HuluReviews 1,179

I was having trouble accessing Hulu Live TV on my home television. I followed all the online instructions, but finally resorted to calling their customer service number shown on the TV website. The phone only reached a busy number. After about 8 such calls, I was offered a call back by a service rep. I accepted. Little did I know this was a fraudster. The man who returned my call asked to access my home computer so he could get me signed onto Hulu's Live TV. Believing this was a legitimate customer service representative, I allowed it. He took control of my computer, then put up a black screen that simply said "Help". I now believe this was so I could not see what he was doing. He then asked for access to my mobile phone so he could add Hulu to that. Although I resisted, he talked me into it as it was easier now than trying to call back. He then asked for my complete Discover credit card information as that was what I was using to pay for Hulu service. I was getting weirded out now and expressed my concern, but the man reassured me he was only trying to help. At one point I saw a brief flash of what seemed like my Amazon payment information. Then I got two text messages from my bank notifying me of possible breaches. Those messages disappeared from my phone before I could click on them - poof! Now internal alarms were clearly clanging. I disconnected my phone and shut down my computer. Soon I checked with Amazon, Discover and my bank. Sadly I found illegal transactions with all three. I have changed passwords, cancelled my credit card and had to open a new bank account. Of course that means all my other business dealings have to be notified of the changes. I am so mad at Hulu, but can reach no human in customer service to complain to. All I get are busy signals. Never, never trust this company or its representatives! Never give anyone access to your computer or phone even when they are supposed to be sanctioned representatives.

Forget about the annoying ads. I get it, they have to make money. My issues with Hulu are that it's not user friendly, doesn't offer intuitive navigation and the layout is clunky at best! Haven't the developers tried Netflix and prime? How do they not offer restart episode? Why is it so hard to see what episodes you've watched and go to specific episodes? For the love of God why does it take so long to log in and get started? It's like the developers don't actually use the app or it would be much easier! If the Handmaids Tale was available literally ANYWHERE ELSE I would cancel my subscription. I hate Hulu so much.

I tried Hulu for the 2nd time because they sent me a promotional email stating "(MY NAME), Check Out What's New in June
Your favorite day of the month is here. That's rightnew shows and movies just dropped, and June is on fire. Don't miss out. Sign up today for your one-month free trial."
"One month free trial only available by
Clicking through this e-mail. See terms below.

One month free trial offer valid for Hulu (ad-supported) or Hulu (No Ads) plans only. Offer valid for new and eligible returning subscribers only. After free trial ends subscription fees apply starting at $5.99/mo unless canceled. Cancel anytime. Terms apply."

The reason why I thought that I was an "eligible returning customer" is that it addressed me by my first name. If it had said "Dear customer, you MAY qualify for a one month free trial, click here to check your status" or something like that, then this review would not have been written.
After I discovered I was charged for the month I thought was free, I called their customer disservice line and sat on hold for 15 minutes. The agent that answered would not let me get more than 8 words out of my mouth before she interrupted me to tell me how wrong I was to expect a free month (a 2nd time). After the 3rd interruption, she said that she would refund my $$ and cancel my account. Their advertising email software should be sophisticated enough to differentiate between previous customers and new customers that qualify for a free trial month. It is 2020, after all. Although this experience ended up ok as far as the monetary expense is concerned, it soured me on ever trying Hulu again. Not worth the BS. There are many other options for streaming.

So I've had hulu for about a year. I could put up with having to call them occasionally to find out how to reset everything, which I now have written down in case I need to again. Annoying but that's how that goes. But what takes the cake is them suddenly cancelling my tv subscription for no reason at all. It's all been paid, there was no reason for this. Contacted them and still no better. They'll probably try to keep charging while giving me nothing, we'll have to see. Who knows how many times I'll have to call them to try to get this fixed. Completely incompetent. I've never had any tv company do this. Worthless company that just wants to rip you off and give you nothing. This is how they treat loyal customers.

In the short time I had Hulu, which is about 5 months, the one thing that drives me nuts is the ads. Feel like I am watching regular tv. And then after each ad and the movie or show comes back on, the words do not match the persons lips. You have to stop and restart the program in order for it to be back in sync. Very frustrating. Then they want you to pay more money to have the option of less to no ads. This is why I will forever be loyal to Netflix. Have been paying the same rates for years, with absolutely no ads and ultimate streaming. They did it first and still killing the game. Only have Hulu because certain shows and networks pick and choose who will have access to their shows based on contracts.

I pay for Directv. I don't need Hulu other than Directv removed all of the on demand content of past episodes and now Hulu has those rights. If I want to watch reruns of anything I either have to record it on my Directv genie and never delete it, or pay for Hulu. Well now Hulu wants me to sign up for their Hulu+TV just to watch certain shows. 100% will never ever pay Hulu a dime again. You're just effing with consumers to get every last dime from us. Later Hulu.