Overview
Infotracer has a rating of 3.1 stars from 28,713 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Infotracer most frequently mention great service, easy access and quick results. Infotracer ranks 2nd among Background Check sites.
Previous membership I was able to obtain owner info, but now have to pay more for it under premium. Not happy abut that & cancelled account.
Poor. Discovered no phone numbers, emails or social media associated. Trying to find my girlfriend's Onlyfans account that she doesn't know I know about. Waste of money.
Hi Hayden,
Thanks for your feedback! I’m sorry you were dissatisfied with our service.
Our goal is to provide you with the information that you need. However, please understand that we can't guarantee full or accurate information for every name, phone number, or address because publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.
If there’s anything else we can help you with, feel free to call or email us at askinfotracer@ask.infotracer.com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I gained a huge amount of knowledge according to the app and it's extremely informative, also incredibly helpful for what I was in search of!I would definitely use again and highly recommended this app! Very resourceful!
Hi Richelle,
Thank you so much for your wonderful feedback! We’re glad that the app has been informative and helpful in providing the knowledge you were looking for. It means a lot to us that you found it resourceful and that it met your needs.
We truly appreciate your recommendation and your support. If you ever have any questions or need further assistance, don’t hesitate to reach out. We’re always here to help!
Looking forward to continuing to serve you. Thanks again!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was able to pull up info we needed after having a gentleman on our property show up unannounced was able to guide him to help since he didn't have any info on him and was struggling with dementia
Hi Andres,
Thanks for your awesome review! We’re so glad you were satisfied with the information you received. We always strive to provide the best service possible. If you need anything else, we’re here for you. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315"
I'm amazed at what I found! I can't believe all the misinformation that is listed under my telephone number!
Hello Deanna,
Thank you for your review. I'm sorry about the inaccuracy in our report. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
In Summary, Don't waste your time and money. They offer a 7 day $3 trial then after you're signed up they want you to pay $15 per name for their Premium report which doesn't specify what makes it premium. It Might have more information than their normal report.
Their normal report is so useless that I can't trust using their premium especially for $15 a person. My recent experience with the service was far from satisfactory. I looked up about 6 people including myself, family and a friend - all of whom I know the backgrounds of. I found that most of the data was severely outdated (by decades in many cases) missing (data that I think is basic and standard for this type of service) and is incorrect (absurdly). For example it says that I have 2 wives, neither of which I have ever met or is the person who I did marry nor that I divorced, it says I died in 2018, I disagree. I am sure that it is the right report, there was enough correct data to confirm that much. But i can get the rest of the accurate information for free from sites like Google and Zillow. These were the same sort of problems I experienced with the other names I looked up. It is a waste of time and money for me because the one person that I signed up to check differs from what they claim. But I can not depend on Infotracer due to all of the other missing and inaccurate information on every name i tried so I have to use another service.
They push a premium report for $15 per name but considering the major deficiencies in their every day report, I can't justify investing $15 in their premium offering. How can I trust it? I feel cheated just paying $3. Of course they know that their data is garbage.
Hello Jon,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask. Infotracer. Com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I expected more information like criminal background etc. it told me there was 1 image but when I clicked on it nothing came up.
Hi Sandy,
Thank you for your feedback. I’m sorry if the results didn’t meet your expectations.
We’re always working to improve both the depth of our data and the reliability of our features. Please know that we source our data from public records; therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.
We want to make things right for you. Please give us a call or send an email to askinfotracer@ask. Infotracer. Com. We hope to have the opportunity to serve you better.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
By far the best site I've found. My experience with info tracer has been nothing but good and easy. Its a must have site
Hello Jamison,
Thank you for your positive feedback! We're delighted you find our site easy, reliable, and accurate. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I was looking for a line ticket. Not just generic info. To order correct parts for most modern vehicles you need to know what suspension and brake codes it has
Hello George,
I appreciate you leaving a review, and I'm sorry you did not find the information you were looking for.
Please know that a line ticket for a vehicle is not part of our service. We can provide publicly available Car Title details, VIN/Plate ownership, and vehicle specifications. If you would like these instead, we can schedule a call as soon as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was searching for my mother inlaw and althought I found her the age was all wrong and from all the family memebers it was showing me only two were accurate. From all 4 phone Numbers only 2 were accurate.
