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Colorado
1 review
0 helpful votes
Follow Jon T.
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Hulu sucks
March 23, 2025

Routinely have to restart my TV because it fails to load when I change channels in high use times (like the NCAAtournament). I have zero problems with every other app and streaming service. Finding a new TV service ASAP!

Date of experience: March 23, 2025
Texas
1 review
1 helpful vote
Follow Luz K.
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Don't they realize it messes up the continuity and mood of what you're watching, CMON! I'm paying for this and you have more ads than most Free services.

Date of experience: March 27, 2025
Maine
2 reviews
2 helpful votes
Follow Dave C.
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Most incompetent stream of the most important event of the year, HULU screwed me bad on this one, will cancel subscription. Unable to sign in, then after getting in, STOPPING THE STREAM BEFORE BEST ACTRESS AND BEST PICTURE AWARDS ARE SHOWN! What a bunch of complete f* ups

Date of experience: March 2, 2025
Nebraska
1 review
0 helpful votes
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Freezes up on you here and there. When using gift cards, you still have to pay the full amount via a credit card instead of letting you pay the difference. I used gift cards to pay for Hulu when I first got it. Worked great no problem. Never charged the card. But if you pay say with a $50.00 Hulu gift card, you still like I said have to pay the full amount on your credit card, especially with the prices jacking up. Like come on Hulu, we're not made of money nor does money grow on trees. I switched to YouTube tv and it's much cheaper.

Date of experience: October 22, 2024
Oregon
3 reviews
2 helpful votes
Follow Joe S.
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I've tried most of the movie sites and Hulu is by far the absolute worst.

The website itself is slow and difficult to navigate. Their disabling of right-click makes it even worse.

Movies stop at random places to load, ruining the continuity of the movie. And trying to skip ahead or back stops the movie outright for anywhere from several seconds to half a minute. You can't even pause a movie where you want because of the delay.

Subtitles are out of sync with video on most movies.

You have to pay to watch the movies, and then pay again if you want to watch them without ads.

Even the free bootleg movie sites work better than Hulu.

I tried their free trial so at least this poor experience did not cost me anything.

Date of experience: October 5, 2024
New York
5 reviews
5 helpful votes
Follow John S.
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I have several streaming platforms and HULU is the only one that consistently freezes and their system will lock you out if you have power outages. It seems like I'm always on the phone convincing them I haven't moved

Date of experience: October 12, 2024
Ohio
23 reviews
40 helpful votes
Follow JERRY A.
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I do not mind paying for something that has value to me and does not persistently have issues. Hulu has great tv but is plagued by operating issues. It will stop in the middle of a show, it does not track where you left off, it will reset (often), etc. If you want more money you have to offer more value with less aggravation. This will be your third increase in less than 3 years. Fix your issues or say goodbye.

Date of experience: September 14, 2024
Washington
27 reviews
8 helpful votes
Follow N L.
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On borrowed time
September 14, 2024

Hulu you just started your countdown and are on borrowed time. I just got the email they are jacking the prices up. I gave netflix two chances and then ditched them. Don't think for one second I won't do the same to you. There is plenty of free t.v. The clock is now ticking.

Date of experience: September 13, 2024
Switzerland
2 reviews
0 helpful votes
Follow Rita S.
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Hulu offers a decent streaming experience with a good selection of TV shows and movies. But, the frequent ads in the lower tier subscription can be quite disruptive. Additionally, some users might find the content library lacking compared to other streaming services. Occasional buffering issues also detract from the viewing experience. There are better choices out there for those seeking ad-free viewing and a more extensive content selection.

Date of experience: June 24, 2024
Washington
2 reviews
1 helpful vote
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Illegally charged us
March 10, 2024

We never signed up for Hulu. But they charged our credit card. First month 2$. Second month, 9.95. I called Customer Service, and they had NO RECORD of our account. Told me it is up to us to contact VISA and dispute the charges.

Date of experience: March 10, 2024
Georgia
1 review
0 helpful votes
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Channel will not change to new channel, keeps going back to original channel. Called and was disconnected 5 times and no call back. Finally talked to someone and hardly spoke english and had no idea what he was doing. Still having the issue and I really dont want to spend my whole day off trying to fix the problem. If it continues I will cancel.

