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imprint.com Reviews Summary
imprint.com has a rating of 4.1 stars from 2,183 reviews, indicating that most customers are generally satisfied with their purchases. imprint.com ranks 4th among Printing sites.
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I created as custom lanyard and it was exactly what I wanted when it arrived. It was done quicker than expected and it was the most reasonably priced that I could find. If highly recommend imprint
The signs were slightly worn on the edges during shipping. Most of them look fine, but the signs on the ends of the package were worn from friction against the package during shipping.
Win win!
Everything went great with our order...
Placed an order for fan that we wanted printed on both sides, we received a "proof" of the fan. Decided we just wanted a one side printed, clicked a button to change the order, received another "proof", clicked "approve" and we received the fans in a few days.
The koozies looked amazing!
The design tools for signs are limited. And it seemed that while some icons appeared to be black or red (the two colors I was already using), the price jumped up when I added the icons and the number of colors changed from 2 colors of full color. It was also confusing as to whether I needed to place the order first or design the product first. And in the past, it seemed as if I was dealing with customer support staff in the US. This time, it did not.
Very accessible.
Customer service chat was very helpful. Thank you.
Easy to create and order custom items
We were very disappointed not only with the product (coasters) we received but also with the whole experience of ordering with Imprint.com. Their customer service was not great. Every time (EDIT: apparently there was a shift change every single time we tried to chat with them... that's what they told me.) I tried to ask a question through their live chat, it took over 30 minutes for them to respond. Once, after writing a question in their live chat, I started working on something else and after 30 minutes of me waiting on them to respond they finally responded. It took me three minutes to respond... and apparently that was way too long because they ended up telling me that they were going to close the chat because it was taking me too long.
You also have to pay an extra $10 to see a proof of what you ordered, which I think is ridiculous as every other printer we've ever worked with has not had this charge, but I'm so glad I did end up spending that money because I asked for a change and they apparently didn't even read my simple request and ended up making the change incorrectly. I had to ask for changes several times before they actually read what I asked for carefully.
Finally I received my coasters in today. They were extremely pixelated, dark and way off center. The vector image I spent hours working on can barely even be seen because it is so blurry and pixelated. It almost looks like they just printed it on a home printer because there are lines going through them. Frankly, I can't believe we actually spent money on these.
After several calls to several different departments and being hung up on twice, they offered us a 15% refund and took zero responsibility for the terrible quality coasters. Avoid this website. I suspect they give discounts to people who leave them high ratings because I couldn't even imagine who would leave more than one star.
Overall the website is great. I had a few questions and the online chat was extremely slow. If I wasn't jumping from multiple tasks I would have probably tried another website.
Really impressed with the speedy delivery. Thank you!
I've placed several orders through your site and have been very satisfied with the end result
I was nervous with all the negative reviews in there but my koozies turned out perfectly!
Shipping expectations should be more clearly stated on website at checkout and what customer service tells customers
Would be nice to receive some type of free proof for font only prints. The signs I received could have had larger font.
Ordering on the website was fast and easy. We hoped the product is just as good and it turned out to be. We received exactly what we expected and was promised.
Very simple process to design and order my custom yard sale signs. They were also the most economical that I found on the internet by far! I will most definitely use this company again!
I'm excited about what this website offered for my event. The bracelets are beautiful. I know they will be worn with pride.
Great products and solid updates throughout the shipping process.
From the business
We're an internet company that specializes in customizing promotional products. Whether you're looking to custom order a single t-shirt or 1000 water bottles, here at imprint.com we can handle any size order. There's no order too big or small.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members