Overview
Ibotta has a rating of 4.2 stars from 4,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and great way. Ibotta ranks 1st among Cash Back sites.
The people at Ibotta do a good job. It's Walmart that gives me problems with my receipts. They owe me over $38.
I am very satisfied they are amazing. Thank you. They responded back quickly with emails and result my problem thanks again
I have made over 500 dollars cash back. They handle issues quickly but they rarely happen Their customer service is amazing
I had a problem locating my payout, they answered very quickly. I was able to find it. Thank you so much.
I've earned over 1000. 00 using Ibotta. It's so easy to use. I rarely have technical issues but if I do the support team is very quick to respond.
The team at Ibotta always help me whenever I have a problem with missing cash. They're always so nice too!
I told them about my problem. They were very quick at resolving it and very friendly. Thank you so much
Best because it was my mistake that I didnt read the detail before applying for the cadh back. However the customer sevice (Cherie) gave me the cash back. I love this app becuase its easy to use.
I was missing a rebate of $2.50 on a dozen eggs, any brand. After contacting the Ibotta care team, within a few days my rebate was added to my account. They were very helpful, keeping me informed of the status of my claim until it was resolved.
Had an issue and the support team responded to my email right away and got it fixed. Highly recommend!
Ibotta and leslie were great and responsive at fixing my missing cash back after i requested a review. Thanks!
I've been saving with Ibotta for years, love using the app. The customer care team is always very helpful
It seems over the past few months there aren't as many popular products that are available for redemption. There are plenty of upscale products, but not many of what the typical grocery shopper would purchase
It's too hard to get a pic of the receipt with the green lines. Ugh. Can you do something about that. I'm sure I'm not the only one who has this issue
Hello! Thank you for providing your feedback! We apologize that the app is not functioning properly. Please update your Ibotta app to the latest version and restart your device. For more information please check out this helpful article: https://bit.ly/IBTechnical. If that doesn't help, you can also contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thank you and have a great day!
I love ibotta! It's so easy to use. And when there is missed or overlooked cash back. They are fast and explain to resolve the issue.
I had a percentage back offer for tickets I bought through Gametime on the ibotta app. Initially, I was given the incorrect amount. I contacted support and they made the adjustments in a timely manner.
So I bought a husband missing quite a few items lately and I have to fix the receipt but they missed the any dog food I bought the other day even though I scanned it in the store and it said it was a match.
So I had to fix my receipt because they also miscounted my cracker Barrel cheese that I bought five off and they only credited me for three so that got fixed.
But the dog food got fixed "manually"
(which I'm not even sure what that means because they missed it completely and I had to write them about it?)
Anyways they credited me the 10 cents but the reason I bought it is to count towards my bonus
( it was the last item I needed)
but they sent me an email that if it gets fixed manually it doesn't count towards your bonus!
They also sent me a link to leave a review here which I'm not even sure what that does cuz it looks like it's run by Ibotta but I have never heard of sidejabber.
I'm just very disappointed with the whole thing and afraid to do any more bonuses now if I'm not sure things can be counted even after you contact them. 🙁
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Quick response to a question I had. Supported their site.Friendly response...Would definitely recommend Ibotta to friends and family
I never had an issue with submitting my receipts for my rebates. Everything always turned out all right.
After scanning my second item the app went down before I could send my receipt so I missed out on 4.50. My receipt shows the date and time of purchase. I made two purchases but got paid for only one
Can you help me
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
If I don't acknowledge it, I wouldn't receive all my cash back. I had to peril orders. One was $ 6.00 and the other one $ 8.00, but one of them I didn't receive
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your thoughts, and we apologize that our offers haven't met your expectations! We are constantly working with new brands to introduce fresh offers, and we invite you to keep an eye out for updates! You can find instructions on how to suggest your favorite brands to join Ibotta here: http://bit.ly/IBAddFavorite. We appreciate your honest feedback!