Hulu Reviews Summary
Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.
This summary is generated by AI, based on text from customer reviews
Hulu please change it back to the way it was before the 9. 20. 17 update. I am considering cancelling my subscription.
I was getting to know my way around hulu and BANG... something happened. It said "we are building your lineup". What the... I can build my own line up. Now I can't find anything AND what happened to all of the programs that use to be on the channel? This is the stupidest (right word?) update I have ever seen. Hulu won't be getting my $12.00 /mo. RIDICULOUS.
This is seriously the worst update I've ever seen any thing ever do, and I've seen my iPhone do some pretty stupid updates but Hulu topped it off with this one! I've never been so mad before, this update had already ruined so many shows for me because as soon as you click on a show it shows the latest season not season one, and somebody I've thought was dead happened to be in the picture of season twos episodes, I would have never known that if this $#*!ty update wouldn't have made me scroll from high to low from every season, this $#*! is so $#*!ed! Losing my business that's defiant.
It use to be easy to navigate and had a great view of pictures of shows to see and decide what you may want to watch just looking at it. Now 1 show takes the whole screen and slow and clunky to navigate. It's not intuitive at all. It's a total FAIL for an upgrade and feels like complete downgrade. They need to go back to the old interface that everyone was fine with. Don't fix something if it's not broken!
After being a subscriber for years I am forced into this new update that makes it nearly impossible to navigate. It's all text based with large but thin lettering, no pictures, now new episode updates, no favorites, odd random crap on the " your shows" list. It is the worst update I have seen on any platform EVER. I thought Amazon was bad boy was I wrong, it's like Hulu said " hold my beer" and rolled out this sh&t. Did they even have a group review this before launching it? I cannot imagine they did. I went from considering switching to Hulu tv to cancelling my subscription in one day. Thanks for nothing Hulu...
If it doesn't change we will cancel. Not sure how this made it out into public. Text based with super large lettering, very stupid.
The least before I could scroll through and see all the movies now I got to go to Papa didn't go through and you can barely make out the movies unless you have it selected on that movie it's $#*!ing stupid whoever came up the design needs to have their face smashed through a computer this is $#*!ing bull$#*! this be the last month I have Hulu Plus this stupid $#*!
Besides being unable to make the text out from the background at times, on a large screen TV, the text is too thin and hard to read if you have poor eyesight. At least with the old interface, you could tell what show you were watching, even if you couldn't read the text. My mom hates it not only for that, but due to the wiping out of her favorites, she can't watch anything now.
Worse yet, they installed this abomination of a UI AFTER charging their monthly fee, money she would have preferred to keep and cancel her account instead. Hulu's just lost two more customers.
We love HULU however the new UI make it so HARD to find anything. We watch Seinfeld for instance and to get to the seasons takes multiple steps. The original UI was so easy. I can deal with it but my wife wants to cancel. It's too hard for her
Its a total mess new roku update for hulu is horrific and unusable. I am a longtime 15 year subscriber and I am cancelling. I called and had to wait 30 minutes to talk to someone. I explained my compliant in detail. I was given 1 free month. I told them if they don't fix this update and make hulu work as before I AM CANCELLING. I don't expect them to do anything to fix this mess as I think they think it awesome!, Well I don't its unusable for me. SO 30 days free then I am gone! I encourage everyone to get 30 days free then cancel. Maybe after they lose a few billion they will get the message!
I never do reviews, but I am so unhappy with the new user interface they have rolled out. I primarily view on Roku devices, so I am just now dealing with it. I went online and have seen overwhelming negative responses to this UI. I called Hulu and was told in no uncertain terms that they had no plans to address these issues and make it more user friendly. I canceled my subscription. It's disgusting how little they value their consumers.
This must be hulu's new corporate strategy. The new ui is nearly unusable. I don't think that it's worth the frustration to use hulu with the new "improvements". I'll give hulu a few days to provide a revert option, otherwise it's time to cancel and replace. There are plenty of competitors out there.
The new update will is horrible in every way possible and can not even watch anything when I do finally find my show, it will not connect and all other devices have connections. So now I am watching Netflix because of this!. Need to fix or refund my money!
Hard to comprehend who at Hulu personally likes this so called upgrade. I'll give it a week or so then cancel. This might get me to actually move back to cable.
I went off cable several years ago and Hulu was my go to for favorite shows and was able to watch past seasons of same. I absolutely hate this new Hulu. Will give it a little longer before saying bye.
Hulu had been offering a large inventory of shows that would have all its seasons, However with the recent update they have drastically cut the number of the shows and their episodes. What may have have been 10 seasons are now two This recent change may be be ideal for people with tablets and IPhones but for us folks that liked to kick back at home and bing out on our favorite shows or discover new ones what was their large inventory. It is a great disappointment. I had contacted their customer department and formally registered my complaint and hope other fellow Hulu viewers also expressed their opinion so Hulu will restore the site back to where it wasl.
PRO:
Hulu has some awesome content with a large amount of variety. When it comes to content Hulu beats out the competitors.
CON:
Get ready to pay to watch adds! Hulu has 2 types of subscriptions. One will allow you to access hulu's content BUT STILL FORCES YOU TO WATCH ADDS! While the other one (which is more expensive) will still give you content but it will remove the adds.
I really like Hulu but having to pay extra to get rid of adds when I am already paying to access the content is down right stupid.
I will NOT be recommending this website to friends.
At first I thought th this new app will "just take some getting used to", but it's simply not intuitive at all. On top of that, it keeps disconnecting from my Chromecast... If I try to rewind 10 seconds, I have to reconnect to the Chromecast (which takes up to 2 minutes), and then hit the "back 10 seconds" button several times to get back where it was.
Horrible cannot watch anything on any of devices tv's without it constantly reloading. Who will pay for
Some thing that does this. I am cancelling.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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