Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.
This summary is generated by AI, based on text from customer reviews
I had occasion to call Customer Service for help with streaming issues. The young man I spoke with (Michael, I think) was extremely helpful. He spent a lot of time helping me resolve the problem. And resolve it he did! I am very appreciative of his time and consideration. I am a very satisfied customer!
Let's see, where do I begin? They say they have shows from a channel, but turns out they only have a few of those shows available and not all the seasons, if more than one ur lucky. Then, try to actually watch shows it's all errors and loading issues (at least 3 per show). Live TV is awful. Stream stops frequently and just kick you off HULU, usually Right in the Middle of an important news story. Huge chunks of shows are just lopped off if there is any interruption in loading. ADS seem to play perfectly from beginning to end though. And there's a LOT of them. Almost as much as CABLE. Also all interface must be done via a phone or tablet. Interface stinks. So glad we use a tablet for most b/c I couldn't imagine trying to find anything on that app on a tiny phone screen. Good grief. I don't think we'll keep it for much longer.
Horrible customer service, reps unresponsive to customer concerns regarding this abomination of a "new" unusable interface. Hopefully, more and more people will cancel the service every day until the numbskulls at Hulu get the message, only it will be too late for them by then. Idiots.
Use your credit card company as the referee.
They will act as the go between and will give you your money back after you and Hulu state your cases.
So far this year I am 3 for 3 on winning my cases.
At end of supposed free month I tried to stop my account. I was given a different end date than actual, so my c/c was chgd. I tried 10 times to cancel. Through calls, chats and email thru app. Kept saying try again. Finally called thru online contact #, & they would not give me my money back. Bottom line, there is no Free month to try it. Did not have enough shows or newest episodes, so I figured it would not work for me. I get better from my library for free. Horrible customer service.
Wow. Who designed the new UI, and who was it designed FOR? You can only see one show at a time, selection bar is OVER your selection, there's a loud obnozious tone at startup, there's no longer an option to "watch from beginning" (at least not anything we've found) and a host of other annoying, pointless, pretty much counter-productive changes.
Good grief, we are ready to cancel our subscription because of the UI! How messed up is that?! Scene from Hulu Development: "duuuuuuh, we got 5 reviews from people who don't want to see a whole bunch of categories at a time because they have cataracts. Let's make it huge (but with tiny text the user can't read!) and only show one program at a time, but also make it a convoluted maze to get to functions that were easily accessible before!". Don't drink and develop, kids.
Don't waste your time or money. Terrible amount of commercials it makes it unbearable.
Hulu should be free to the public due to its ungodly amount of commercials.
I don't get it. The advertiser pays hulu to advertise and yet they make the consumer pay monthly.
Although it will never happen they should offer their normal commercial filled service free and offer a commercial free subscription.
They are worse than cable.
Please save your hard earned money and blow it on something worth while
I see a bunch of bad reviews and most are talking about video problems and commercials and such. Since I watch hulu on my Xbox one, whenever i have a problem I just restart Hulu and everything is just fine and that's only when I have a problem because I don't have any problems too often. Also I don't even pay for my Hulu my friend shares his account with me and he also has the no commercial plan and it is just so great. I used to always go on Netflix allll the time but now I'm almost never on Netflix because Netflix definitely has good movies and good shows but Hulu also has many shows that I really, really enjoy and they come out with new episodes the day after a new episode comes out unlike Netflix where it uploads by season and takes a long time to upload a season of a show after that season is finished. Anyways I don't have any problems with Hulu because I don't watch movies that often and there isn't that many good movies on Hulu (well they do sometimes but just for a more limited amount of time before they're removed) and one thing that I absolutely loved on Hulu is how they rated shows' episodes instead of just the whole shows in general and it was very useful when I went to find a particularly good episode of a show but my only complaint is I think they removed it because I can't see any of those ratings anymore after the update which Is pretty frustrating because I just loved those episode ratings. Anyways for all the people who have to video problems and stuff like that well it just really suck because youre really missing out.
