Overview
Infotracer has a rating of 3.1 stars from 28,712 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Infotracer most frequently mention great service, easy access and quick results. Infotracer ranks 2nd among Background Check sites.
This website offers a clean, user-friendly interface with intuitive navigation. Content loads quickly, and the layout is visually appealing across devices. Information is well-organized and relevant, making it easy to find what you're looking for. Overall, it's a reliable and efficient resource that delivers a smooth and engaging experience
I want a full and complete report on this person but i can't seem to get the full report for all things. One report states no evictions & that is incorrect as i have looked it up myself on the county records.
Hello Paula,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I canceled the account and processed a refund of $15 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
You want people to pay to find out owner info on a vehicle and when they pay $2.95 to get it (like the option says) that isn't the info you get. A waste of money if you ask me
Hi Maleena,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I tried searching for the information but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I paid and agreed to get the report but could not print the 1st two pages that I was interested in. The report had a big banner blocking the second owner's name. It was advertising to get me to purchase the premium service. Bottom line, I could not get a clean report with the info I had paid for. Cannot recommend this product to anyone.
Hello Francisco,
Thank you for sharing your feedback. I'm sorry you were having issues printing the report. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I want to see the owner's name, by the preview, it should be shown, but now you want 10 $ additionally for this info, and i assume if i buy it, there will be no info about the owner, you will propose to pay 100$, just a typical frod, never will use your service again
Hello Андрій,
I appreciate you leaving feedback. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
Nonetheless, I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I just needed minimal information and was pleased with what I was able to obtain. Someone was hanging around our apartment complex and his tags led me to his name and locality. It was concerning enough that I reported it to the office. The site was very easy to use and quickly gave me the answer that I needed.
Hello Zoe,
Thank you for your positive review! We're glad you found the site easy to use and that it provided the information you needed quickly. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading information provided before payment. No indication that you would not provide all information indicated prior to payment of $2.95 but then you ask for additional $15 to view the majority of the information you "scan" for. This is a scam.
Before I subscribed, I was told that title records were available- but the title records are simply noting that there was a title at a certain state and no more information than that- a very, very sparse record. It would have been more helpful to have even a title number.
Hello Don,
Thank you for leaving a review. We sincerely apologize we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Please know that title number is not a part of our service. We can provide publicly available Car Title details, VIN/Plate ownership, and vehicle specifications. If you would like these instead, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You use bait and switch tactics to get people to pay and then show them that they have to pay for a premium report at an inflated one time cost. This is a very unethical business practice. I already had the information from the standard report. Shame on you people!
Hi Maria,
Thank you for your feedback. I’m sorry for any confusion regarding the premium report.
To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.
Please let me know if you have any questions or if there’s anything specific I can assist you with. You can call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not enough information on settlements, lawsuits, trusts etc. maybe its not public record. I know the details can't be stated, but that one was filed or settled would ge helpful.
Hi Jackie,
Thanks for your feedback! I’m sorry you were dissatisfied with our service.
Our goal is to provide you with the information that you need. However, please understand that we can't guarantee full or accurate information because publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.
If there’s anything specific we can help you with, feel free to call or email us at askinfotracer@ask. Infotracer. Com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Didn't give me the information I needed, and then tried to bamboozle me into purchasing the information I DID need for more money, I thought the one time fee I did purchase was all inclusive. Very misleading.
Hello Me,
Thank you for sharing your feedback. I’m sorry you did not find the information you were looking for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
System goes through a search that looks like you will get information on the title number you are inquiring about. You pay, then get a message that there's no information on the title number. Basically paid for nothing. It was only the "introductory trial " price, but still it's the principle. I feel ripped off.
Hello Dyan,
We sincerely apologize for the inconvenience this has caused. I understand how frustrating it must be not to get the information you need. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far so good would like to finish reading I would like to be able to finish the report before I give a total evaluation. Please return me to the report. I don't understand why you're asking me for a review before I finish reading
Hi Suzanne,
Thank you for your feedback! I appreciate your input and understand that you'd prefer to finish reading the report before providing a full evaluation. I'm sorry for any confusion caused by the request for a review at this stage.
To continue reading the report, please follow these steps:
1. Go to My Account
2. Click on My Reports
3. Select the View Report option to access and continue reading the document.
Feel free to take your time with the report, and if you need any further assistance or have another question, don't hesitate to reach out! Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought I was getting what I paid for originally and when I got into your guys website, I had to pay an even more ridiculous amount of money to receive the information I wanted. I need to cancel your services
Hello Luke,
Thank you for sharing your feedback. I'm sorry we could not provide the information you needed. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until March 26,2025.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I used the service to look up information on a scammer that took advantage of my son. During the "free" part, your site said that it found all sorts of information on the phone number so I decided to pay for the service. The report that I got did not have the information that you indicated it would.
Hi Robert,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
Please know that all customers are welcome to run a Preliminary search. The preliminary search accesses people's databases to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I also checked the information but couldn’t locate anything in our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Our information is sourced from public records provided by state and local offices, agencies, and departments. However, due to legal restrictions, some data may contain errors or omissions beyond our control. We appreciate your understanding.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I only just joined 45 minutes ago and you've already suspended me. You take customers money the suspend for no reason. The whole premise of joining your site is to search. Why are you suspending my account?
False advertising! You claim to provide owner information with the trial purchase, and you didn't. Then you say it MAY be available after purchasing a premium report! This is quite the scam you have going
Hello Adam,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just needed to confirm some things with a vehicle. And it check out so I will not need the premium review because everything I needed to know was in the basic. Thank you
Hi Daniel,
Thank you for your feedback! We're happy you had a positive experience with us. We hope you'll recommend us to others. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
Wrong country waste of time and money
Wrong country waste of time and money
Wrong country waste of time and money
Hello Mark,
Thank you for your feedback. I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the accurate information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on April 28,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask. Infotracer. Com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I paid to get the window sticker and I do not see any indication you will provide the window sticker
Hi Michael,
Thank you for your feedback! I’m sorry you did not get the information you needed.
I tried searching for the information you needed, but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. I hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
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- Boston, MA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Omniyah,
Thank you so much for your kind words! We're thrilled you had such a positive experience with our website. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315