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HuluReviews 1,179

1.7

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Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
213
value
214
shipping
67
returns
75
quality
191

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Illinois
1 review
4 helpful votes
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Political pushing
October 26, 2020

I watch hulu all the time and I'm now going to cancel because of their left wing political pushing. If I wanted to see ads for Biden I would watch CNN. I pay for this service and I don't want to see political crap shoved down our throats. I don't care who they vote for and I'll be damned if I want to hear them push who I should vote for. I pay so shut up

Date of experience: October 25, 2020
California
1 review
0 helpful votes
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Can't cancel when you want to, I have tried three times to cancel this service, each time they inform me I never did cancel. Stay away from this service unless you want it forever.

Date of experience: October 24, 2020
Florida
1 review
1 helpful vote
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We all really like Hulu and watch it almost every day. Good original shows and others. I do like the news programs a lot and a lot of the tv series. However, not much lately because we can't even find most shows since they switched the format. VERY difficult to use. NOT user friendly. I realize no new shows because of pandemic. BUT it would be nice to get some new things from old things that were shown from recent years. Tired of re watching series for the second or third times and most movies are too tiresome/boring/stupid to watch at all. It could be that we just can't find them with this format.

Date of experience: October 15, 2020
Florida
1 review
0 helpful votes
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Amazing!
October 1, 2020

I love Hulu A lot! And people that are posting bad reviews are the same one that is not making any sense. And a funny thing happened to me using Hulu. One of my Favorite shows said "exp_" and I wasn't freaking out until I keep seeing it every day. So I searched " what does it mean when a show says expire next to it" and it said that means they are taking the showdown. I was so sad. And I didn't finish all the episodes but I really watch all the episodes as soon as I read the Hulu expire thing. And yesterday the "exp disappeared";-;

Date of experience: September 30, 2020
Washington
1 review
0 helpful votes
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Just a streaming server
September 30, 2020

Why can't consumers get LIVE TV PLUS a Streaming service? You EITHER get a streaming service like Netflix or LIVE TV from a Comcast... it is NOT technologically difficult to merge the experiences
Hulu with LIVE TV is a HORRIBLE experience!
1 time a week I have to re-install the Apple TV Firmware to reset the out of sync audio/video on Hulu
There is NO time-based TV schedule like the last 40 years of cable TV. Boneheads at Hulu think their app is better at deciding for me what I want... guess what, your app is as damn boneheaded as the execs are!
Terrible user experience!
Comcast + Netflix is 1,000 times better than Hulu... even if it costs more

Date of experience: September 29, 2020
Colorado
1 review
1 helpful vote
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Do you want to charge your $54.99 for the huge package they're not worth $#*!,,, they're a true disappointment and what they give people they give you one movie and then they want to $#*! you in the $#*! for the others Hulu sucks and their true disappointment I think I'll cancel
My subscription to a disappointment
I wish other people would follow suit!.

Date of experience: September 20, 2020
Illinois
2 reviews
11 helpful votes
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Ads, ads, and more ads
September 17, 2020

Even though you pay the extra money for no ads, there are a TON! Greedy, corporate bastards... going to Sling. At least if I have to watch commercials it costs me half as much.

Date of experience: September 17, 2020
India
9 reviews
7 helpful votes
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Ads are problem
September 4, 2020

Hulu was founded back in 2007 also makes original content, such as Netflix and Amazon. But they backs between the shows are getting irritated

Date of experience: September 4, 2020
Texas
1 review
0 helpful votes
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Ads suck
September 4, 2020

It almost seems like they have annoying ads so we take the ad free package. The progressive and AT &T adds are horrible?

Date of experience: September 3, 2020
North Carolina
1 review
0 helpful votes
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Worst customer service
September 1, 2020

The app on my tv quit and would not reopen. I attempted, several times, to contact customer service, but I was repeatedly hung up on and sent to survey. Anyplace that thinks this is acceptable doesn't deserve to be in business.

Date of experience: August 31, 2020
Oregon
1 review
0 helpful votes
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Ads and ads
August 28, 2020

I have two issues with a Hulu that relate to their use of advertising. There are so many MANY ads. You have to sit through four ads before you can start watching. Then there are two breaks and at least one of them features three ads. The commercial breaks often disrupt a show - they definitely need to work on the way they cut to commercials so it's smoother.

The second issue is the volume of the ads is so much louder than the show I'm watching. I constantly have to mute the tv during ads because it's just blaring. When I turn the volume of ads down, I cannot fully hear the shows. Because of these issues I am dropping Hulu and getting Sling.