I use Hulu and drives me crazy each time the commercials pop up because my computer just freeze. Also, They used to have a good selection of the latest tv shows but no any more. You have to wait a year to watch the latest episodes. It is like Netflix but with commercials and a Medioquer selection of tv shows and movies.
I signed up for a 30 day trial, I cancelled after 12 hours! After several interruptions which prompted me to restart my computer and log back in (can't save ID and password info) I'd had enough and cancelled my subscription.
How in the world are you going to compete with Amazon and Netflix? This experience was frustrating! Bye forever Hulu.
I'm presently paying for my Hulu service' and I'm rating it as POOR' lousy connection' programs stall' constantly have to rebuff' sound goes out continually' now lets get the real problem' I repeated asked for a SUPERVISOR' with an agent named SCARLET' she refused' started to asked what other devices I was using' had" I explained to her repeatedly' I a notebook' I wasn't using' she began drilling insisting I had other devices' I asked for a Supervisor repeatedly' I than asked her to hang up' and she would not disengage the call! WTF" Finally I called back talked someone named Andrew' never quite got what his position was except an #** *$#@$' Lousy service lousy company' should be terminated.
HULU's new navigation is the worst ever. I dread having to find any new stuff, it's a chore. Everyone I know hates it. Netflix, Showtime and even HBO know how to present their content in a friendly way. Hulu just blew it. Hulu's new navigation just sucks.
Does not stream well (has to stop and load) and it plays commercials as often as regular tv. The commercials are very repetitive. Will be canceling before the "trial" is up!
Like a review I previously saw. It takes hours to watch a 21 minute episode because of constant loading and freezing. At time it'll even cut off I. The middle of the show and say there's a connection error. It buffers like crazy it gives me anxiety! I nearly broke my TV several times. For this much "high tech" services in the world there should not this many issues. Netflix is smooth. I have to keep turning my TV off n on to try to get better connection. Its horrible
I really dislike the new format of HULU. I often watch TV laying in bed at night and of course fall asleep during an episode or even watching on the couch I often fall asleep. I used to be able to wake up and just restart/resume the current episode but in the new format you have to go through a ton of screens to do that. Very difficult when you're half a sleep so I end up missing entire episodes. When scrolling seasons, the new format doesn't show you any of the episodes the way the old format did. Please bring back the old format... I really dislike the new.
Absolute crap. Movie selection crap, streaming crap, links are dead, absolute waste of money-stay away
Its enough.! This new hulu app is the worst of the worst of apps. Its so frustrating, requires you to go through a lot of steps just to watch or find one show, It is a nightmare owning this shiet. It buffers like crazy. It freezes a lot, is not user friendly. Perhaps it was made for techies alone since they seem to be the only ones giving the app more than 2 stars. I am switching. Even though I love watching the handmaidens tale, I will let my memories of the book sustain me. When hulu changes their App, I will come back. For now, forget you Hulu.
Just signed up so I can watch the us open live but Hulu does not have any way for you to stream with a dell computer, Samsung smart tv, only a phone or tablet. They sucker people in claiming you can watch live tv when all you have are phone and tablet options. FALSE ADVERTISING AND YOU WASTED A LOT OF MY TIME. They need to be clear before you sucker people in to signing up. Honestly, how can they claim you can watch live TV, but don't offer a way to stream it on a TV? Explain that... Avoid Hulu, also, it is VERY difficult to get customer support
There are comercials, lots of them.
When watching a series and you try to pick up where you lefto off it is not user friendly.
Answer: Not worth it since they updated their interface into an unusable mess. Customer service is awful, stay far away.
Answer: Happened to me. Stay away from hulu. My systems is high speed and works great with YouTube 4k and Netflix 4K HDR. Hulu obviously is bandwidth limited which might work for customers who watch old movies but their technology is not good for 1080P and modern technology.
Answer: It's hulu yet clearing the cashe every time before starting Hulu is substandard there overloaded