Date of experience: March 11, 2024
Indiana
1 review
0 helpful votes
Follow Ken M.
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We enjoy binge watching our favorite programs on Hulu, but as of just a couple weeks ago, Hulu stopped automatically playing the next episode. Now you have to manually tell it to play the next episode. They also removed the toggle in settings that tells it to play the next episode.
Hulu was slipping in our opinion, with available programming, but Hulu officially sux now. It's no fun to have to manually play each episode. And if you don't play it quickly, it boots you out.
We're probably going to delete Hulu. I've seen where people have canceled Hulu, but Hulu continues to bill you. Well, we use a bank card, and can block recurring charges, or just shut the card off. Problem solved, Hulu gone! Lol!

Date of experience: February 22, 2024
North Carolina
1 review
4 helpful votes
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Cancel it!
September 15, 2022

Worst app/streaming site on the market. Awful in every way. Desperately waiting for another platform to pick up live games so I can drop this headache and never have to deal with this trash site again.

Date of experience: September 15, 2022
Texas
1 review
5 helpful votes
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Technically flawed
February 1, 2023

Hulu is by far the worse streaming service... their technicians have no clue how to fix anything... I pay for a service that never just streams a show or movie... it's constantly buffering and stopping and even throwing me out the app... it's ridiculous...

Date of experience: February 1, 2023
California
3 reviews
2 helpful votes
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I used to love hulu
February 1, 2022

Then I cut the comcast cord and went with hulu live. There are so many things I wish I'd known before making this change. Hulu live is NOT AD FREE. Well, I guess it is for hulu exclusive shows only, but that's a minority of shows. And I have to say that not only are shows not ad-free, if you EVER want to rewind to see something a second time, there is a VERY good chance that you will be forced to see ads that you have already seen. Yup, I'm so pissed. I have a page full of complaints. And today I'm now about 30 minutes past "live" because what was supposed to be a quick rewind turned into ad after ad.
The other issue is that pause does not stay paused. I hit pause, and seconds afterward, the show is playing again. I've read that this has been an issue for many months. Well, I'm out. Gonna look into getting a dvr to go with my antenna. Who needs this aggravation?

Date of experience: January 31, 2022
California
1 review
2 helpful votes
Follow B V.
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For such a large company, Hulu seriously lacks in customer service. I got paid one day later than payment was due and they suspended the account. When I called to let them know they can take money next day, there was absolutely nothing they would do. When asked to speak with a supervisor, I was told I would have to wait 15 minutes or longer before I could. I was astonished at the way they treat long time customers. This was a first and had never happened before. Complete disappointment.

Date of experience: April 13, 2023
Washington
1 review
8 helpful votes
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Too much for too little
February 7, 2023

The commercial less version costs way too much for the consent they have or should I say lack there of. Most of my favorite shows jumped ship to another platform and there are not enough good Hulu originals to fill the void. Also, if you do go cheap and purchase the version with commercials just know they force you to watch them… the option to make the screen small and browse elsewhere is still there but once you do it plays a few seconds of the video and then disappears. Commercials don't pick back up where they left off at they just restart another 90 seconds of mind numbingly boring ads that make you want to beat you head off of the nearest wall to you. It used to be a good deal with good content but now it's mediocre, across the board, at best!

Date of experience: February 7, 2023
New Mexico
1 review
2 helpful votes
Follow Teresa V.
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Every time I try to contact support I'm either put on hold to the absolute worst cacophony of music (?), or I get cut off or both. They have a twitter account, put your complaints there, but it's not easy, either.

Date of experience: September 16, 2021
New Jersey
2 reviews
0 helpful votes
Follow michael a.
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Hulu does not do viewer analysis. Why not, you ask? Why bother is their answer.

Have you ever questioned why, after disliking every reality show title, game title, horror title, etc. (substitute your favorite disliked categories here) that Hulu keeps show you new titles in those categories? No analysis.

Have you ever questioned why Hulu continually re-displays titles you've disliked? They don't care. "Got it?"

If Hulu were a person crawling to my front door begging for shelter, I'd give them a blanket and let them sleep on the porch, but not in the house. You can't trust a liar.

Date of experience: March 14, 2022
Kansas
1 review
5 helpful votes
Follow Jacquie M.
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This is my second request. First one on Hulu Plus apps installer. Please fix! It crashes after 2 seconds of play. If everyone cancel I wonder how fast would the problem be fixed. There are over 300 reviews with the same basic issue. It's not a wifi connection. At this point the rating should be negative *******+ just saying!

Date of experience: July 21, 2015

Overview

Hulu has a rating of 1.7 stars from 1,179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hulu most frequently mention customer service, credit card and free trial. Hulu ranks 202nd among Streaming Movies sites.

service
213
value
214
shipping
67
returns
75
quality
191
+32