HuluReviews 1,179

I have 100mbs fiber optic internet and the wireless modem and router is set up within 20 feet of the main tv. Every few minutes, no kidding, the streaming fails or voice stops playing in all 4 smart tvs that are brand new across the house? Impossible that my internet or hardware has anything to do with it because hardware is brand new and it's fiber optics with steady connections that speed test confirms. How do I know for a fact that Hulu sucks? Because Xbox live never fails to stream online and neither does Netflix. The outages and server failures are all verified through Hulu website showing constant outages. I'll stick to anything but Hulu, great concept but horrible execution. Keep your rates at 4.99 with no commercials and I'll reconsider. Ain't nobody got time for this.

I got a coupon to get 45 days free service. I attempted to redeem it and could not find the location to enter the code.
I spent over 30 minutes trying to look for it. I found the customer service phone number (which is not conveniently posted). I got the "long wait" msg and decided to put in the star for callback to my phone.
Nearly an hour later, I received a call back from an agent named Bethany. I started to tell her my issue and 15 seconds into the call the phone disconnected.
I immediately called back customer service and got the same "long wait" msg.
Well... HULU... YOU can have a long wait in perdition before I ever consider your service again.
After reading many of the reviews here, I feel I dodged a bullet. Thank you..

I like to know how HULU gets three and a half stars when most of the ratings are disturbing. Who runs this company. According to what I read the ads are all in Spanish. Which is one of the complaints. What happened to the English language. I was under the impression where you live you learn their language. It's outrageous how you cheat, lie and steal money and they get three and a half rating. If this was a court case you will be in jail. Is this something wrong with this picture?

It was fraud on my acct payments taken for another acct and they wont give me any info on this matter but in the mean while my hulu is on hold for payment this is a scam to me and cindy disconnecting with me because i wanted a refund i will be asking of a boycott of this company how do you take my money and 1st answer to my issue is "we can delete your acct" thats no help at all sad this day and age everyone will try to get over on you #boycotthulu go to netfilx i have had no issues with this company to date got them both at the same time...#boycotthulu #boycotthulu #boycotthulu #boycotthulu

I sign up for the trial period. You are asked to choose what types of movies or shows that interest you/or NOT. I chose only three British, Korean and one other. Then you are asked to rate films and shows if you are interested or NOT. Well after all this, and thinking this will be a great customized experience. A JOKE list of TOP PICKS FOR ME. All the shows I chose I DON NOT LIKE come up. I wasted all that time. Very little of the three choices of what I did like came up. So its basically POINTLESS to even waste your time with this "feature' that will help you to find shows you like. So that was annoying. And worse of all. When you are watching a show and the commercials come, 1/2 the time after the commercials there is a black screen for several minutes, then maybe about 1/4 of the times this happens. You get to watch the show, and maybe it will just stay on the black screen. Or give you "Playback Failure" and you press the 'OK' button given on screen, and again several minutes maybe another playback failure or you may get to watch the commercials you just did AGAIN, and another several minutes of black screen. And if you are thinking, after many minutes of black, this isnt working. I will start again. You can start alll over, finding your show again and. Starting FROM THE START of the show. Well DONT TRY and fast forward, because you think you have past to the part you left off... and it will take you to the commercials. Again. AND guess what happens then? Black screen. THis is not a network problem on my end. This service is not worth my time and frustrations if it were FOR FREE.

The first day I tried Hulu, I have been having nothing but trouble. I was charged during my first week's trial. I tried to place a complaint and no response on line or by phone. Watched a movie and it continuously was buffering. I was able to cancel it for the end of the month. Read reviews that people still charged. I do not trust Hulu worth anything, so, will cancel debit card and get a new one before end of month. Also, I found no good original shows to watch, and, the selection is no better than Netflix. Netflix is far better than Hulu. I am going to file a complaint with Better Business this week, because, Hulu is horrible!

Signed up for free week, then saw all the complaints online about impossible to cancel after free trial so canceled after 2 days on line through Hulu as instructions said. Never used it, took it off menu. Found out today the have been charging my credit card, was on line 80 minutes, 47 on hold waiting for Hulu rep who was nasty and hung up onRoku rep and me. Spent my on hold time spreading the word. I consider Roku complicit. They know how Hulufunctions and participate, warned me wait would be impossibly long.

This is the second time HULU has billed my credit card when no service is owned. The first time, they charged me for the free preview. This time I was away from home with a sick relative and they charged my card when my account was on hold. They have be impossible to contact so I am forced to cancel a service I enjoyed when home because of credit card misuse. I tried to call and stayed on hold for 45 minutes without service. They have a call back service that hasn't called back. There chat also did not work. What good are they without customer service?