imprint.comReviews 2,183

After working on a design for a while, it refreshed and there was no way to get all my work back so I redid it. Then when I paid and verified, the design changed some so I had to call and get that fixed and they blamed me for spelling it wrong but it cut a letter off afterwards. They did fix it, but the design was still a little wonky when we received them. They stayed in production a little longer than anticipated and the customer service rep made sure to get them sent out the next day for my wedding.

I've ordered with Imprint before and it was fantastic. There were a couple issues on your end that required me to call an automated number and when I called it it gave me the wrong order number so when I talked to a representative we were talking about two seperate orders. I approved the proof one day and I got a call a week later saying that i hadn't done it and that my order is on hold. Also the representative was not helpful, he couldn't answer any of my questions and would put me 'on hold' which I think was just him setting the phone down because I could hear a lot of people in the background laughing and being loud making it hard to hear him when he got back on the line. Once I received my order, they turned out great and I'm happy with the product but the customer service on this project was not particularly good.

So the product it fantastic. The reason I didn't give 5 stars was the issue with communication. They sent email to approve proof and it went to spam (apparently that happens with gmail). They called but I was out of the country with phone off and they didn't leave a message. Ultimately by the time I called to check on the order, I had to pay more for it to be shipped in time for my event. BUt i did receive it and it was just what I wanted.