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HuluReviews 1,179

1.7
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Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
213
value
214
shipping
67
returns
75
quality
191
Indiana
6 reviews
5 helpful votes
Follow Al P.
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Hulu is very nice. I enjoy all the movies/shows that Hulu has to offer. The commercials are short & to the point. And I actually got a couple of items from the commercials they have. Hulu has variety of shows and movies for all ages and all kinds to fit the seasons. My wife & I watch Hulu a lot. On a raining day or a snowy day, Hulu provides us our entertainment when we can't go outside. Thanks Hulu & keep up the good work. If anyone complains about Hulu they have no clue what they are talking about nor do they appreciate good service. It definitely beats that 200 dollar bill other services try to get you on for two years that's not affordable. Hulu is the Best.

Date of experience: May 5, 2017
Louisiana
1 review
6 helpful votes
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The HULU website is appalling. I tried to manage my email notifications, but got in a loop where I was continuously asked to log in with PW. It accepted my PW, but then kept asking me to log in again. Eventually, I was able to get to my account settings, but it took 45 minutes. I changed my email notification settings (their default is to send you promotional info, but not send you a notice that your credit card has been charged), but got no email verification. The only "acknowledgment" was yet another request to I log in, and then I was sent back into the circular loop. It seems HULU does everything possible to keep charging you for life, sending you endless promotional ads, and making it difficult to cancel your subscription. The instructions on their privacy statemenet are incorrect. Be forewarned!

Date of experience: May 4, 2017
Georgia
1 review
7 helpful votes
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I have enjoyed Hulu for two years but then upgraded to no commercial, lost my watchlist and taken to a Hulu home page without a watchlist option.
The effort to get help from Hulu had assured me they have NO functional, responsible or relevant means to help/service customers. You are on your own. They have left me with the feeling of being conned.

Date of experience: May 4, 2017
Tessler S.
Florida
1 review
5 helpful votes
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HULU is the Comcast of streaming services. And that is pretty bad. Constant buffering, very ugly "customer service" (if you even want to call it that). Back to NETFLIX

Date of experience: May 2, 2017
Pennsylvania
1 review
5 helpful votes
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$#*! you Hulu
April 25, 2017

I want to know why your service is absolute $#*!ing $#*! compared to Netflix yet you have the god damn balls to charge the same amount when you're not EVEN $#*!ing updated on $#*! and you're always removing most of the older seasons of things or shows. Seriously. $#*! you guys.

Date of experience: April 24, 2017
Florida
1 review
5 helpful votes
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Waste of money
April 20, 2017

Did the option with ads since I have Netflix and amazon and HULU completely SUCKS paused for a minute then had to watch 3 minutes in commercials AGAIN all I did was pause it. Have fast wifi but I guess not for Hulu unless it's my BRAND NEW Apple TV. Who knows CANCELING IT.

Date of experience: April 20, 2017
Colorado
1 review
6 helpful votes
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Netflix is way better
April 16, 2017

Show series are not complete! Episodes expire or are missing, some seasons only have 5% of its episodes! So, if you wanna watch a series from beginning or end, prepare to skip episodes or seasons! And there's also commercials even when you purchase the more expensive option! Commercials every few minutes! You might be better off just watching regular TV, usually the episodes of new shows that air on tv are available on Hulu, so basically, you can only watch select episodes on Hulu that are on tv. The movie selection is slim, and you can't look up actors, only movie titles! Really, go to Netflix, they have complete series, no commercials, and a whole bunch of movies!

Date of experience: April 16, 2017
Florida
1 review
7 helpful votes
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Do not trust
April 15, 2017

As soon as I signed up for a free trial they charged me then they make it very difficult to cancel. Now they make it difficult to leave a review by making the review 100 characters or more

Date of experience: April 14, 2017
California
1 review
4 helpful votes
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NOPE... VERY TERRIBLE... FIND ANOTHER JOB... REALLY? IWENT FOR THE TRIAL OFFER AND W2AS SIGNED OFF AFTER EVERY COMMERCIAL... I CAN WATCH NETFLIX, AMAZON NO PROBLEM... GUESS HULU-HOOP JUST GOT SPANKED AND ELIMINATED

Date of experience: April 10, 2017
Kentucky
1 review
6 helpful votes
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I was a bit irritated because this was my 5th time in the last 7 days calling Hulu support. But the customer support rep was not helpful or pleasant at all.
1. answerd the phone like he was waking up from a nap.

