Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.
This summary is generated by AI, based on text from customer reviews
Does the Hulu company, have a research team, because They failed with this so called update. You can not look up stuff easily or just look at your stuff with out going threw a mess to find the show you want or find the episode. No this is Awful, atleast go back to the old version. And add a like button and star review on the shows and movies, so your customers can give feed back on what they like.
Hulu charge my account twice and don't want to pay. They did not want to take responsible for that. Talk to about 3 reps to get it resolved was not done, so if you have that issue just know that you will not be refunded for any charge. XXXXXXXXXXXXXXXX
I don't know what moron came up with the idea to change everything up but the new Hulu sucks the way you find things the way the system setup I don't know what they was thinking
Ads have doubled recently. It's ridiculous. Didn't get this so that I could watch just as many ads as cable television. Fix it or you're going to lose your customers.
Hulu is an interesting streaming platform that has for a long time provided some great shows. Unlike other streaming platforms, Hulu provides a free catalog as well as a premium catalog, both of which are supported by advertisers. Competing platforms do not have advertisements on their content, especially when you're paying for the service. Hulu did eventually introduce a more expensive option that removes general advertisements from the content, but every once in a while I will still get advertisements on certain content where they couldn't remove the advertising. However, there have been numerous times where an episode simply will not load for one reason or another and there are times where content gets removed as I am watching it. It is frustrating not knowing whether or not something is going to be there, but that is a limitation that all streaming platforms seem to have.
Can I give no stars? After having Hulu for a week, I lost closed captions for Hulu on my tv, but not on my iPad. After a frustrating hour on the phone help line with two reps, I had no Hulu service at all on either device. Neither rep seemed to have a clue. In fact, I think the first gal realized she had screwed me up bad and deliberately disconnected me. I cancelled rather than go through more torture. Damn shame because I really wanted to binge on Fargo.
Why does it take 3:15 to watch a program that is 1:40 long? It keeps freezing. Very, very annoying. NEVER have this on Netflix or Amazon.
The update sucks! I hate it! Ugh... so annoying! If you're going to update something at least make it better than what it was, this new version is the worst!
I have used Hulu for years and have always enjoys the format. I thought it was very easy yo use and navigate, i liked the new show notifications, and the organization of the content... but not anymore! I even watched their useless tutorial hoping I missdmed some helpful hints, but nope! Terrible, terrible app! Has to 'load' everytime you open it, the layout is horrible, difficult to manage your content and is just not overall user-friendly. Very disappointed, Hulu. Please go back!
Hulu used to be a user friendly app. Easy to navigate, easy to scroll through shows and episodes to find what you wanted to watch. This new update is ridiculously CRAP! It's terrible! I wish I could rate LESS THAN 1 star! If you're watching an episode and want to skip to the next, you can't! They won't let you! This "New Hulu" is all about how pretty they could have made the app. I ABSOLUTELY HATE THIS NEW HULU AND WANT SO MUCH FOR THEM TO CHANGE IT BACK! FOR NOW, I'LL BE WATCHING NETFLIX! BYE HULU!
When i cancelled my subscription from hulu that i have been paying for! But paid up to june 16 2017. It won't let me watch for what i paid for unless i sign back up. They our such a scam. I will not rate them. Netflix is so much better and you get better options and it doesn't buffing all the time and doesn't freeze up on you all the time and doesn't scam you.
The new format is useless. You can't view all episodes of a show at once to select from if your only wanting to turn on a particular episode. I find it funny the app itself gives you some direction on what to do because of the lack navigation making sense. I don't quite get it seeing as there's no problem navigating other apps. Everytime I get ahead of my husband and want to go back a few episodes to catch him up it's a whole bunch of pointless pages to get through nothing is stream lined in a way that makes sense. I LITERALLY don't find shows on Hulu anymore because I've resorted to googling whether or not something I hear about is streamed and what its offered on. HULU is getting their subscribers to only care about what they actively search for. If you cared ATALL about your business you would make an easy platform that makes sense in hopes that your subscribers will easily find other shows that interest them so that they continue to use this subscription. This platform I only use because of the certain shows only offered through here. It is sad how easy other apps are. This is not something everyone will adapt to in time, once I'm done with a couple of shows I am canceling my Hulu because it's not worth the hassle! I can only imagine what future upgrades will look like.
Buffering is almost ALL I get for my money. Will cancel very very soon if this isn't stopped. I have tried all of the 'fixes' by the way
How can this problem be remedied. I have hulu plus
I will admit that hulu has a great variety or shows and movies but the ad's are constantly coming on every five min and it's so annoying. It really gets me upset that hulu makes millions off ppl like me who have accounts with them and pay monthly and still sell out to get paid from commercial ad's! Selfish bastards! Hulu needs to quit with the bs.
Navigating the new app on my AppleTv is so frustrating that i would drop hulu if I could view the old format on my Roku and Windows 10. They upped the monthly $1 so they could program this useless BS.
Reminds me of when Yahoo mail changed their format based on one persons idea on how e-mail should be organized 4 years later I still hate it.
The new hulu upgrade is terrible. I've gotten so fed up that I just went to watch something else on HBO now. I like the show on Hulu and the old home was great... but now I can't find anything and can't find my shows or see episodes. Why did they do this! It is truly bad design... total form over function.
This new update (5-10-17) is somehow more useless and broken than before. This is the end of my hulu subscription. I can't find my shows through the techno color gradient bull$#*!. It looks like a teenager spiled that stupid colored powder on the screen. This powder also $#*!ed up any and all user freindly options and now tells you what you going to watch... tv would be better at this point. You $#*!ed yourselves hulu, and in doing so you $#*!ed me too. So $#*! you hulu. Amazon prime and netflix?!?!?! $#*!ers
This service has more commercials than any free site I have used, AND THEN YOU GET A BILL! It is mind boggling how many ads you will watch. If you get lucky and it does not buffer, and you have not pressed any, and I mean any buttons, you may get to watch your program in double its runtime. Keep in mind this is only under PERFECT circumstances, on average it will take far longer. If you like paying to watch ads that Hulu is already being paid to air, then you have found your streaming service. Everyone else, RUN! And please do not give them your credit card #, you'll be sorry.
I haaaate the hulu update on xbox. Omg if you have watched the show already (aka fallen asleep while the entire season + another series plays throught the night) there is no "restart" except LB EVERY TIME. The episodes will not auto replay through, it will auto play the last 2 minutes of every episode unless i press LB.
Hulu has decent offerings but it is streaming and that is the problem. All streaming services are limited by time used or company used and speed of service by internet provider. So it works fine or locks up.
Answer: Not worth it since they updated their interface into an unusable mess. Customer service is awful, stay far away.
Answer: Happened to me. Stay away from hulu. My systems is high speed and works great with YouTube 4k and Netflix 4K HDR. Hulu obviously is bandwidth limited which might work for customers who watch old movies but their technology is not good for 1080P and modern technology.
Answer: It's hulu yet clearing the cashe every time before starting Hulu is substandard there overloaded
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