Hello Judy,
Thank you for sharing your feedback. I'm sorry about the inaccuracy of our report. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Spot on. Was worth the $3 trial but not worth $25 for monthly because I only needed it one time. I canceled my subscription.
Hi Kelly,
Thank you for trying our service and sharing your honest feedback. We're glad the $3 trial was valuable when you needed it.
If you ever need our service again, we’ll be here. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
This is like bait and switch. I pay one price for record them you say for $15 more I can get a comprehensive record. You should pay me for wasting my time.
Hello Marchella,
Thank you for sharing your feedback. I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. You can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was led to believe that I would be able to see owner information, then after I paid for the first report it inferred that the owner information was in the second more expensive report. But even after I paid for that there was not any owner information.
Hello Luke,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was easy I guess but who knows if it's trustworthy or if I just threw like three dollars into the internet
Hello Veronica,
I appreciate you leaving a review. We're glad you find our service easy to use. I understand your concern about trustworthiness. Rest assured, we're committed to providing a secure and reliable experience for our customers and constantly working to improve.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Ok. Apparently I need to ride by my experience, so I'm running about my experience here. It was just fine.
Hi Eric,
Thank you for the 5 stars! We're glad you had a great experience. If there's anything else we can do for you, just let us know. We’re always here to help! Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
Trying to do an owner title search and the report does not provide it with purchasing another report
Hello Aaron,
Thank you for your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I wanted the title records and I can't get them from your report. I would give this a zero if I could.
Hello Eva,
Thank you for leaving a review. I'm sorry we could not provide the information you needed.
I forwarded a request for the VIN Title Record to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
I was receiving negative actions from somebody that was trying to scam me well they did scam me for some money, scaring me from the Internet. They started stalking me at my home. I took pictures of their license plate and the send him a picture and showing them I had your address by taking a picture of their license plate. They stop stalking me.
Hi David,
Thank you for sharing your experience with us. I’m truly sorry you’ve been dealing with that situation. It must have been incredibly frightening to feel threatened both online and in person. I’m relieved to hear that the situation has stopped, but I can only imagine how difficult it must have been for you during that time.
We take security and safety very seriously, and we want to encourage you to continue taking any necessary precautions when online. If you ever feel unsafe or in need of further support, please don’t hesitate to reach out to local authorities or seek legal advice.
Please let us know if there’s anything else we can assist with. We're here to help. Wishing you safety and peace of mind.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was never satisfied with the information I was given about my order thank you very much have a pleasant day Johnny d Anderson
Hi Johnny,
Thank you for your feedback. I'm sorry that the information you initially received about your order didn’t meet your expectations. Your feedback is important to us, and we’ll be reviewing this to ensure we do better in the future.
On a brighter note, we’re glad our customer service representative was able to assist you thoroughly and provide the support you needed. We’ll be sure to pass along your kind words!
If there’s anything else we can do to help or clarify your order, please give us a call or send an email to askinfotracer@ask. Infotracer. Com. Have a nice day ahead, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www. Infotracer. Com
+1 833-922-2315
Before purchasing the info found after providing an IP. It showed that it had info along the lines of the owners name, phone number and address. None of which was provided to me after purchase.
Hi Dustin,
Thank you for your feedback. I’m sorry you didn’t receive the information you needed.
Please know that you did the Preliminary Search to access people’s databases to verify that the person or records exist in the United States. This serves as reference material only. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
We could not find any additional information on your request within our database. This may happen if the IP Address is under any of the following conditions:
1. The person is using a VPN (Virtual Private Network)
2. The person has a Dynamic IP address, meaning his/her ISP assigns his device a temporary IP address only. Once the device is turned off and turned back on, the IP address will change, making it challenging to find the owner.
3. Additionally, network address translation (NAT) can be used to hide an entire IP address range from the outside world behind a single internet-accessible IP address. While it's likely coming from a personal home connection, the city may be correct for the ISP, but not the actual end-user subscriber of that ISP.
4. Or it has been purposely removed/blocked by an individual or the state for privacy, confidentiality, and security reasons.
We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control. We hope you understand.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Visit Website
- Boston, MA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vicki,
Thank you for your feedback. I’m sorry for any confusion regarding the premium report.
To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.
I appreciate your patience, and I’d like to help you better understand your options. Please let me know if you have any questions or if there’s anything specific I can assist you with. You can call or email us at askinfotracer@ask. Infotracer. Com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315