imprint.comReviews 2,183

My first experience with Imprint.com overall was pretty good. I ordered designed T-shirts. They quoted me one price and then charged me another, but they corrected it quickly. They said something about a 16% tax that gets added, but I told them that was evasive and not clear. They quickly removed the additional amount. The shirts were good quality and printed well and shipped in a timely manner. I handled everything via online. Today, I did a re-order of the same designed T-shirts. This time, I phoned it in and it was much easier. But I may have to update this review if my shirts turn out wacky. It will be a watch and see. But for now, I am pretty pleased overall.
UPDATE: 4/25/2019 -- I was told Imprint.com could not go ahead with my T-shirt Re-Order which was originally $269.26 (with 10% discount) - I had phoned in this order at the advice of a chat who told me that an agent can help me with a reorder. I then received a message on my phone saying that the artwork needed to be full-color (which is obviously black and white -- see image) and that would be an additional amount of $256.16. The FIRST time I ordered these shirts (with the one-time set up fee of $50.00) it cost me $286.62 (Imprint removed a charge that was not told to me). Now, Imprint said that it MUST be in be full-color and it would be an additional $256.16 = totaling $525.42 for 48 T-shirts. This is a Re-Order and it does not require full-color. Even if I went on the Imprint website RIGHT NOW and did it as a NEW order, it would only cost me $309.33 (343.70 with the Save10 discount = 309.33). I spoke with three Imprint agents and they could not help me at all or get me to a supervisor. Each kept me on hold for a very long time. The last agent I spoke with said that he had a different price increase of about $148.00... That is still $404.16 for 48 T-shirts that is a RE-Order with black and white art. I CANCELED the order and he seemed okay letting me go as a customer. Unfortunately, I have to go elsewhere. I am extremely displeased with Imprint. I have orders with stickers, wristbands, multiple shirts, banners, etc. I was going to get patches next... It looks like I will I have to take my business somewhere else as the things they are asking me to pay cannot be logistically correct.