2. Never sounded pleasant or happy to be assisting me.

3. Kept blaming me for the problem.

4. He kept breaking in and out/his voice was fuzzy

Since I cancelled Hulu 8 days ago. I have been charged 5 separate times $11.99 for supposedly re activating my account. I tried completely deleting my account and even then I was charged. I know it will take 3-5 business days to receive my money back but, I am still waiting for several of my refunds back. This was not the first time I received unpleasant customer support in the past 8 days. When I cancelled my Hulu subscription it was because I was low on funds. I planned on re activating my account in the summer. Now, I will I'll NEVER sign up for Hulu again.

Date of experience: April 9, 2017
Massachusetts
1 review
6 helpful votes
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Bad
April 9, 2017

I was charged for 2 months tried to get refund get no response could t even log into my account they were told about this. This company don't care about the customer and like to steal money from people. Charged me for the free trial period also. I would never never recommend this to no one

Date of experience: April 9, 2017
Ohio
1 review
5 helpful votes
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I was charged twice for the same thing, in the same amount, on the same day. Got a rude response from Hulu's customer service rep. He denied that I was charged twice and rudely told me to take it up with my credit card company. I canceled my subscription and was informed that my subscription would end in about 4 weeks and I would have access to Hulu until then. However, access to Hulu was denied within minutes. No refund was offered, so I feel I've paid twice and do not have access to Hulu.

Date of experience: April 8, 2017
Alabama
1 review
4 helpful votes
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No way I am paying for service and having to put up with commercials. It is a Rip off. Don't walk away, run away from this.

Date of experience: April 7, 2017
Colorado
2 reviews
6 helpful votes
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Impossible to watch
April 5, 2017

Thanks to the gross number of commercials Hulu has added, it is impossible to enjoy a TV show. A show that normally lasts an hour will last nearly 45mins longer due to commercials. I am tired of spending my time to make someone else money. I hope you die Hulu

Date of experience: April 5, 2017
Michigan
1 review
3 helpful votes
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I was charged for setting up a free tial which was for 1 month then I suspened my account the same hour / same day thinking it was how to cancel then I found the cancel button and cancancelled my account then I take a look at my visa Balance and I see that I was charged for 7.99 from guess who hulu also the free trial charge was also there 0.00 was charge and I can't even get customer support

Date of experience: April 4, 2017
Florida
2 reviews
6 helpful votes
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Quality of service
March 31, 2017

Signed up for 2 months. Ist month the endless repetitve commercials with the buffering delays were intolerable. Planned on modem change for 2nd month and same aggravating commercials with associated delays appeared even worse. Cannot enjoy a show being interrupted every 10 minutes with 3 ads of 30 sec each that take 1 minute to load, crashing occasionally causing main show to reload to beginning and simply make the experience annoying. Tried "Showtime" which was similarly full of delays, buffering, crashing and was just not worth the premium extra cost. Can't beat Netflix for quality although selection sucks at times.

Date of experience: March 31, 2017
South Carolina
1 review
2 helpful votes
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Difficult to go from one episode to the next, unlike Netflix and Amazon. Limited ads is anything but limited; 14 ads in a 30-minute program.

Date of experience: March 29, 2017
New York
1 review
3 helpful votes
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Hulu has a huge disadvantage. Not only do they force you to watch ads unlike both Netflix and Amazon, they run the same few ads over and over and over again. It's so annoying that you feel like boycotting both the companies who run their ads on hulu and hulu itself. I always think twice about watching something on hulu, because it's totally insane to watch a show where you have to see the exact same commercials 6-7 times per episode.

Date of experience: March 26, 2017
Illinois
1 review
3 helpful votes
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No organization
March 24, 2017

Every time I log on, it's an uphill battle to resume. I want to watch a series. It's starts with commercials, wrong episode, go back, try again, more commercials, wrong episode, go back, more commercials. I can't find any links to any directory. They don't keep a record of my choices like Netflix ( they're good) does, they don't provide a "next episode", it's more like a jig saw puzzle trying to use their site. And no customer service online. What a bunch of Turkeys.

Date of experience: March 23, 2017
Florida
10 reviews
24 helpful votes
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I used the free trial. It wouldn't continue playing the episode after I would shut my laptop. I would have to go back or forward an episode. Didn't renew when the free trial was up. Not worth $20/month to me.

Date of experience: March 14, 2017

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