a company from China and they are wicked awful to deal with. They will give you the round and round and round.

I'm done with them FOREVER

I purchased a replica of my real ring to wear when traveling for safety and I used their "measuring technique" which turned out to be total garbage despite doing exactly what they said. My ring arrived today way too large so I contacted them to exchange and I was forced to pay $20 to return it PLUS I have to pay to ship it myself! The other maddening part is that they won't guarantee the new size will work! So I paid the $20 now I have to ship the incorrect size back at my own expense AND wait another 15 business days. Their site DOES NOT outline these fees and they lead you to believe exchanges are easy peezy and they ARE NOT! I've included a screenshot of their site and notice how anything regarding return shipping, etc... is barely visible or legible. Totally dishonest and they gave 0 cares when I told them I would complete this transaction and NEVER be their customer again. Maybe they thought I was kidding... I wasn't. I also told them I would educate as many people as possible on their misleading business practice and again, 0 cares. Hopefully I help someone on here and keep them from spending money with this dishonest company.

I ordered on the 17th of December. When I placed my order, I was told that the turn around time INCLUDING shipping was 10 business days. That was fine with me. I even paid the $20 for 2 day shipping in hopes of speeding up the process. Here we are 20 days later and my order is still processing. The customer service line NEVER connects to anyone (I tried over 20 times) just lets you leave a voicemail that no one returns, email support is always lost in translation and takes 24 hours per email, and I still haven't heard back from the "chat" option you can do on their website (done 8 days ago). The FASTEST response, I will say, is to message them on facebook. I understand that the holidays there is an influx of orders, but they should be CLEAR when people order than it could take a MONTH to get your order, rather than saying 10 days. When I asked if I could be refunded the express shipping, they told me if it was refunded, it would take an additional 10-15 days. That is awful customer service. From there, they told me they would rush my order and I would have tracking in 4-6 days. Today makes 8 days since then. I sure hope the jewelry is worth it, because so far, my experience has been very unpleasant.