Date of experience: August 27, 2020
District of Columbia
1 review
17 helpful votes
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I switched of Hulu over ATTTV Now streaming service and regret switching over. Hulu does not offer any of the black channels like BET or OWN. I called to voice my concern asked to speak with a manager and was basically told there nothing they can do. I was looking for more... they could at the very least said there working on getting these channels but nothing. Customer service is a joke and the service is constantly buffering. Definitely do not recommend Hulu and the new update sucks as well.

Date of experience: August 25, 2020
Tennessee
7 reviews
39 helpful votes
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There are so many new streaming video sites, like IPTV and about 10 others that cost next to nothing and offer a much-improved viewing experience. The loud commercials are gone and the $80. A month payment Do research and change

Date of experience: August 22, 2020
Maryland
1 review
19 helpful votes
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Ads even with "no ads"
August 15, 2020

Started with Hulu (no ads) and was pleased. Added "live TV" and shows that previously didn't have ads now had ads. Most shows have ads with this bundle. I know, makes no sense. Their excuse is that "on demand" shows are added and these have ads. They directed me to a link of Hulu's lineup presumably without ads and the first show I clicked started with an ad. The bundle is a scam designed to trick you into watching as many ads as possible. DO NOT PURCHASE this bundle if you don't want ads.

Date of experience: August 15, 2020
South Carolina
2 reviews
0 helpful votes
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You basically pay for commercials. Even if you record you have to sit through commercials and a LOT of them! You have less commercials with regular tv!

Date of experience: August 12, 2020
Florida
1 review
14 helpful votes
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STOP THE ADS
August 12, 2020

Hulu was PERFECT. The shows are great, and they have a lot of great movies. It was until they decided to hit you with an 90 second ad every 5 minutes where my opinion completely changed. As soon as I finish the show I'm watching (too far into it to quit now), I'm done. It's beyond frustrating and not worth the $$$.

Date of experience: August 11, 2020
Missouri
1 review
1 helpful vote
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I usually don't have too much of a problem with buffering or glitching, but Hulu very often shows the loading bar in the middle of the screen, even when the picture is perfectly clear and never stops to load. It's not that huge of an interruption to watching, but to me, it just serves as a constant reminder that Hulu is a little bit crappy.
Sometimes, I can click anywhere on the screen to play/pause, but sometimes it won't register at all when I click on the screen or even on the play/pause/rewind/fastforward buttons. Sometimes, I can use the spacebar to play/pause, and sometimes hitting the spacebar causes my show to automatically jump ahead TWO episodes. When the spacebar wants to work, I can use the arrow keys to rewind/fastforward, but like I said, it seems to have no rhyme or reason as to when this actually works.
Very often, if I pause my show and open another tab, when I go back to Hulu(even after only a couple minutes of being on another tab), it has my show closed out. It will be on the details page for that show instead, which never has an accurate account for which episodes I have seen and which one I left off on, even if I refresh the page.
The amount/frequency/duration of ads also seems to have no rhyme or reason. I think sometimes it depends on what device or browser I'm streaming it on. Sometimes it shows a 30-second ad every 30 or 45 minutes, but sometimes it will give me a 60- or 75-second ad every 10-15 minutes.

I give it two stars only because I do really like the selection of shows and movies on Hulu, and as much as I hate to say it, these dumb problems don't necessarily make it not worth watching. I would have given three stars for that reason, but I realized that I actually use my mom's account and would likely NEVER pay for Hulu myself.

I don't know a lot about computers or how these streaming sites work, but I've never had any issues like this with Netflix. They are small problems, but they are also kind of ridiculous and make absolutely no sense to me. Get your sh*t together, Hulu.

Date of experience: August 2, 2020
Wisconsin
1 review
2 helpful votes
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Update
August 1, 2020

The latest update is a disaster, at least for me. No way to give feedback, the website sucks. They have me looking for other options.

Date of experience: July 31, 2020
Minnesota
1 review
2 helpful votes
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The shows are constantly loading and unwatchable, but the commercials run just fine. Totally broken. Dont waste your money.

Date of experience: July 26, 2020
Virginia
1 review
2 helpful votes
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Hulu is so dirty. Shows that I used to be able to watch are now under the "live tv" category. They put most of the good stuff that you want to see there. One day a show that I was watching disappeared from my keep watching and when I searched it was now under live tv. Turns out that HULU is now like all the other money grubbing services (cable) trying to kill your pockets. Might as well go back to cable!

Date of experience: July 25, 2020